Overview of ITIL Foundation Training in Dubai

As businesses evolve in the digital age, they constantly tackle increasingly complex IT systems and processes. Here’s where ITIL, or the Information Technology Infrastructure Library, plays an indispensable role, providing a framework for managing IT services coherently and efficiently.

In our ITIL Foundation Course, we dive into the fundamental aspects of ITIL, from the core principles and methodologies to the processes, functions, and roles that constitute this framework. You will get insights into service management, service lifecycle, and key ITIL modules.

Why Edoxi for this course, you may wonder? Edoxi is dedicated to equipping you with the best possible learning experience. Our instructors are seasoned professionals with a deep understanding of ITIL principles and applications. 

Our curriculum is tailored to provide a balanced mix of theoretical knowledge and practical experience, making learning interactive and engaging.

With Edoxi, you’re not just getting a course but investing in a comprehensive learning journey that will provide you with the skills and confidence to implement ITIL principles effectively. At the end of the course, you’ll have a globally recognized ITIL Foundation certification, a solid testament to your skills and understanding.

Don’t wait to make that critical leap in your IT career. Embark on your ITIL journey with Edoxi today and gain an edge in the rapidly evolving world of IT service management.

ITIL Foundation Course Highlights

  • In-depth ITIL Foundation training for exceptional IT service management skills.
  • Master essential tools, techniques, and best practices for implementing ITIL processes and frameworks.
  • Learn from experienced professionals in an interactive learning environment.
  • Apply your knowledge through real-world scenarios and hands-on exercises.

ITIL Foundation Course Features

  • Intensive Online Training: 

    Participate in our dynamic online training sessions led by certified mentors. Dive deep into the theoretical and practical elements of the ITIL Foundation course.

  • Curriculum by ITIL Foundation Experts: 

    Our course content is precisely developed by experienced ITIL Foundation professionals. Leverage their profound industry insights and practical expertise to enhance your learning experience.

  • Practical Application through Real-world Projects:

    Discover the power of active learning. Implement your newfound ITIL Foundation knowledge in real-world contexts via our project-oriented methodology, which promotes hands-on learning.

  • Engaging and Interactive Environment:

    We’re not about passive learning. Our training approach fosters interaction through thought-provoking case studies, enlightening discussions, and cooperative learning experiences.

  • Five Comprehensive Mock Exams:

    Take advantage of our five thorough mock exams to improve your understanding of key concepts and give you the confidence to ace the certification exam.

  • Certification upon Course Completion:

    Upon conclusion of the course, you’ll receive a globally recognized certification, enhancing your professional CV by validating your proficiency and command over ITIL Foundation.

Industries Looking for Certified ITIL Foundation Professionals

Information and Technology

  • Banking and Financial Services
  • Healthcare Technology

Cybersecurity Services

  • Manufacturing (with significant IT requirements)
  • Education Technology
  • IT Consulting
  • E-commerce and Digital Services
  • Government and Public Administration

Tele Communications

Prerequisites for ITIL Foundation Course

There are no specific prerequisites to enroll in our ITIL Foundation course.

How to Get ITIL Foundation Certified?

Certification Image
Get professional & comprehensive training.
Schedule the exam dates at your convenience.
Prepare for the exam with confidence & ace it.
Certification Icon
Become a certified professional in ITIL Foundation.

ITIL Foundation Training Options

Choose from the best training options to suit your needs

Live Virtual Training

  • 35 Contact Hours
  • Authorised Instructor-led Classes
  • Weekend/Weekday Classes
Explore Now

Classroom Training

  • Instructor-led Classes
  • Case Study Presentation
  • Lecture-Based Presentation
  • Video and Audio Inserts
  • Simulated Exams and Exam Practice
Explore Now

Customised Corporate Training

  • Customized learning (digital/ instructor-led)
  • Flexible pricing options
  • Enterprise dashboards for individuals and teams
  • Learners' assistance and after-support
Explore Now

Course Advisor

Sid Ahmed


Sid Ahmed is a seasoned IT professional with a passion for building and securing IT Network Infrastructures with more than 12 years of work experience. Sid Ahmed holds prestigious certifications from Cisco Systems and his knowledge also extends to industry standards such as ISO 27001, NIST, SOC2, and PCI DSS.  He is currently serving as a Corporate Trainer with the Edoxi Training Institute in Dubai.

Review & Ratings

Edoxi has a Trustpilot Score of 4.5
Edoxi received a Score of 4.5 on Edarabia
Edoxi got a 4.5 Score on Goodfirms.
Aggregate Review Score


What is the ITIL Foundation Course?

The ITIL Foundation Course is an introductory-level training program that provides comprehensive insights into the core principles of IT service management (ITSM) based on the ITIL (Information Technology Infrastructure Library) framework. 

The course teaches participants how to manage better and optimize IT processes and services to align them with business objectives, improving efficiency and service delivery.

Why is the ITIL Foundation Course important for IT professionals?

The ITIL Foundation Course equips IT professionals with a robust understanding of globally recognized best practices for IT service management. It aids in enhancing the effectiveness and efficiency of IT services, resulting in improved customer satisfaction and business performance. 

Possessing an ITIL certification can also significantly increase job opportunities and salary prospects.

What is the content of the ITIL Foundation Course in Dubai?

The ITIL Foundation Course covers key elements, concepts, and terminologies associated with the ITIL service lifecycle. This includes service strategy, service design, service transition, service operation, and continual service improvement. 

Each of these areas is explored in depth, providing a solid grounding in effective IT service management principles.

Who should attend the ITIL Foundation Course?

The ITIL Foundation Course is suitable for anyone interested in understanding the fundamental concepts of IT service management. This includes IT professionals, business managers, business process owners, and individuals aiming to gain a broad understanding of the ITIL framework. No prior knowledge of ITSM or ITIL is required.

What is the format of the ITIL Foundation exam?

The ITIL Foundation exam is a multiple-choice test consisting of 40 questions. Participants have 60 minutes to complete the exam, and a score of 65% (26 out of 40) is required to pass. The exam is closed-book, meaning no reference materials are allowed.

Why should I take the ITIL Foundation Course in Dubai?

As a global IT hub, Dubai offers numerous opportunities for IT professionals. The ITIL Foundation Course in Dubai can help you stand out in the competitive job market by providing globally recognized credentials. 

Moreover, the training institutes in Dubai provide exceptional learning experiences with expert instructors and high-quality course materials.

Why choose Edoxi Training Institute for the ITIL Foundation Course?

Edoxi Training Institute is one of the premier training institutes in Dubai, known for its high-quality training programs. Here are some reasons why it’s an excellent choice for your ITIL Foundation Course:

Expert Faculty: Edoxi has a team of seasoned professionals with real-world experience, offering a blend of theoretical and practical knowledge.

Flexible Scheduling: Edoxi understands that professionals have busy schedules, so they offer flexible timings, including weekend batches.

Comprehensive Training Materials: Edoxi provides exhaustive course materials, ensuring that all aspects of the ITIL framework are covered thoroughly.

Excellent Track Record: Edoxi’s high pass rate for ITIL exams reflects their commitment to ensuring success for their students.

What kind of support does Edoxi Training Institute provide to its students?

Edoxi provides extensive support to its students throughout their learning journey. This includes interactive training, Q&A sessions, mock tests, and exam guidance.