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Salesforce Administrator Certification Course in Dubai

Salesforce Administrator professional working on laptop with CRM dashboard on screen in modern office.
Edoxi's 30-hour Salesforce Administrator Course in Dubai equips you with the skills to configure, customise, and maintain Salesforce platforms. You gain expertise in CRM fundamentals, data management, security settings, and automation workflows while preparing for the Salesforce Certified Administrator exam. Learn practical, job-ready skills valued by top employers. Enrol now and boost your career with Salesforce expertise!
Course Duration
30 Hours
Corporate Days
5 Days
Learners Enrolled
100+
Modules
8
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Course Rating
4.9
star-rating-4.9
Mode of Delivery
Online
Classroom
Certification by

What Do You Learn from Edoxi's Salesforce Administrator Certification Course in Dubai

Configuration and Setup
You learn how to manage Salesforce settings, configure systems, set up company profiles, and maintain organizational preferences.
Object Manager and Lightning App Builder
You create and customize objects, fields, and relationships, and design user-friendly Lightning pages with drag-and-drop tools.
Sales and Marketing Applications
You configure lead assignment rules, opportunity processes, campaigns, and automate lead nurturing through web-to-lead forms.
Service and Support Applications
You set up case management workflows, automate support processes, and configure service consoles with knowledge bases.
Productivity and Collaboration
You use Chatter for communication, configure approval processes, and manage notifications to improve team collaboration.
Data and Analytics Management
You build reports, create dynamic dashboards, and apply validation rules and duplicate management to ensure data quality.

About Our Salesforce Administrator Course in Dubai

Edoxi’s 30-hour Salesforce Administrator Course in Dubai is designed to help you master the world’s #1 CRM platform. Whether you are new to Salesforce or looking to enhance your existing skills, this training equips you with the expertise to configure, customise, and maintain Salesforce environments. From user account setup to data security and automation workflows, you gain the practical knowledge needed to manage Salesforce effectively.

With our 95% hands-on training approach, you get to practice directly in Salesforce environments, building skills in object management, sales process automation, and service applications. You also learn how to streamline business processes, manage data efficiently, and create actionable reports and dashboards. This practical exposure prepares you not just for the Salesforce Certified Administrator exam, but also for real-world scenarios you encounter at work.

The demand for Salesforce professionals in Dubai and the Middle East is growing rapidly. With Salesforce expanding its presence in the region and investing heavily in local markets, skilled administrators are increasingly sought after across industries such as banking, retail, technology, and government. By completing this course, you place yourself at the center of this demand, gaining career opportunities with top employers and increasing your earning potential.

At Edoxi, a KHDA-accredited training centre in Dubai, we combine expert instruction with a structured learning path that helps you progress from fundamentals to advanced skills. This course is your gateway to becoming a certified Salesforce Administrator, boosting both your professional growth and organizational value.

Salesforce Administrator Certification Exam Details:

Exam Criteria Details
Exam Code Salesforce Certified Platform Administrator
Exam Name Salesforce Certified Administrator
Exam Duration 105 minutes
Number of Questions 60 multiple-choice/multiple-select questions and five non-scored questions
Passing Score 65%
Certification Validity Continuous (requires maintenance exams)
Exam Administration Authority Salesforce

Key Features of Edoxi's Salesforce Administrator Course

Hands-On Practical Training

You learn how to apply concepts directly in live Salesforce environments and practice with real-world scenarios that reflect industry use cases.

Comprehensive Study Materials

You have access to detailed presentations and curated resources designed to strengthen your understanding of Salesforce administration fundamentals.

Certification Exam Preparation

You receive focused guidance for the Salesforce Certified Administrator exam, including practice questions and proven exam strategies.

Real-World Case Studies

You learn to explore implementation challenges and solutions through structured case studies from multiple industry sectors.

Lightning Experience Focus

You gain practical expertise in Salesforce Lightning, while also learning key differences from Classic for smooth navigation and effective use.

Cross-Object Formula Implementation

You learn to build formulas across multiple objects, enabling powerful automated calculations and validation rules.

Who Can Join Our Salesforce Administrator Training in Dubai?

New and Aspiring Salesforce Administrators

If you are a beginner aiming to start a rewarding career in Salesforce CRM administration.

