The Customer Service Management Course equips you with customer service skills to build lasting relationships through effective customer engagement. Edoxi’s 20-hour Customer Service Management course in Dubai is designed for professionals in customer-centric industries such as retail, hospitality, banking, and corporate services. Our Customer Service Training provides industry-driven methodologies to optimise service excellence and enhance customer engagement.
Our expert trainers will help you develop service quality strategies and tactics to enhance customer satisfaction and loyalty. The Customer Service course in Dubai curriculum integrates theoretical frameworks with applied learning through real-world simulations, interactive case studies, and CRM-driven process optimisation. You will gain hands-on experience with service quality assessment tools, AI-powered customer analytics, and predictive service modelling to improve operational efficiency and client satisfaction.
Addressing the evolving landscape of customer experience management, our customer service training program explores omnichannel engagement, automation-driven support systems, and data-driven decision-making. Whether you are a frontline service professional or a senior executive, this course empowers you with actionable strategies to elevate service standards and drive business growth.
You will enhance problem-solving through role-based training, scenario modelling, and real-time service engagement exercises.
You will utilise service blueprints, quality benchmarking frameworks, and self-assessment models for continuous skill enhancement.
You will master customer lifecycle tracking, sentiment analysis, and service quality optimisation using advanced CRM tools.
You will develop critical insights by analysing real-world service challenges and implementing data-driven resolution strategies.
You will design and implement SLAs that align operational standards with customer expectations and business objectives.
You will apply key metrics to assess service effectiveness, enhance operational efficiency, and drive continuous improvement.
Professionals managing customer touchpoints, service workflows, and client satisfaction initiatives.
Executives and entrepreneurs focused on implementing data-driven customer service models.
Experts in retail, hospitality, banking, and telecom, aiming to enhance service excellence.
Supervisors optimising service frameworks, operational efficiency, and performance metrics.
HR leaders refining internal service culture and employee-driven customer experience.
Beginners and professionals upgrading skills with AI-driven service innovations.
Edoxi’s Customer Service Course delivers hands-on training through industry-specific case studies and experiential service simulations. You will leverage CRM platforms, customer sentiment analytics, and performance benchmarking tools to optimise service workflows. Here are a few projects in our Customer Service Management course;
You will design metric-based surveys using AI-driven analytics to assess customer sentiment and service effectiveness.
You will formulate SLAs with KPI-driven benchmarks, performance monitoring, and regulatory alignment strategies.
You will develop escalation models, automated dispute resolution, and service recovery protocols for operational efficiency.
You will implement feedback-driven performance metrics and process refinement strategies to enhance service excellence.
Edoxi’s Customer Service Management Course equips professionals with industry-specific competencies to excel in Dubai’s dynamic service sector. The course focuses on leadership in service environments, CRM tools, conflict resolution, and service quality improvement. Our training will help you excel in your current role or make a transition into a leadership position. Here are a few training outcomes that you can expect after completing our Customer Service Management Training in Dubai;
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Join Edoxi’s Customer Service Management Course
Here are a few reasons why you should choose Edoxi for Customer Service Training in Dubai;
We offer a 20-hour curriculum integrating service frameworks, analytics, and experiential learning with expert-led instruction for 12 participants.
You will receive hands-on training with CRM platforms, service intelligence tools, and real-world case simulations for industry readiness.
We offer classroom, live online, and corporate training with evening, weekend, and on-site options for working professionals.
You will receive globally recognised credentials aligning with Dubai’s regulatory, corporate, and industry-specific service benchmarks.
Edoxi’s over 250 trained professionals are placed in top firms like Al Futtaim, MBC Group, Hyatt, and Accor.
Learn from certified trainers who bring years of hands-on customer service experience from leading global brands.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Neena Raj
Neena Raj is an expert trainer with 24 years of experience in enhancing organizational performance through HR, soft skills, and productivity training. Her areas of expertise include organizational behavior and team dynamics, cross-cultural communication, performance management systems, and life coaching and development.
Neena has an MBA in Sales and Marketing from Loyola College, a Diploma in Psychological Counselling, and is currently pursuing a PhD in Psychology. She is also a Certified NLP Trainer and holds several other certifications, including Certified Human Resource Professional (CHRP), Certified Human Resource Manager (CHRM) and Total Quality Management Certification.
Her specialisations include public speaking, emotional intelligence training, Time Management, Leadership Skills and UAE labour law. Neena has delivered public speaking training for many of Dubai’s leading companies and government entities, including the Dubai Health Authority (DHA), Emirates Airlines, DP World and Dubai International Hotel.
