Sid Ahmed Jan 25, 2024
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Top In-Demand Certifications for IT Support Professionals in 2024

IT support refers to the assistance provided to individuals and organizations when they encounter technical issues with their computer systems, software, or networks. This assistance can include troubleshooting, resolving, and ensuring that technology operates smoothly. Certifications play a crucial role in the IT support field. Employers highly value these certifications because they provide assurance that the IT support professional possesses the expertise needed to solve complex problems efficiently and effectively. 

This blog will explore some essential certifications that can significantly benefit those pursuing IT support careers.

Who Are IT Support Professionals?

IT support professionals are experts in assisting individuals and organizations with technology-related issues. They are problem solvers who help users when computers, software, or networks encounter technical problems. These professionals diagnose issues, provide solutions, and ensure that technology functions smoothly. 

They play a crucial role in maintaining the operational efficiency of an organization's IT infrastructure. IT support professionals may work in various settings, including help desks, IT departments, or as freelance consultants. Their primary goal is to ensure that technology works seamlessly, allowing users to work efficiently.

Top Certifications for IT Support Professionals in 2024

In IT support, certifications can make or break a career. Here are the five must-have certifications for IT support professionals in 2024;

  • CompTIA A+ 
  • Microsoft Certified: Azure Fundamentals
  • Cisco Certified Network Associate (CCNA) 
  • CompTIA Network+
  • CompTIA Cloud+ 

1. CompTIA A+ 

CompTIA A+ is a fundamental certification for IT support professionals. It covers various topics, from hardware and software troubleshooting to operating systems and network connectivity. Holding this certification demonstrates the ability to handle essential IT issues effectively. Employers value CompTIA A+ because it provides a solid foundation for an IT support career. It's an excellent starting point for newcomers and a valuable addition to the skill set of experienced professionals.

Check Out: Benefits of CompTIA A+ Certification

CompTIA A+ Top Skills

  • Hardware Troubleshooting
  • Software Installation and Configuration
  • Operating System Support
  • Network Troubleshooting
  • Customer Service

CompTIA A+ Job Roles

  • IT Support Technician
  • Help Desk Technician
  • Desktop Support Specialist
  • Technical Support Specialist
  • Field Service Technician

CompTIA A+ Average Salaries

Average Annual Salary
United States
$45,000 - $65,000
United Kingdom
£20,000 - £35,000
₹2,50,000 - ₹5,50,000
United Arab Emirates
AED 60,000 - AED 120,000

Also Read: How To Prepare For CompTIA Exam?

2. Microsoft Certified: Azure Fundamentals

The Microsoft Certified: Azure Fundamentals certification focuses on cloud computing and Microsoft Azure services. As cloud technology becomes increasingly vital, this certification is highly relevant. It offers an understanding of cloud concepts, Azure services, pricing, and governance. IT support professionals with this certification showcase their capacity to work with cloud-based solutions, a high-demand skill as organizations transition to the cloud for their IT needs.

Read More: Introduction to Microsoft Azure

Microsoft Certified: Azure Fundamentals Top Skills

  • Cloud Concepts
  • Azure Services
  • Cloud Pricing
  • Cloud Governance
  • Basic Networking Knowledge

Microsoft Certified: Azure Fundamentals Job Roles

  • Cloud Support Specialist
  • Azure Cloud Administrator
  • Cloud Solutions Consultant
  • IT Support Engineer (Azure)
  • Cloud Sales Specialist

Microsoft Certified: Azure Fundamentals Average Salaries

Average Annual Salary
United States
$60,000 - $90,000
United Kingdom
£30,000 - £50,000
₹4,00,000 - ₹8,00,000
United Arab Emirates
AED 80,000 - AED 150,000

You may also like: Tips To Prepare For Microsoft Azure Exam

3. Cisco Certified Network Associate (CCNA) 

The Cisco Certified Network Associate (CCNA) certification is essential for those interested in networking and connectivity. It covers network fundamentals, routing and switching, security, and automation. IT support professionals with CCNA certification are well-equipped to manage and troubleshoot network-related issues. Cisco's reputation in networking adds significant value to this certification. It's particularly valuable for professionals who specialize in networking or seek advanced IT support roles.