IT Professionals Transitioning to CRM

If you are a technical professional looking to specialize in Salesforce platform management.

Business Analysts and System Administrators

If you are an analyst or administrator seeking to strengthen your expertise with Salesforce skills.

Sales Operations Specialists

If you are a professional focused on improving sales processes through effective Salesforce implementation.

Project Managers Overseeing CRM Implementations

If you are a manager who needs a clear understanding of Salesforce capabilities to manage CRM projects successfully.

Certification Aspirants

If you are a professional preparing to achieve the Salesforce Certified Administrator certification.

Salesforce Administrator Course Modules

Module 1: Introduction to CRM and Salesforce
  • Chapter 1.1: CRM Overview

    • Lesson 1.1.1: What is CRM?
    • Lesson 1.1.2: Benefits of CRM Systems
  • Chapter 1.2: Why Salesforce?

    • Lesson 1.2.1: Introduction to Salesforce
    • Lesson 1.2.2: Market Position and Use Cases
  • Chapter 1.3: Salesforce Vs Other CRM

    • Lesson 1.3.1: Comparison with Other CRMs
  • Chapter 1.4: Salesforce Architecture

    • Lesson 1.4.1: Cloud Features
    • Lesson 1.4.2: Multi-tenant Architecture
  • Chapter 1.5: Salesforce Editions

    • Lesson 1.5.1: Overview of Editions
    • Lesson 1.5.2: Choosing the Right Edition
Module 2: Getting Started with Salesforce
  • Chapter 2.1: Creating New Developer Org

    • Lesson 2.1.1: Sign-up Process
    • Lesson 2.1.2: Navigating Developer Org
  • Chapter 2.2: Salesforce UI Variants

    • Lesson 2.2.1: Classic Vs Lightning Experience
  • Chapter 2.3: Standard Vs Custom

    • Lesson 2.3.1: Standard Applications and Objects
    • Lesson 2.3.2: Custom Applications and Objects
  • Chapter 2.4: Salesforce Components Overview

    • Lesson 2.4.1: Application, Object, Tab, Fields, Records
  • Chapter 2.5: Salesforce Walkthrough

    • Lesson 2.5.1: UI Tour and Functional Areas
Module 3: Configuration and Object Management
  • Chapter 3.1: End User Perspective

    • Lesson 3.1.1: Navigation and Common Tasks
  • Chapter 3.2: Configuration Basics

    • Lesson 3.2.1: First Lightning Application
  • Chapter 3.3: Object Setup

    • Lesson 3.3.1: Label Vs Name
    • Lesson 3.3.2: Object Creation
    • Lesson 3.3.3: Tab Creation
    • Lesson 3.3.4: Related List, Activities
    • Lesson 3.3.5: Tab Customization
  • Chapter 3.4: Field Management

    • Lesson 3.4.1: Field Creation
    • Lesson 3.4.2: Field Data Types
    • Lesson 3.4.3: Picklist Field Vs Global Picklist
    • Lesson 3.4.4: Field Dependency
    • Lesson 3.4.5: Field History Tracking
  • Chapter 3.5: Page and View Layouts

    • Lesson 3.5.1: View in Salesforce
    • Lesson 3.5.2: Page Layout
    • Lesson 3.5.3: Record Type
Module 4: Advanced Configuration
  • Chapter 4.1: Formulas and Validations

    • Lesson 4.1.1: Formula Fields
    • Lesson 4.1.2: Validation Rules
  • Chapter 4.2: Data Relationships

    • Lesson 4.2.1: Look Up
    • Lesson 4.2.2: Master Detail
    • Lesson 4.2.3: Hierarchical Relationship
    • Lesson 4.2.4: Many-to-Many Relationship
  • Chapter 4.3: Schema Builder

    • Lesson 4.3.1: Using Schema Builder
Module 5: Salesforce Administration
  • Chapter 5.1: Company and User Setup

    • Lesson 5.1.1: Company Information
    • Lesson 5.1.2: Salesforce Instance
    • Lesson 5.1.3: User Creation
  • Chapter 5.2: Teams and Groups

    • Lesson 5.2.1: Queue and Public Group
    • Lesson 5.2.2: Login Access Policy
    • Lesson 5.2.3: Team Settings
  • Chapter 5.3: Application Utilities

