Leave your message to get our quick response
edoxi automated message icon

Crisis Management & Conflict Resolution Course in Dubai

Business professional stopping falling dominoes with a hand, symbolizing crisis management and conflict resolution.
Edoxi's 3-day Crisis Management & Conflict Resolution training in Dubai equips professionals with essential skills to navigate complex workplace challenges. It covers crisis lifecycle analysis, interest-based negotiation, risk assessment, and effective communication strategies. Gain hands-on experience to create effective crisis management plans and build a resilient organisational culture. Enrol now to strengthen your crisis leadership skills in Dubai.
Course Duration
24 Hours
Corporate Days
3 Days
Learners Enrolled
50+
Modules
10
star-rating-icon1
star-rating-icon2
star-rating-icon3
Course Rating
4.9
star-rating-4.9
Mode of Delivery
Online
Classroom
Certification by

What Do You Learn from Edoxi's Crisis Management & Conflict Resolution Training

Crisis Communication Strategies
Create clear communication protocols for stakeholders. Learn reputational management during high-stress situations.
Post-Crisis Recovery Planning
Design effective organisational post-mortem procedures. Establish frameworks for team psychological safety after crisis events.
Risk Assessment & Early Warning Systems
Develop systematic approaches to identify red-flag indicators. Implement proactive risk mitigation strategies.
Organisational Impact of Conflict
Understand how unresolved conflicts reduce productivity and workplace harmony. Implement strategies to minimise operational disruption.
Crisis Management Framework Development
Learn the crisis lifecycle analysis. Create comprehensive Crisis Management Plans (CMPs) tailored to organisational needs.
Leadership in High-Pressure Environments
Build decision-making confidence under uncertainty. Develop emotional intelligence skills for managing team dynamics during crises.

About Our Crisis Management & Conflict Resolution Course in Dubai

​Edoxi's 3-day Crisis Management & Conflict Resolution training in Dubai equips organisations with proven frameworks and protocols for navigating complex workplace conflicts and crises.​ This Crisis Management & Conflict course uses scenario-based learning and case studies to build operational resilience and structured crisis response skills. The training balances theoretical understanding with practical application, fostering critical thinking skills essential for high-pressure environments.

Our curriculum covers Crisis Management Framework Development, Conflict Resolution Techniques, Risk Assessment & Early Warning Systems, and Crisis Communication Strategies. Learners can engage in immersive learning experiences, including tabletop exercises and role-playing scenarios, allowing them to apply conflict mapping and communication strategies in controlled settings. Key topics also include Organisational Impact of Conflict, Post-Crisis Recovery Planning, and Leadership in High-Pressure Environments, ensuring a holistic approach to managing challenging situations.

This Crisis Management & Conflict course is designed for professionals across industries, equipping them with practical skills in conflict de-escalation, psychological safety, and post-crisis recovery planning. Upon completion, participants will receive a Crisis Management & Conflict course completion certificate from Edoxi. This credential confirms your team’s advanced ability to convert potential disruptions into opportunities for organisational growth and long-term stability.

Enrol now to equip your team with the skills to manage conflicts and crises effectively, ensuring business continuity and sustained operational strength.

Features of Edoxi's Crisis Management & Conflict Resolution Training

Cross-Functional Team Scenarios

Collaborate in diverse teams to solve complex crisis scenarios spanning multiple organisational areas.

Comprehensive Crisis Management Toolkit

Access templates for Crisis Management Plans, communication protocols and risk assessment frameworks.

Unprecedented Situation Protocols

Learn adaptive response frameworks for external environmental challenges and unexpected organisational disruptions.

Real-World Case Study Analysis

Examine actual crisis events and conflict situations to extract actionable business continuity strategies.

Simulation-based Crisis Exercises

Practice decision-making under pressure through realistic scenario-based training simulations.

Interactive Conflict Resolution Workshops

Develop mediation skills through structured role-plays focused on interest-based negotiation techniques.

Who Can Join Our Crisis Management & Conflict Resolution Course in Dubai?

Team Leaders, Project Managers & Department Heads

Professionals responsible for strategic oversight and team management during challenging situations.

Executive Decision-Makers

Leadership personnel improving decision-making capabilities during high-pressure situations.

Supervisors

Professionals managing team dynamics and resolving interpersonal conflicts within departments.

