Overview of Front Office Executive Training in Dubai

Front Office Executive plays a critical role in shaping the reputation of an organisation. They are often the first point of contact for customers and visitors, and without proper training, they may not have the necessary skills to effectively assist them. This could result in negative experiences for customers and harm the reputation of the organisation. Therefore, if you are interested in pursuing a career as a Front Office Executive, it is imperative to receive the right training to set yourself up for success.

Edoxi is one of the leading training institutes in Dubai, offering the best professional certification courses. We provide courses that are specifically tailored to meet the demands of the modern workplace. Edoxi’s Front Office Executive Training in Dubai is meticulously crafted to empower individuals with the essential skills to thrive in dynamic front office environments. Our comprehensive curriculum covers a wide array of topics essential for effective front-office management. Whether it's reception management, customer relationship management, effective communication techniques, or office etiquette, our training covers it all.

Benefits of Front Office Executive Training in Dubai

Edoxi’s Front Office Executive Training can provide many benefits to individuals who are seeking a career as a Front Office Executive including;

  • Enhance Customer Service Skills: Our Training equips front office executives with the skills to provide exceptional customer service, fostering positive interactions with clients and visitors.
  • Improve Professionalism: Our trainers will help you improve your professionalism and make you capable enough to handle inquiries, manage appointments, and represent the organisation with confidence.
  • Effective Communication Skills: We focus on developing communication skills, enabling you to convey information clearly and effectively to clients, colleagues, and stakeholders.
  • Develop Problem-Solving Skills: You will learn to address challenges and resolve issues that arise in a front office environment, improving problem-solving abilities and decision-making capabilities.
  • Technology Proficiency: Our training familiarises you with relevant software and technology tools so that you can leverage technology to enhance productivity and efficiency.
  • Career Advancement Opportunities: Completing our training enhances career prospects. We provide you with valuable skills and qualifications sought after by employers in various industries.

Features of the Front Office Executive Course

  • 20-Hour Comprehensive Training

    We offer 20 hours of in-depth training, ensuring you get a thorough knowledge of all essential topics.

  • Comprehensive Curriculum

    Our well-rounded curriculum includes topics such as reception management, effective communication techniques, customer relationship management, and office etiquette.

  • Practical Learning Approach

    You will engage in hands-on exercises and real-world case studies to gain practical experience and enhance your skill set.

  • Interactive Learning Environment

    You will participate in interactive sessions and discussions that foster collaboration and knowledge sharing among peers.

  • Customised Training

    We offer tailored training solutions to meet the needs of the learners. Our course adapts to different learning styles and backgrounds.

  • Course Completion Certification 

    Upon successful completion of the Training, you will receive a certification that validates your proficiency and enhances your credibility in the industry.

  • Career Advancement Opportunities

    Our industry-led trainers will equip you with the skills and knowledge needed to set a new benchmark in your career as a front-office executive.

Industries looking for Front Office Executives

Information and Technology




Financial Services

Tourism and Travel


Real Estate


Prerequisites For Front Office Executive Training

  • Candidate must have completed Class 12 or equivalent from a recognised examination board or university.

Office Executive Course Modules

  • Module 1: Fundamentals of Front Office Operations
  • Structure of Front Office Department
  • Functional Organisation of Front Office
  • Front Desk Layout and Equipment
  • Accommodation Concept
  • Reservation Activities
  • Communicate with Customers and Colleagues
  • Personal Care & Safety
  • Module 2: Handling Reception
  • On-Arrival Procedures
  • Receiving, Greeting, and Welcoming a Guest
  • Assessing The Guest Requirements
  • Handling Guest Requests
  • Mail Handling Procedures
  • Message Handling Procedure
  • Module 3: Front Office Communication
  • Importance of inter-departmental Communication
  • Types & Methods of Communication
  • Handling Special Situations
  • Handling Guest Complaints
  • Staff Organisation, Duty Rotas & Work Schedule
  • Front Office Supervisory Skills
  • Module 4: Communicating with Guests
  • Handling Guest Requests & Guest Complaints
  • Manual Key Control Procedure
  • Handling Special Situations Like – VIP / Spat / DG Guests
  • Hotel / Front Office Security System
  • Front Office System
  • Front Office Yield Management

How to Get Front Office Executive Certified?