    • Lesson 5.3.1: Console App
    • Lesson 5.3.2: App Exchange
Module 6: Data Handling and Automation
  • Chapter 6.1: Data Management

    • Lesson 6.1.1: Merge Account and Contact
    • Lesson 6.1.2: Mass Delete Account
    • Lesson 6.1.3: Mass Transfer Account
    • Lesson 6.1.4: 15 and 18 Digit ID
    • Lesson 6.1.5: Record Display – Table, Kanban, Split View
  • Chapter 6.2: Lead Management and Email Tools

    • Lesson 6.2.1: Lead Mapping and Settings
    • Lesson 6.2.2: Web-To-Lead
    • Lesson 6.2.3: Assignment Rule
    • Lesson 6.2.4: Auto Response Rule
    • Lesson 6.2.5: Email Template and Alert
    • Lesson 6.2.6: Mass Email to Lead and User
    • Lesson 6.2.7: Deliverability Settings
  • Chapter 6.3: Approval Process and Flows

    • Lesson 6.3.1: Approval Process
    • Lesson 6.3.2: Flow Types – Screen, Record Triggered, Scheduled
Module 7: Security in Salesforce
  • Chapter 7.1: Security Overview

    • Lesson 7.1.1: Org Level Security
  • Chapter 7.2: Object Level Security

    • Lesson 7.2.1: Profiles and Permission Sets
    • Lesson 7.2.2: Group and Mute Permission Sets
  • Chapter 7.3: Field and Record Level Security

    • Lesson 7.3.1: Field Level Security
    • Lesson 7.3.2: Record Level Security – OWD, Role Hierarchy, Manual Sharing, Sharing Rules
Module 8: Data Import, Export, and Reporting
  • Chapter 8.1: Data Import and Export Tools

    • Lesson 8.1.1: Salesforce Inspector
    • Lesson 8.1.2: Data Import Wizard
    • Lesson 8.1.3: Export Wizard
    • Lesson 8.1.4: Data Loader
    • Lesson 8.1.5: Work Bench
  • Chapter 8.2: Reports

    • Lesson 8.2.1: Tabular Report
    • Lesson 8.2.2: Summary Report
    • Lesson 8.2.3: Matrix Report
    • Lesson 8.2.4: Joint Report
    • Lesson 8.2.5: Report Type
  • Chapter 8.3: Dashboards and Visualisation

    • Lesson 8.3.1: Dashboards and Charts
    • Lesson 8.3.2: Running User Concept
    • Lesson 8.3.3: Feed Tracking for Chatter

Download Salesforce Administrator Course Brochure

Real-World Practical Sessions in Our Salesforce Administrator Course in Dubai

In Edoxi’s Salesforce Administrator Course in Dubai, you gain 95% hands-on training designed to make you job-ready. Every activity is structured to give you real-world experience in Salesforce administration.

Environment Setup & Navigation

You configure a new Salesforce organisation with the right settings and learn to navigate smoothly between Lightning and Classic interfaces.

Application & Object Management

You create custom applications and objects with the right fields to support complete business processes for real-world scenarios.

Field Management

You implement different field types, including formulas, picklists, and lookups to capture and validate business data accurately.

Record & Layout Management

You design page layouts and record types that display relevant information tailored to user roles and business requirements.

User & Security Configuration

You set up a security framework with profiles, permission sets, and sharing rules to safeguard sensitive information.

Data Management

You perform data import/export using Data Loader while applying validation rules to maintain data quality.

Lead & Sales Process Automation

You configure lead assignment rules, auto-response emails, and opportunity stages to streamline the sales cycle.

Reports & Dashboards

You create reports and dashboards that highlight key business metrics for smarter, data-driven decisions.

Salesforce Administrator Course Outcomes and Career Opportunities in Dubai

Edoxi’s Salesforce Administrator Course in Dubai equips you with the essential skills to excel in CRM administration and thrive in one of the UAE’s fastest-growing tech domains. By completing this course, you gain practical expertise that makes you job-ready and highly competitive in the Salesforce job market.

Course Outcome Image
You strengthen customer relationship management skills to boost client engagement.
You enhance business process automation for greater efficiency.
You apply data-driven decision-making to support strategic growth.
You streamline sales and service processes for better customer experiences.
You improve cross-departmental collaboration through Salesforce tools.
You reduce manual administrative work with effective automation.