HR and People Management Professionals

HR specialists seeking advanced conflict resolution capabilities and emotional intelligence skills.

Operations and Project Managers

Managers incorporating risk assessment and crisis preparedness into operational procedures.

Corporate Communication Specialists

Communications professionals enhancing crisis communication and stakeholder management abilities.

Crisis Management & Conflict Resolution Course Modules

Module 1: Foundations of Conflict & Crisis
  • Chapter 1.1: Introduction to Conflict and Crisis

    • Lesson 1.1.1: Definitions: Conflict vs. Crisis vs. Emergency vs. Risk
    • Lesson 1.1.2: Key Characteristics of Each: Distinguishing Crisis Types
  • Chapter 1.2: Crisis Types and Impact

    • Lesson 1.2.1: Operational Crises: Causes and Management
    • Lesson 1.2.2: IT Crises: Response and Recovery Strategies
    • Lesson 1.2.3: Reputational Crises: Handling Public Perception Through PR/Media
    • Lesson 1.2.4: External Crisis: Organisational Response Frameworks
    • Lesson 1.2.5: Communication Related Challenges: Cross-Cultural Conflict Resolution
  • Chapter 1.3: The Crisis Life Cycle

    • Lesson 1.3.1: The Crisis Life Cycle: From Anticipation to Recovery
    • Lesson 1.3.2: Analysing Case Studies: Post-Crisis Recovery and Brand Restoration
Module 2: Conflict Psychology & Early Warning
  • Chapter 2.1: Root Causes of Conflict

    • Lesson 2.1.1: Structural Causes of Conflict
    • Lesson 2.1.2: Behavioural and Perceptual Causes of Conflict
  • Chapter 2.2: Recognising Early Warning Signs

    • Lesson 2.2.1: Identifying Red Flags: Key Indicators of Impending Conflict
    • Lesson 2.2.2: Emotional Intelligence: Key to Early Intervention
  • Chapter 2.3: The Role of Culture and Identity in Conflict

    • Lesson 2.3.1: Cultural and Value-Based Sources of Conflict Escalation
    • Lesson 2.3.2: Addressing Identity and Perception in Conflict Resolution
Module 3: Crisis Preparedness and Risk Assessment
  • Chapter 3.1: Risk and Vulnerability Assessments

    • Lesson 3.1.1: Conducting Risk Assessments: Tools and Techniques
    • Lesson 3.1.2: Identifying Vulnerabilities: Key Areas for Crisis Management Focus
  • Chapter 3.2: Crisis Impact Analysis

    • Lesson 3.2.1: Financial Impact of Crisis Events
    • Lesson 3.2.2: Operational and Reputational Impact Assessment
    • Lesson 3.2.3: Legal and Regulatory Impact
    • Lesson 3.2.4: Human Resources and Employee Well-Being
    • Lesson 3.2.5: Stakeholder and Community Impact
  • Chapter 3.3: Early Detection Tools

    • Lesson 3.3.1: Tools and Methods for Crisis Detection
    • Lesson 3.3.2: Building Crisis-Ready Awareness Across the Organisation
Module 4: Conflict Resolution Frameworks
  • Chapter 4.1: Conflict Resolution Approaches

    • Lesson 4.1.1: Interest-Based Negotiation: Focusing on Mutual Gains
    • Lesson 4.1.2: Principled vs. Positional Bargaining: Key Differences and Applications
  • Chapter 4.2: Conflict Mapping & Stakeholder Analysis

    • Lesson 4.2.1: Mapping Conflict Stakeholders: Key Players and Influencers
    • Lesson 4.2.2: Mediation Techniques and the Role of Third Parties
Module 5: Crisis Management Systems & Planning
  • Chapter 5.1: Crisis Management Plan (CMP) Development

    • Lesson 5.1.1: Creating a Comprehensive Crisis Management Plan
    • Lesson 5.1.2: Policies and Escalation Protocols for Crisis Scenarios
  • Chapter 5.2: Roles and Responsibilities

    • Lesson 5.2.1: Defining Roles for the Crisis Management Team (CMT)
    • Lesson 5.2.2: Decision-Making Under Pressure: Ensuring Swift and Effective Action
Module 6: Communication in High-Stakes Situations
  • Chapter 6.1: Communication Barriers

