Edoxi’s 20-hour Online Customer Service Management Course develops practical skills and strategies to deliver exceptional customer experiences. The course covers customer-centric strategy execution, service recovery, and omnichannel engagement. You will learn service quality strategies, customer experience management and performance measurement. Training includes hands-on experience with service quality assessment tools, CRM, AI-powered customer analytics and predictive service modelling. Build your customer service skills to work in retail, hospitality, banking, telecom, and corporate environments. Upon course completion, receive a course completion certificate. Enrol now and acquire in-demand customer service skills.
The Customer Service Management Course equips you with customer service skills to build lasting relationships through effective customer engagement. Edoxi’s 20-hour Customer Service Management online course is designed for professionals in customer-centric industries such as retail, hospitality, banking, and corporate services. Our Customer Service Training provides industry-driven methodologies to optimise service excellence and enhance customer engagement.
Our expert trainers will help you develop service quality strategies and tactics to enhance customer satisfaction and loyalty. The Customer Service course curriculum integrates theoretical frameworks with applied learning through real-world simulations, interactive case studies, and CRM-driven process optimisation. You will gain hands-on experience with service quality assessment tools, AI-powered customer analytics, and predictive service modelling to improve operational efficiency and client satisfaction.
Addressing the evolving landscape of customer experience management, our customer service training program explores omnichannel engagement, automation-driven support systems, and data-driven decision-making. Whether you are a frontline service professional or a senior executive, this course empowers you with actionable strategies to elevate service standards and drive business growth.
You will enhance problem-solving through role-based training, scenario modelling, and real-time service engagement exercises.
You will utilize service blueprints, quality benchmarking frameworks, and self-assessment models for continuous skill enhancement.
You will master customer lifecycle tracking, sentiment analysis, and service quality optimization using advanced CRM tools.
You will develop critical insights by analyzing real-world service challenges and implementing data-driven resolution strategies.
You will design and implement SLAs that align operational standards with customer expectations and business objectives.
You will apply key metrics to assess service effectiveness, enhance operational efficiency, and drive continuous improvement.
Ideal for professionals managing customer touchpoints, service workflows, and client satisfaction initiatives.
Designed for executives and entrepreneurs focused on implementing data-driven customer service models.
Beneficial for experts in retail, hospitality, banking, and telecom aiming to enhance service excellence.
Perfect for supervisors optimizing service frameworks, operational efficiency, and performance metrics.
Essential for HR leaders refining internal service culture and employee-driven customer experience.
Suited for beginners and professionals upgrading skills with AI-driven service innovations.
Edoxi’s Customer Service Course delivers hands-on training through industry-specific case studies and experiential service simulations. You will leverage CRM platforms, customer sentiment analytics, and performance benchmarking tools to optimise service workflows. Here are a few projects and Case studies in our Customer Service Management course;
Design metric-based surveys using AI-driven analytics to assess customer sentiment and service effectiveness.
Formulate SLAs with KPI-driven benchmarks, performance monitoring, and regulatory alignment strategies.
Develop escalation models, automated dispute resolution, and service recovery protocols for operational efficiency.
Implement feedback-driven performance metrics and process refinement strategies to enhance service excellence.
Edoxi’s Online Customer Service Management Course equips professionals with industry-specific competencies to excel in today’s dynamic service sector. Here are a few training outcomes that you can expect after completing our Customer Service Management Training;
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Here’s a four-step guide to becoming a certified Customer Service Management professional.
Join Edoxi’s Customer Service Management Course
Here are a few reasons why you should choose Edoxi for Online Customer Service Training;
We offer a 20-hour curriculum integrating service frameworks, analytics, and experiential learning with expert-led instruction for 12 participants.
You will receive hands-on training with CRM platforms, service intelligence tools, and real-world case simulations for industry readiness.
We offer classroom, live online, and corporate training with evening, weekend, and on-site options for working professionals.
Edoxi’s over 250 trained professionals are placed in top firms like Al Futtaim, MBC Group, Hyatt, and Accor.
Learn from certified trainers who bring years of hands-on customer service experience from leading global brands.
Upon course completion, you will receive a recognised course completion certificate from Edoxi. This adds value to your resume.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Neena Raj
Neena Raj is an expert trainer with 24 years of experience in enhancing organizational performance through HR, soft skills, and productivity training. Her areas of expertise include organizational behavior and team dynamics, cross-cultural communication, performance management systems, and life coaching and development.
Neena has an MBA in Sales and Marketing from Loyola College, a Diploma in Psychological Counselling, and is currently pursuing a PhD in Psychology. She is also a Certified NLP Trainer and holds several other certifications, including Certified Human Resource Professional (CHRP), Certified Human Resource Manager (CHRM) and Total Quality Management Certification.
Her specialisations include public speaking, emotional intelligence training, Time Management, Leadership Skills and UAE labour law. Neena has delivered public speaking training for many of Dubai’s leading companies and government entities, including the Dubai Health Authority (DHA), Emirates Airlines, DP World and Dubai International Hotel.
Here is the list of other major locations where Edoxi offers Customer Service Management Course
The Customer Service Management course consists of 20 hours of training. Corporate groups can opt for an accelerated 2-3 day intensive format.
