Edoxi’s 30-hour Salesforce Administrator Course in Dubai is designed to help you master the world’s #1 CRM platform. Whether you are new to Salesforce or looking to enhance your existing skills, this training equips you with the expertise to configure, customise, and maintain Salesforce environments. From user account setup to data security and automation workflows, you gain the practical knowledge needed to manage Salesforce effectively.
With our 95% hands-on training approach, you get to practice directly in Salesforce environments, building skills in object management, sales process automation, and service applications. You also learn how to streamline business processes, manage data efficiently, and create actionable reports and dashboards. This practical exposure prepares you not just for the Salesforce Certified Administrator exam, but also for real-world scenarios you encounter at work.
The demand for Salesforce professionals in Dubai and the Middle East is growing rapidly. With Salesforce expanding its presence in the region and investing heavily in local markets, skilled administrators are increasingly sought after across industries such as banking, retail, technology, and government. By completing this course, you place yourself at the center of this demand, gaining career opportunities with top employers and increasing your earning potential.
At Edoxi, a KHDA-accredited training centre in Dubai, we combine expert instruction with a structured learning path that helps you progress from fundamentals to advanced skills. This course is your gateway to becoming a certified Salesforce Administrator, boosting both your professional growth and organizational value.
Salesforce Administrator Certification Exam Details:
| Exam Criteria | Details |
|---|---|
| Exam Code | Salesforce Certified Platform Administrator |
| Exam Name | Salesforce Certified Administrator |
| Exam Duration | 105 minutes |
| Number of Questions | 60 multiple-choice/multiple-select questions and five non-scored questions |
| Passing Score | 65% |
| Certification Validity | Continuous (requires maintenance exams) |
| Exam Administration Authority | Salesforce |
Hands-On Practical Training: You learn how to apply concepts directly in live Salesforce environments and practice with real-world scenarios that reflect industry use cases.
Comprehensive Study Materials: You have access to detailed presentations and curated resources designed to strengthen your understanding of Salesforce administration fundamentals.
Certification Exam Preparation: You receive focused guidance for the Salesforce Certified Administrator exam, including practice questions and proven exam strategies.
Real-World Case Studies: You learn to explore implementation challenges and solutions through structured case studies from multiple industry sectors.
Lightning Experience Focus: You gain practical expertise in Salesforce Lightning, while also learning key differences from Classic for smooth navigation and effective use.
Cross-Object Formula Implementation: You learn to build formulas across multiple objects, enabling powerful automated calculations and validation rules.
New and Aspiring Salesforce Administrators: If you are a beginner aiming to start a rewarding career in Salesforce CRM administration.
IT Professionals Transitioning to CRM: If you are a technical professional looking to specialize in Salesforce platform management.
Business Analysts and System Administrators: If you are an analyst or administrator seeking to strengthen your expertise with Salesforce skills.
Sales Operations Specialists: If you are a professional focused on improving sales processes through effective Salesforce implementation.
Project Managers Overseeing CRM Implementations: If you are a manager who needs a clear understanding of Salesforce capabilities to manage CRM projects successfully.
Certification Aspirants: If you are a professional preparing to achieve the Salesforce Certified Administrator certification.
Module 1: Introduction to CRM and Salesforce
Chapter 1.1: CRM Overview
Lesson 1.1.1: What is CRM?
Lesson 1.1.2: Benefits of CRM Systems
Chapter 1.2: Why Salesforce?
