Overview of Customer Service Training in Dubai

Customer service refers to the support and assistance provided by a business or organization to its customers before, during, and after they purchase a product or service. It is a crucial aspect of any customer-oriented business as it aims to meet the needs, address inquiries, and resolve the concerns of customers to ensure their satisfaction and loyalty.

Edoxi Training Institute offers the finest customer service course in Dubai. The course is designed to equip participants with the essential skills and mindset needed to provide outstanding customer service. Our training course emphasizes the importance of building positive customer relationships, resolving conflicts, and exceeding customer expectations. Edoxi’s industry-led instructors will guide you through practical exercises and real-world scenarios, helping you gain the confidence and knowledge required to excel in various customer-facing roles.

Customer Service Course Highlights

  • A Customer Service course consists of 21 hours of formal training to prepare participants to provide outstanding customer service.
  • You get to choose between weekend or weekday classes, ie, you can schedule your classes according to your convenience.
  • Learn to identify and understand customer needs and expectations and tailor their service approach accordingly.
  • Improve verbal and non-verbal communication skills to ensure clear and empathetic interactions with customers.
  • Develop the ability to analyze customer issues and provide effective and timely solutions.
  • The course is led by high-quality trainers, who bring a wealth of experience that enriches the learning experience.

Customer Service Course Features

  • Customisation Options

    For corporate groups or organizations, training can be tailored to meet specific business needs and objectives. 

  • Online and On-site Options

    The training is available in both online and on-site formats, accommodating the preferences and schedules of participants.

  • Interactive Learning

    The course adopts an interactive approach, incorporating group discussions, role-playing, case studies, and simulations to engage participants actively.

  • Experienced Trainers

    Led by experienced customer service professionals, the course benefits from the trainers' expertise, real-world insights, and practical examples.

  • Customised Content:

    The course content is tailored to address the specific needs and challenges of the participants' industry or organization, ensuring relevance and applicability.

  • Soft Skills Development

    Participants will focus not only on technical aspects but also on developing essential soft skills such as empathy, active listening, and effective communication.

  • Real-Life Scenarios

    The course incorporates real-life customer service scenarios to provide hands-on experience and prepare participants for real-world challenges.

  • Time Management Techniques

    Time management strategies are emphasized to ensure efficient handling of customer inquiries and complaints without compromising quality.

  • Ethical Customer Service Practices

    The course emphasizes ethical considerations in customer interactions and decision-making, promoting trust and integrity.

  • Certificate of Completion

    Upon successfully finishing Edoxi’s Customer Service course, participants receive a certificate of completion as recognition of their newly acquired customer service skills.

Industrial Sectors Seeking Certified Customer Service Professionals

Hospitality and Tourism

Banking and Finance

Call Centers and BPOs


E-commerce and Online Retail

Airlines and Transportation


IT and Software Support


Customer Service Skills Training Prerequisites

There are no specific prerequisites for joining Edoxi’s Customer Service Management Course in Dubai. Our course is open to anyone with an interest in providing exceptional customer service, regardless of their current profession. Edoxi's Customer Service Skills Course is also suitable for:
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Supervisors and Managers
  • Entrepreneurs and Small Business Owners
  • Call Center and BPO Agents
  • Corporate Teams

How to Get Customer Service Management Certification?

Certification Image
Get Professional Training
Apply For the Customer Service Training
Take the Customer Service Training
Certification Icon
Become a Certified Customer Service Professional

Customer Service Training Options

Choose from the best training options to suit your needs.

Live Virtual Training

  • 35 Contact Hours
  • Authorised Instructor-led Classes
  • Weekend/Weekday Classes
Explore Now

Classroom Training

  • Instructor-led Classes
  • Case Study Presentation
  • Lecture-Based Presentation
  • Video and Audio Inserts
  • Simulated Exams and Exam Practice
Explore Now

Customized Corporate Training

  • Customized learning (digital/ instructor-led)
  • Flexible pricing options
  • Enterprise-grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • Learners' assistance and after-support
Explore Now

Course Advisor

Julie Archer

Chief Consultant Corporate Trainer

Julie Archer is a Corporate Training Professional with more than 15 years of experience in training and development. Hailing from Newcastle, United Kingdom, Ms. Archer established her authority in the field of corporate training and business skills development in the UAE and now with Edoxi Training Institute in Dubai. She has critical exposure in designing and delivering training programs for the top business organisations in Dubai. Her drive to transform employees and contribute to their company is the secret behind her excellence in this profession. To make a positive change in the lives of people is what she finds most fascinating about her job.

She enjoys the challenges that come with building a vibrant and efficient workforce. Her rich knowledge in the domain comes to the rescue when situations prove to be demanding. She commits much of her efforts to transforming education spaces into smart learning environments.

Review & Ratings

Edoxi has a Trustpilot Score of 4.5
Edoxi received a Score of 4.5 on Edarabia
Edoxi got a 4.5 Score on Goodfirms.
Aggregate Review Score


What is a customer service course in Dubai?

Edoxi’s customer service course is designed to enhance the knowledge, skills, and attitudes of individuals about delivering exceptional customer service. It provides participants with practical training on various aspects of customer interactions, problem-solving, and communication to ensure positive customer experiences and satisfaction.

Is Edoxi’s customer service course suitable for beginners with no prior experience?

Yes, Edoxi’s customer service course in Dubai is designed to cater to individuals at all levels, including beginners with no prior experience in customer service.

What topics are covered in the customer service course?

The course typically covers topics such as communication skills, conflict resolution, empathy, problem-solving, customer relationship management, time management, and technology in customer service.

Are there any prerequisites to joining Edoxi’s Customer Service course?

Edoxi’s customer service course does not have any specific prerequisites. However, a willingness to learn and an interest in providing excellent service are beneficial.

How will the course be delivered - online or in-person?

Edoxi offers both online and in-person training options to accommodate different preferences and needs.

Will I receive a certificate after completing the customer service course?

Yes, Edoxi’s Training Institute’s customer service course offers a certificate of completion that can be added to your resume and profile.

Can the course be customized to suit my organization's specific needs?

Yes, Edoxi offers the option to tailor the course content to meet the specific requirements of your organization.

Will there be practical exercises or simulations during the course?

Yes, our Customer service course includes practical exercises, role-playing, and simulations to provide hands-on experience and reinforce learning.

How will the course help me in my current role?

The course will equip you with valuable skills and strategies to improve customer interactions, handle challenges, and provide better service, ultimately contributing to your professional growth and success.

What career opportunities can the customer service course open up for me?

Completing the course can lead to career advancement in customer service roles, opportunities in sales, marketing, and supervisory positions, and improved job prospects in various industries.