Also Read: Top Benefits of CCNA Certification

Cisco CCNA Top Skills

  • Network Fundamentals
  • Routing and Switching
  • Network Security
  • Automation
  • Troubleshooting

Cisco CCNA Job Roles

  • Network Administrator
  • Network Engineer
  • Network Support Specialist
  • Network Security Analyst
  • Cisco Certified Technician

Cisco CCNA Average Salaries

Average Annual Salary
United States
$60,000 - $100,000
United Kingdom
£35,000 - £60,000
₹3,50,000 - ₹7,00,000
United Arab Emirates
AED 80,000 - AED 160,000

You may also interested in: CCNA Career Opportunities

Check out the major locations where Edoxi offers CCNA Certification Course

CCNA Course in Dubai

4. CompTIA Network+

CompTIA Network+ is another valuable certification for IT support professionals, focusing exclusively on networking. It covers network architecture, security, operations, and troubleshooting. This certification is highly sought with the ever-growing importance of reliable network connectivity. It equips professionals with the skills to effectively design, configure, manage, and troubleshoot networks. CompTIA Network+ is an excellent choice for individuals who want to specialize in network support within the IT field.

Know more: How To Get CompTIA Certifications?

CompTIA Network+ Top Skills

  • Network Architecture
  • Network Security
  • Network Operations
  • Network Troubleshooting
  • Network Design

CompTIA Network+ Job Roles

  • Network Administrator
  • Network Technician
  • Network Support Specialist
  • Systems Administrator
  • Network Analyst

CompTIA Network+ Average Salaries

Average Annual Salary
United States
$55,000 - $90,000
United Kingdom
£30,000 - £55,000
₹3,00,000 - ₹6,00,000
United Arab Emirates
AED 70,000 - AED 130,000

Check out major locations where Edoxi offers CompTIA Network+ Certification Course

CompTIA Network+ Training in Dubai | 

5. CompTIA Cloud+ 

The CompTIA Cloud+ certification is tailored for those interested in cloud technologies. It encompasses cloud concepts, infrastructure, security, and governance. As organizations increasingly adopt cloud solutions, IT support professionals with expertise in cloud technologies are in high demand. This certification demonstrates a thorough understanding of cloud platforms, making professionals proficient in managing and troubleshooting cloud-based services. It's a valuable asset for IT support specialists looking to excel in cloud-related roles.

CompTIA Cloud+ Top Skills

  • Cloud Concepts
  • Cloud Infrastructure
  • Cloud Security
  • Cloud Governance
  • Troubleshooting Cloud Services

CompTIA Cloud+ Job Roles

  • Cloud Support Specialist
  • Cloud Administrator
  • Cloud Solutions Architect
  • Cloud Consultant
  • Cloud Operations Manager

CompTIA Cloud+ Average Salaries

Average Annual Salary
United States
$65,000 - $100,000
United Kingdom
£35,000 - £65,000
₹4,50,000 - ₹9,00,000
United Arab Emirates
AED 90,000 - AED 160,000

Also Check Out: How To Prepare For CompTIA Exam ?

Preparing for IT Support Certifications

Preparing for IT Support Certifications involves;

  • Selecting the right certification based on career goals.
  • Gathering study materials, books, and online resources.
  • Enrolling in online courses and tutorials.
  • Regularly practicing with sample exams and labs.
  • Joining or forming study groups for mutual support.
  • Focusing on weak areas while revising.
  • Managing time effectively during the certification exam.
  • Seeking guidance from experienced professionals.
  • Staying calm and confident during the exam.

Maintaining and Renewing Certifications

Maintaining and renewing certifications is crucial to an IT support professional's career. It ensures that their skills and knowledge remain up-to-date in a rapidly evolving industry. Individuals must actively engage in continuous learning and professional development to achieve this. This involves attending workshops, seminars, and conferences, subscribing to industry publications, and participating in hands-on projects. 

Additionally, it's essential to meet the certification renewal requirements, which often include earning continuing education credits or passing recertification exams. By committing to these practices, IT support professionals demonstrate their dedication to excellence and readiness to tackle the challenges of the ever-changing IT landscape.


In conclusion, IT support professionals are essential for technology's smooth operation. Certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, CompTIA Network+, and CompTIA Cloud+, boost job prospects, income, and skills. Continuous learning and renewal are crucial for staying competitive. These certifications equip professionals to excel and adapt in the ever-changing IT landscape.



Sid Ahmed is a seasoned IT professional with a passion for building and securing IT Network Infrastructures with more than 12 years of work experience. Sid Ahmed holds prestigious certifications from Cisco Systems and his knowledge also extends to industry standards such as ISO 27001, NIST, SOC2, and PCI DSS.  He is currently serving as a Corporate Trainer with the Edoxi Training Institute in Dubai.