Lesson 1.2.1: Introduction to Salesforce
Lesson 1.2.2: Market Position and Use Cases
Chapter 1.3: Salesforce Vs Other CRM
Lesson 1.3.1: Comparison with Other CRMs
Chapter 1.4: Salesforce Architecture
Lesson 1.4.1: Cloud Features
Lesson 1.4.2: Multi-tenant Architecture
Chapter 1.5: Salesforce Editions
Lesson 1.5.1: Overview of Editions
Lesson 1.5.2: Choosing the Right Edition
Module 2: Getting Started with Salesforce
Chapter 2.1: Creating New Developer Org
Lesson 2.1.1: Sign-up Process
Lesson 2.1.2: Navigating Developer Org
Chapter 2.2: Salesforce UI Variants
Lesson 2.2.1: Classic Vs Lightning Experience
Chapter 2.3: Standard Vs Custom
Lesson 2.3.1: Standard Applications and Objects
Lesson 2.3.2: Custom Applications and Objects
Chapter 2.4: Salesforce Components Overview
Lesson 2.4.1: Application, Object, Tab, Fields, Records
Chapter 2.5: Salesforce Walkthrough
Lesson 2.5.1: UI Tour and Functional Areas
Module 3: Configuration and Object Management
Chapter 3.1: End User Perspective
Lesson 3.1.1: Navigation and Common Tasks
Chapter 3.2: Configuration Basics
Lesson 3.2.1: First Lightning Application
Chapter 3.3: Object Setup
Lesson 3.3.1: Label Vs Name
Lesson 3.3.2: Object Creation
Lesson 3.3.3: Tab Creation
Lesson 3.3.4: Related List, Activities
Lesson 3.3.5: Tab Customization
Chapter 3.4: Field Management
Lesson 3.4.1: Field Creation
Lesson 3.4.2: Field Data Types
Lesson 3.4.3: Picklist Field Vs Global Picklist
Lesson 3.4.4: Field Dependency
Lesson 3.4.5: Field History Tracking
Chapter 3.5: Page and View Layouts
Lesson 3.5.1: View in Salesforce
Lesson 3.5.2: Page Layout
Lesson 3.5.3: Record Type
Module 4: Advanced Configuration
Chapter 4.1: Formulas and Validations
Lesson 4.1.1: Formula Fields
Lesson 4.1.2: Validation Rules
Chapter 4.2: Data Relationships
Lesson 4.2.1: Look Up
Lesson 4.2.2: Master Detail
Lesson 4.2.3: Hierarchical Relationship
Lesson 4.2.4: Many-to-Many Relationship
Chapter 4.3: Schema Builder
Lesson 4.3.1: Using Schema Builder
Module 5: Salesforce Administration
Chapter 5.1: Company and User Setup
Lesson 5.1.1: Company Information
Lesson 5.1.2: Salesforce Instance
Lesson 5.1.3: User Creation
Chapter 5.2: Teams and Groups
Lesson 5.2.1: Queue and Public Group
Lesson 5.2.2: Login Access Policy
Lesson 5.2.3: Team Settings
Chapter 5.3: Application Utilities
Lesson 5.3.1: Console App
Lesson 5.3.2: App Exchange
Module 6: Data Handling and Automation
Chapter 6.1: Data Management
Lesson 6.1.1: Merge Account and Contact
Lesson 6.1.2: Mass Delete Account
Lesson 6.1.3: Mass Transfer Account
Lesson 6.1.4: 15 and 18 Digit ID
Lesson 6.1.5: Record Display – Table, Kanban, Split View
Chapter 6.2: Lead Management and Email Tools
Lesson 6.2.1: Lead Mapping and Settings
Lesson 6.2.2: Web-To-Lead
Lesson 6.2.3: Assignment Rule
Lesson 6.2.4: Auto Response Rule
Lesson 6.2.5: Email Template and Alert
Lesson 6.2.6: Mass Email to Lead and User
Lesson 6.2.7: Deliverability Settings
Chapter 6.3: Approval Process and Flows
Lesson 6.3.1: Approval Process
Lesson 6.3.2: Flow Types – Screen, Record Triggered, Scheduled
Module 7: Security in Salesforce
Chapter 7.1: Security Overview
Lesson 7.1.1: Org Level Security
Chapter 7.2: Object Level Security
Lesson 7.2.1: Profiles and Permission Sets
Lesson 7.2.2: Group and Mute Permission Sets
Chapter 7.3: Field and Record Level Security
Lesson 7.3.1: Field Level Security
Lesson 7.3.2: Record Level Security – OWD, Role Hierarchy, Manual Sharing, Sharing Rules
Module 8: Data Import, Export, and Reporting
Chapter 8.1: Data Import and Export Tools
Lesson 8.1.1: Salesforce Inspector
Lesson 8.1.2: Data Import Wizard
Lesson 8.1.3: Export Wizard
Lesson 8.1.4: Data Loader
Lesson 8.1.5: Work Bench
Chapter 8.2: Reports
Lesson 8.2.1: Tabular Report
Lesson 8.2.2: Summary Report
Lesson 8.2.3: Matrix Report
Lesson 8.2.4: Joint Report
Lesson 8.2.5: Report Type
Chapter 8.3: Dashboards and Visualisation
Lesson 8.3.1: Dashboards and Charts
Lesson 8.3.2: Running User Concept
Lesson 8.3.3: Feed Tracking for Chatter
In Edoxi’s Salesforce Administrator Course in Dubai, you gain 95% hands-on training designed to make you job-ready. Every activity is structured to give you real-world experience in Salesforce administration.
