The ITIL 4 Foundation Course aims to introduce you to the core concepts of ITIL (Information Technology Infrastructure Library) 4. Edoxi’s 16-hour ITIL 4 Foundation training in Dubai covers IT service management best practices and the ITIL framework. You will gain skills to streamline IT processes and advance your career in IT and business roles, including IT service management, project management, and IT support. Enrol now and prepare for the ITIL 4 Foundation certification exam.
The ITIL 4 Foundation course in Dubai will help you master IT service management fundamentals. Edoxi’s 16-hour ITIL Foundation course caters to all levels, from beginners to experienced professionals aiming to improve service quality and streamline processes. You will gain an in-depth understanding of the ITIL framework, including the service value system (SVS), service value chain, and the four dimensions of service management. The progression in ITIL certification involves several levels. Each level is designed to build upon the previous one, enhancing your skills and knowledge in IT service management.
Edoxi’s 16-hour ITIL 4 course covers essential ITIL practices such as incident management, problem management, change enablement, and continual improvement. The course includes interactive training sessions, group discussions, and real-world case studies to ensure practical learning. You will learn to apply ITIL principles to optimize IT service delivery and enhance customer satisfaction while aligning IT strategies with business goals.
By the end of the ITIL 4 Foundation certification training, you will be prepared for the globally recognised ITIL 4 Foundation certification exam. The ITIL 4 course is led by experienced trainers who share real-world insights and best practices.
| Exam Criteria | Details |
| Exam Name | ITIL 4 Foundation (ITILFND V4) |
| Duration | 1 hour (15 minutes extra for non-native English speakers) |
| Question Format | 40 Multiple Choice Questions |
| Passing Score | 26 out of 40 (65%) |
| Certification Validity | 3 Years |
| Exam Administration | PeopleCert, Pearson VUE |
| Prerequisites | None |
| Recertification | Upgrade to advanced level ITIL 4 certifications |
You have the Flexibility to choose from customizable 2-3 day training schedules tailored for corporate teams.
Learn to streamline processes, improve operational efficiency, and standardize practices across your organization.
Learn to work with Service Level Agreements (SLAs) for effective service management.
Benefit from pre- and post-assessment evaluations to track learning progress.
Participate in trainer-led discussions analyzing critical service disruption scenarios and ITIL-based solutions.
Access comprehensive digital materials, including exam vouchers and sample question papers.
Job roles such as Desk Technicians, Service Desk Analysts, Network Engineers, and IT support specialists
Professionals aiming to advance into IT management roles.
ITIL holders seeking to update their knowledge in the latest ITIL 4 framework and principles.
Senior professionals who want to align IT strategies and improve organizational processes.
Individuals new to IT Service Management can learn ITSM fundamentals and best practices.
Professionals from any field with experience in IT domains like networking, cloud, DevOps or system administration.
During Edoxi’s ITIL Foundation course, our expert trainers present real-world service disruption scenarios that occur during critical hours. This allows participants to analyse situations and develop ITIL-based solutions collaboratively. Here are a few projects and case studies that you will be dealing with during our ITIL Foundation course in Dubai;
You will learn to establish and manage effective service desk operations aligned with ITIL principles and best practices.
You will engage in You will engage in detailed discussions about managing critical service disruptions using ITIL best practices and frameworks.
You will engage in You will practice implementing key ITIL processes, including incident management, change management, and problem management, through guided scenarios.
You will engage in You will learn to establish and manage effective service desk operations aligned with ITIL principles and best practices.
The ITIL qualification empowers professionals to drive process efficiency and standardization within organizations. As a result, it paves the way for higher-value roles in IT service delivery. Here are a few course outcomes that you can expect after completing the ITIL foundation training in Dubai;
Talk with our course advisors for course customisation.
Here’s a four-step guide to becoming a certified ITIL Foundation professional.
Join Edoxi’s ITIL 4 Foundation Course
Here are a few reasons why you should choose Edoxi for ITIL 4 Foundation Training in Dubai;
You will master the Service Value System and Chain activities, implementing effective service relationship management and value co-creation principles.
You will learn standardized operational frameworks focused on quality management, risk management, and IT governance standards.
You will implement streamlined processes to achieve lower Turn Around Times (TATs) and minimize operational wastage.
You will master change enablement, deployment management, and organizational change management techniques.
You will gain expertise in monitoring and event management, availability management, and capacity planning.
We have provided ITIL Corporate Training to leading organizations and businesses, including but not limited to Earth Group.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