Career Opportunities After the Salesforce Administrator Certification Course in Dubai

  • Salesforce Administrator
  • CRM Support Specialist
  • Salesforce Coordinator
  • Salesforce Operations Specialist
  • Business Analyst (CRM-focused)
  • Customer Success Specialist
  • Sales Operations Analyst
  • IT System Administrator (Salesforce-focused)
  • CRM Consultant
  • Salesforce Project Coordinator

Companies Hiring Salesforce Administrator Professionals in Dubai

  • Mira Constructions LLC
  • Pangea Dubai
  • Arcsen
  • Baroque Group
  • PwC Middle East
  • Deloitte UAE
  • Etisalat UAE
  • Emirates NBD
  • Accenture Middle East
  • Salesforce Partner Companies in Dubai

Training Options for Salesforce Administrator Course

Individual Online Training

  • 30-hour structured online program

  • Flexible scheduling to suit your time

  • Interactive virtual learning environment

  • Remote Salesforce practice access

  • Direct trainer support for guidance

Corporate Online Training

  • 30-hour guided online sessions

  • 3 to 5 training days based on company needs

  • Remote Salesforce practice environment

  • Interactive administration demonstrations

  • Virtual breakout rooms for team projects

Corporate Classroom Training

  • 3 days of training with flexible scheduling

  • Customised content tailored to your organisation

  • Dedicated Salesforce environment access

  • Hands-on CRM configuration exercises

  • Delivery options: on-site, Edoxi office, or hotel

  • Fly-Me-a-Trainer option available

  • Logistics, food, and refreshments included

Do You Want a Customised Training for Salesforce Administrator ?

Get expert assistance in getting you Salesforce Administrator Course customised!

How to Become a Salesforce Certified Platform Administrator in Dubai?

Here’s a four-step guide to becoming a certified Salesforce Administrator professional.

Do You Want to be a Certified Professional in Salesforce Administrator ?

Join Edoxi’s Salesforce Administrator Course

Why Choose Edoxi for Your Salesforce Administrator Training in Dubai?

Edoxi’s Salesforce Administrator Course in Dubai is designed for aspiring professionals like you who want to build job-ready CRM skills. With expert trainers and practical learning, you gain the confidence to manage Salesforce effectively and advance your career. Here are the major reasons to choose us for your Salesforce Administrator Course in Dubai.

KHDA Accredited Training Centre

Edoxi is a KHDA-accredited institute, ensuring your Salesforce Administrator training meets the highest quality standards.

Specialised Salesforce Training Experts

You have the opportunity to learn from our experienced trainers with proven expertise in Salesforce implementations across multiple industries.

Hands-On Administrator Skills Development

You can practice directly in live Salesforce environments, applying CRM tools and workflows that reflect real industry practices.

Small-Group Learning Environment

You benefit from focused guidance and interactive sessions in limited class sizes for personalised learning.

Trusted Provider of Corporate Training

You have access to customised Salesforce training programs designed to meet organisational goals for teams and enterprises.

Global and Regional Presence

You can connect with a training provider offering standardised Salesforce learning across multiple international locations.

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Edoxi is Recommended by 95% of our Students

FAQ

Do I need coding experience to join the Salesforce Administrator Course in Dubai?

No, you do not need coding knowledge. Salesforce administration focuses on configuration through a user-friendly point-and-click interface. If you have basic technical aptitude, you can quickly adapt.

What are the prerequisites for the Salesforce Administrator Training in Dubai?
You do not need prior CRM or IT experience. If you are eager to learn CRM fundamentals and Salesforce processes, you can join this course confidently.
What is the average salary of Salesforce Certified Administrators in Dubai?
On average, Salesforce Certified Administrators in Dubai earn between AED 12,000 and AED 20,000 per month, depending on skills, industry, and years of experience.
What is the difference between the Salesforce Administrator and Developer roles?
As an Administrator, you focus on configuration, user management, automation, and reporting using point-and-click tools. Developers work with coding languages like Apex and Visualforce to build custom features.
Do I get hands-on practice during the Salesforce Administrator Training?

Yes, 95% of our Salesforce Administrator Training in Dubai is practical. You work directly in Salesforce environments, setting up organisations, managing data, creating automation, and building reports.