    • Lesson 6.1.1: Overcoming Communication Challenges During Crises
    • Lesson 6.1.2: Internal vs. External Communication Flow
  • Chapter 6.2: De-escalation and Media Management

    • Lesson 6.2.1: De-escalation Language and Active Listening
    • Lesson 6.2.2: Drafting Holding Statements and Managing Media Interactions
Module 7: Simulation & Scenario-Based Exercises
  • Chapter 7.1: Tabletop Simulation: Crisis Activation

    • Lesson 7.1.1: Managing the First 60 Minutes of Crisis Activation
    • Lesson 7.1.2: Interactive Case Study: Internal Team Conflict Resolution
  • Chapter 7.2: Organisational Crisis Response

    • Lesson 7.2.1: Dynamic Crisis Scenario: Data Breach or Reputational Crisis
    • Lesson 7.2.2: Live Role-Playing: Mediation and Stakeholder Communication
Module 8: Leadership in Crisis & Conflict
  • Chapter 8.1: Leadership Styles in High-Stakes Environments

    • Lesson 8.1.1: Key Leadership Approaches During Crisis
    • Lesson 8.1.2: Maintaining Morale, Trust, and Psychological Safety
  • Chapter 8.2: Ethical Dilemmas and Cross-Functional Leadership

    • Lesson 8.2.1: Navigating Ethical Dilemmas in Crisis Situations
    • Lesson 8.2.2: Cross-Functional Collaboration and Team Leadership
Module 9: Recovery, Institutional Learning & Culture
  • Chapter 9.1: Post-Crisis Evaluation and Learning

    • Lesson 9.1.1: Post-Mortems and After-Action Reviews: Key Takeaways
    • Lesson 9.1.2: Updating Crisis & Conflict Management Plans
  • Chapter 9.2: Embedding a Crisis-Ready Culture

    • Lesson 9.2.1: Linking Crisis Management to Business Continuity Planning (BCP)
    • Lesson 9.2.2: Building a Conflict-Competent and Crisis-Ready Organisational Culture
Module 10: Integration & Action Planning
  • Chapter 10.1: Participant Presentations

    • Lesson 10.1.1: Action Plan Presentations for Teams: Applying Learnings to Real-World Scenarios
    • Lesson 10.1.2: Coaching and Final Feedback

Download Crisis Management & Conflict Resolution Course Brochure

Real-World Projects and Case Studies in Our Crisis Management & Conflict Resolution Course in Dubai

Our Crisis Management & Conflict Course in Dubai combines expert-led training with hands-on projects and real-world case studies. Key activities include:

Projects

  • Crisis Response Simulation

    Simulate a live crisis, assigning teams to manage different aspects like communication, IT and media, supply chain disruptions, financial market impacts, regulatory compliance issues and human resource challenges.

  • Conflict Mediation Role-Play

    Mediate a workplace conflict by guiding a conversation between two departments with opposing interests, aiming for resolution.

  • Risk Assessment & Crisis Communication Framework Design

    Develop a comprehensive crisis management plan, including risk assessment and communication strategies for a hypothetical company.

  • Crisis Response Analysis

    Evaluate a corporate crisis by analysing leadership decisions, communication strategies and stakeholder management approaches to identify key lessons.

  • Cross-Cultural Conflict Resolution

    Examine a cross-cultural conflict and apply mediation techniques tailored to diverse organisational contexts for effective resolution.

  • Post-Crisis Recovery and Brand Restoration

    Assess post-crisis recovery efforts, including consumer trust restoration, and recommend additional strategies to accelerate brand rebuilding.

Crisis Management & Conflict Resolution Course Outcome and Career Opportunities in Dubai

By completing this Crisis Management & Conflict Resolution training, you will build advanced conflict resolution skills, master crisis management protocols, and confidently lead through challenging situations. The key outcomes include:

Course Outcome Image
Develop and implement tailored Crisis Management Plans (CMPs) covering the full crisis lifecycle and response protocols.
Apply interest-based negotiation and mediation techniques to resolve workplace conflicts constructively.
Conduct systematic risk assessments and build early warning systems to identify and mitigate crisis indicators proactively.
Design and execute effective crisis communication strategies, including stakeholder coordination and reputational management.
Create structured post-crisis recovery plans using post-mortem analysis and psychological safety frameworks.
Strengthen leadership effectiveness under pressure through confident decision-making and emotional intelligence.

