Edoxi’s 24-hour online Crisis Management & Conflict Resolution course builds professional expertise in handling organisational crises and workplace conflicts. The course is suitable for professionals from the corporate, government, and emergency response sectors. It provides structured training in crisis management frameworks, conflict resolution models, and decision-making under pressure.
Our programme features immersive, scenario-based learning focused on real-world situations. You take part in tabletop simulations, role-playing exercises, and guided case studies. These sessions develop hands-on skills in conflict mapping, negotiation, crisis communication, and stakeholder de-escalation.
By completing the course, you gain workplace-ready competencies across prevention, response, and recovery phases. Our curriculum prepares you for leadership roles in complex environments. It enables them to manage disruptions effectively, ensure psychological safety, and strengthen organisational resilience and growth.
You can access ready-to-use templates for Crisis Management Plans, communication protocols, and risk assessment frameworks to support structured response planning.
You can develop practical mediation skills through guided role-plays focused on interest-based negotiation techniques.
You can learn adaptive response frameworks to manage external environmental challenges and unexpected organisational disruptions.
You can collaborate with diverse teams to resolve complex crises spanning multiple organisational functions.
You can receive individual and group coaching to refine your conflict resolution approach and crisis leadership style.
You can analyse real crisis events and workplace conflicts to extract actionable strategies for business continuity and organisational resilience.
You can join this course if you are responsible for strategic oversight and team coordination during challenging or high-pressure situations.
You can join this course if you manage team dynamics and regularly address interpersonal conflicts within departments.
You can join this course if you handle employee relations and want to strengthen conflict resolution skills and emotional intelligence.
You can join this course if you are involved in operational planning and want to integrate risk assessment and crisis preparedness into daily workflows.
You can join this course if you manage internal or external communications and want to enhance crisis communication and stakeholder engagement skills.
You can join this course if you are responsible for workplace safety, emergency response coordination, or incident management within your organisation.
Edoxi’s online Crisis Management & Conflict Resolution course includes practical exercises and real-world case studies designed to simulate high-pressure situations. Following are he real world exercises and case studies.
In this exercise, you participate in a live crisis simulation where teams manage critical functions such as communication, IT and media response, supply chain disruption, financial impact, regulatory compliance, and human resource challenges.
In this exercise, you mediate a workplace conflict between two departments with opposing interests. You guide structured conversations to achieve resolution using negotiation and mediation techniques.
In this exercise, you develop a comprehensive crisis management plan for a hypothetical organisation. You conduct risk assessments and design clear internal and external crisis communication strategies.
In this case study, you evaluate a real corporate crisis by analysing leadership decisions, communication approaches, and stakeholder management to identify key lessons and best practices.
In this case study, you examine a cross-cultural organisational conflict and apply tailored mediation techniques to address cultural, behavioural, and communication differences.
In this case study, you assess post-crisis recovery efforts focused on rebuilding consumer trust. You also recommend additional strategies to accelerate brand restoration and organisational resilience.
Completing Edoxi’s Crisis Management & Conflict Resolution Training equips you with practical capabilities to anticipate, manage, and recover from organisational crises and workplace conflicts. The key outcomes include:
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Join Edoxi’s Crisis Management & Conflict Resolution Course
Edoxi’s online Crisis Management & Conflict Resolution Training equips professionals and aspiring leaders with practical skills to handle organisational crises and workplace conflicts. Here’s why you should choose us:
Our instructors bring extensive crisis management experience with practical knowledge of UAE organisational challenges and solutions.
Our minimal student-teacher ratio ensures individualised feedback on your conflict resolution approaches and crisis management techniques.
We offer complementary courses, creating a complete development roadmap for building organisational resilience and conflict expertise.
We deliver customised training programs to leading organisations across UAE sectors, adapting training to specific industry challenges.
Edoxi operates in London, UAE, Qatar, and Kuwait, incorporating international business standards while addressing regional communication and organisational needs.
You gain real-world experience through simulations, role-plays, and case studies that prepare you to apply crisis management and conflict resolution skills effectively in any professional setting.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Khadiry Syed
Khadiry Syed is an accomplished HR Consultant and Corporate Trainer with over 8 years of experience across Human Resources, Learning & Development, and organisational training. He specialises in CHRP, HR Analytics, CIRP, UAE Labour Laws, HRIS Implementation and AIHR Modules. Syed’s expertise spans HR consulting, talent management, organisational development, learning & development strategy, recruitment and onboarding, coaching, career guidance, and skills development, supported by strong capabilities in business analysis, training content design, and workforce capability building. He holds a Master’s in International Business (France) and is professionally certified in CHRM, CHRP, and CILDP (London).CHRM Khadiry specialises in transforming complex HR concepts into practical, actionable frameworks that deliver measurable business outcomes. He has delivered 1,500+ hours of corporate training and facilitated 50+ university workshops, helping organisations redesign HR processes, strengthen leadership capability, and enhance employee performance. His engaging delivery style, strategic mindset, and transformation-focused approach have earned him strong recognition across corporate and academic platforms.
Here is the list of other major locations where Edoxi offers Crisis Management & Conflict Course
Open to professionals at all levels. No prior management experience is required, though a basic understanding of workplace processes helps.
You will gain practical skills in crisis planning, conflict resolution, interest-based negotiation, stakeholder analysis, risk assessment, and effective crisis communication.
Extremely practical. The course includes role-plays, simulations, and real-world case studies to apply concepts in realistic scenarios.
Yes. You will learn tools and techniques to resolve routine interpersonal conflicts and prevent escalation into larger organisational issues.
The training is relevant across corporate, healthcare, government, education, logistics, and emergency services—any environment where conflict or crises may arise.
Yes. You will learn to design comprehensive Crisis Management Plans, including risk assessment, response protocols, recovery strategies, and ready-to-use templates.
Yes. The training can be tailored with industry-specific scenarios, team exercises, and post-training support to address organisational challenges.
It equips teams with clear escalation protocols, structured workflows, and decision-making frameworks to respond faster and reduce operational, financial, and reputational impact.
You can pursue roles such as Crisis Manager, Conflict Resolution Specialist, HR Manager, Operations Manager, Risk & Compliance Officer, Corporate Communications Manager, Project Manager, and Business Continuity Specialist.
Unlike general management courses, this certification focuses specifically on conflict and crises, providing advanced tools for high-pressure decision-making.