Certification Image
Join Edoxi’s Front Office Executive Training.
Apply For the Front Office Executive Training Certification.
Do The Preparation and Attend the exam.
Certification Icon
Get your Front Office Executive Training Certification.

Front Office Executive Training Options

Choose the best training options to suit your needs

Live Virtual Training

  • 20 Contact Hours
  •  Authorised Instructor-led Classes
  • Weekend/Weekday Classes
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Classroom Training

  • Instructor-led Classes
  • Case Study Presentation
  • Lecture-Based Presentation
  • Video and Audio Inserts
  • Simulated Exams and Exam Practice
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Customized Corporate Training

  • Customized learning (digital/ instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • Learners assistance and after support
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Upcoming Batches

29 Mar 2024
Time 07.00
Class Type Live Training
1 Apr 2024
Time 07.00
Class Type Live Training
5 Apr 2024
Time 07.00
Class Type Live Training

Review & Ratings

Edoxi has a Trustpilot Score of 4.5
Edoxi received a Score of 4.5 on Edarabia
Edoxi got a 4.5 Score on Goodfirms.
Aggregate Review Score


How can Front Office Executives improve their upselling skills?

Upselling is an important skill for Front Office Executives. Edoxi’s front office executive Training will help you enhance your skills in identifying upselling opportunities, tips to overcome reluctance, and ways to offer comparisons without sounding too pushy and more.

How can Front Office Executives enhance their empathy in customer service?

Empathy is crucial in customer service. Front Office Executives can improve their empathy by becoming more attentive to customer needs and preferences, being good listeners, and putting themselves in the shoes of customers to understand their concerns and provide the best possible solutions.

What are some important aspects of customer greetings for Front Office Executives?

Customer greetings can significantly impact a brand's reputation. Training can focus on the importance of customer greetings and guide how to make positive first impressions.

Are there any specialised Front Office Executive training programs available?

Yes, Edoxi Training Institute offers Front Office Executive Training in Dubai, providing guidance on developing skills in receiving and managing people, effective communication, and presenting a professional image.

What are the objectives of Edoxi’s Front Office Executive Training in Dubai?

Some of the major objectives of Edoxi’s Front Office Executive training include

  • Improve verbal communication skills.
  • Understand other’s actions by their body language.
  • Build personal action plans quickly and effectively.
  • Learn the precautionary steps that one must take at the need of the hour.
  • Learn how to be very efficient with telephonic communication.
  • Implement plans to deal politely with dissatisfied visitors.
  • These are some of the core objectives of our Front Office Executive course in Dubai and you will learn more once you join our training sessions
Why Choose Edoxi for Front Office Executive Training in Dubai?

If you are based in Dubai and looking for the best Front Office Executive Training Institute in Dubai, then you are definitely at the right place. We started from nowhere a few years back, but we are now in a great position in a short time. We have achieved this because of our experts who have been offering quality training all these years and supporting us with their commitment and passion for training. The reason why many students join our institute is that our prices are comparatively lower than other institutes.

What skills are important for a Front Office Executive?

Front Office Executives require a range of skills to excel in their role. Some important skills include interpersonal skills (such as patience, listening, and communication), customer-centric approach, computer competency (especially with Microsoft Office products), professionalism and etiquette, problem-solving and decision-making, time management, knowledge of company policies, and teamwork and collaboration.

What is the salary for a Front Office Executive in Dubai?

The salary of a Front Office Executive can vary depending on factors such as location, experience, and the organisation. Front Office Executive salaries in Dubai range between AED 2,000 to AED 6,000 with an average monthly salary of AED 4,370 for employees with 1 year of experience to 15 years.

Who Can Pursue Edoxi’s Front Office Executive Training in Dubai

  • Anyone interested in starting a career in Front Office Management.
  • Office Management Professional looking to upskill.
  • Receptionist in IT, BPO, Hospitality, Real Estate, Finance Industry etc.

What career opportunities can Front Office Executive Training open up?

Front Office Executive Training can open up career opportunities in various industries, including hospitality, healthcare, corporate, education, and retail, as front office executives, receptionists, customer service representatives, and administrative assistants.