Exercise 1: Environment Setup & Navigation You configure a new Salesforce organisation with the right settings and learn to navigate smoothly between Lightning and Classic interfaces.
Exercise 2: Application & Object Management You create custom applications and objects with the right fields to support complete business processes for real-world scenarios.
Exercise 3: Field Management You implement different field types, including formulas, picklists, and lookups to capture and validate business data accurately.
Exercise 4: Record & Layout Management You design page layouts and record types that display relevant information tailored to user roles and business requirements.
Exercise 5: User & Security Configuration You set up a security framework with profiles, permission sets, and sharing rules to safeguard sensitive information.
Exercise 6: Data Management You perform data import/export using Data Loader while applying validation rules to maintain data quality.
Exercise 7: Lead & Sales Process Automation You configure lead assignment rules, auto-response emails, and opportunity stages to streamline the sales cycle.
Exercise 8: Reports & Dashboards You create reports and dashboards that highlight key business metrics for smarter, data-driven decisions.
Edoxi’s Salesforce Administrator Course in Dubai equips you with the essential skills to excel in CRM administration and thrive in one of the UAE’s fastest-growing tech domains. By completing this course, you gain practical expertise that makes you job-ready and highly competitive in the Salesforce job market.
Salesforce Administrator Course Outcomes
You strengthen customer relationship management skills to boost client engagement.
You enhance business process automation for greater efficiency.
You apply data-driven decision-making to support strategic growth.
You streamline sales and service processes for better customer experiences.
You improve cross-departmental collaboration through Salesforce tools.
You reduce manual administrative work with effective automation.
You support digital transformation initiatives in your organization.
You gain job-ready expertise to pass the Salesforce Certified Administrator exam.
Career Opportunities After the Salesforce Administrator Certification Course in Dubai
Salesforce Administrator
CRM Support Specialist
Salesforce Coordinator
Salesforce Operations Specialist
Business Analyst (CRM-focused)
Customer Success Specialist
Sales Operations Analyst
IT System Administrator (Salesforce-focused)
CRM Consultant
Salesforce Project Coordinator
Top Companies Hiring Salesforce Administrator Professionals in Dubai
Mira Constructions LLC
Pangea Dubai
Arcsen
Baroque Group
PwC Middle East
Deloitte UAE
Etisalat UAE
Emirates NBD
Accenture Middle East
Salesforce Partner Companies in Dubai
Individual Online Training
30-hour structured online program
Flexible scheduling to suit your time
Interactive virtual learning environment
Remote Salesforce practice access
Direct trainer support for guidance
Corporate Online Training
30-hour guided online sessions
3 to 5 training days based on company needs
Remote Salesforce practice environment
Interactive administration demonstrations
Virtual breakout rooms for team projects
Corporate Classroom Training
3 days of training with flexible scheduling
Customised content tailored to your organisation
Dedicated Salesforce environment access
Hands-on CRM configuration exercises
Delivery options: on-site, Edoxi office, or hotel
Fly-Me-a-Trainer option available
Logistics, food, and refreshments included
How to Become a Salesforce Certified Platform Administrator?
Enroll in our 30-hour KHDA-accredited training program.
Gain hands-on Salesforce skills with real-world exercises and targeted exam prep.
Register for the Salesforce Certified Administrator Exam
Pass the Exam & Earn Your Certification
Get expert assistance in customising your training!
Join Edoxi's Salesforce Administrator Certification Course in Dubai Course
Edoxi’s Salesforce Administrator Course in Dubai is designed for aspiring professionals like you who want to build job-ready CRM skills. With expert trainers and practical learning, you gain the confidence to manage Salesforce effectively and advance your career. Here are the major reasons to choose us for your Salesforce Administrator Course in Dubai.
Edoxi is a KHDA-accredited institute, ensuring your Salesforce Administrator training meets the highest quality standards.
You have the opportunity to learn from our experienced trainers with proven expertise in Salesforce implementations across multiple industries.
You can practice directly in live Salesforce environments, applying CRM tools and workflows that reflect real industry practices.
You benefit from focused guidance and interactive sessions in limited class sizes for personalised learning.
You have access to customised Salesforce training programs designed to meet organisational goals for teams and enterprises.
You can connect with a training provider offering standardised Salesforce learning across multiple international locations.