Career Opportunity After Completing the Crisis Management & Conflict Resolution Training in Dubai

  • Risk & Security
  • Emergency & Business Continuity
  • Corporate & Communications
  • HR & Legal
  • Project & Operations

Companies Hiring Crisis Management & Conflict Resolution Professionals in Dubai

  • Raqmiyat
  • Abu Dhabi Global Market
  • Falcon Aviation
  • KOTRA
  • Abu Dhabi Ports
  • MS Amlin
  • The Emirates Group
  • Al-Futtaim
  • ManpowerGroup Middle East
  • Prime Owners Association Management

Crisis Management & Conflict Resolution Training Options

Classroom Training

  • Interactive Crisis Simulation Exercises

  • Small-Group Mediation Practice

  • Expert Facilitator Guidance

  • Peer Learning Opportunities

Online Training

  • Virtual Conflict Resolution Workshops

  • Digital Collaboration Tools

  • Flexible Scheduling Options

Corporate Training

  • 3 days Crisis Management & Conflict Corporate Training

  • Customised Industry-Specific Scenarios

  • Team-Based Assessment

  • Organisation-Specific Case Studies

  • Training delivered at a selected hotel, client premises, or Edoxi

  • Fly-Me-a-Trainer Option

Do You Want a Customised Training for Crisis Management & Conflict Resolution?

Get expert assistance in getting you Crisis Management & Conflict Resolution Course customised!

How to Get a Crisis Management & Conflict Resolution Certification in Dubai?

ere’s a four-step guide to becoming a certified Crisis Management & Conflict professional.

Do You Want to be a Certified Professional in Crisis Management & Conflict Resolution?

Join Edoxi’s Crisis Management & Conflict Resolution Course

Why Choose Edoxi for a Crisis Management & Conflict Resolution Course in Dubai?

Among the many options available, Edoxi is the best choice. Here’s why Edoxi’s Crisis Management & Conflict training in Dubai is the perfect fit for your needs:

Industry Expert Trainers

Our instructors bring extensive crisis management experience with practical knowledge of UAE organisational challenges and solutions.

Personalised Learning Environment

Our minimal student-teacher ratio ensures individualised feedback on your conflict resolution approaches and crisis management techniques.

Comprehensive Project Management Pathway

We offer complementary courses, creating a complete development roadmap for building organisational resilience and conflict expertise.

Trusted Provider of Corporate Training

We deliver customised training programs to leading organisations across the UAE sectors, adapting training to specific industry challenges.

Global Perspective with Local Application

Edoxi operates in London, the UAE, Qatar and Kuwait, incorporating international business writing standards while addressing regional communication needs.

Course Completion Certificate

Upon completion of the course, learners can gain Edoxi’s Crisis Management & Conflict Course completion certificate.

students-image

Edoxi is Recommended by 95% of our Students

Meet Our Mentor

Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!

mentor-image

Khadiry Syed

Khadiry Syed is an accomplished HR Consultant and Corporate Trainer with over 8 years of experience across Human Resources, Learning & Development, and organisational training. He specialises in CHRP, HR Analytics, CIRP, UAE Labour Laws, HRIS Implementation and AIHR Modules. Syed’s expertise spans HR consulting, talent management, organisational development, learning & development strategy, recruitment and onboarding, coaching, career guidance, and skills development, supported by strong capabilities in business analysis, training content design, and workforce capability building. He holds a Master’s in International Business (France) and is professionally certified in CHRM, CHRP, and CILDP (London).CHRM Khadiry specialises in transforming complex HR concepts into practical, actionable frameworks that deliver measurable business outcomes. He has delivered 1,500+ hours of corporate training and facilitated 50+ university workshops, helping organisations redesign HR processes, strengthen leadership capability, and enhance employee performance. His engaging delivery style, strategic mindset, and transformation-focused approach have earned him strong recognition across corporate and academic platforms.

FAQ

What skills will I develop through this Crisis Management & Conflict course?
You'll develop a comprehensive skill set including crisis planning, interest-based negotiation, stakeholder analysis, risk assessment, and crisis communication strategies. These competencies will strengthen your decision-making capabilities during high-pressure situations.
Is this Crisis Management & Conflict course suitable for professionals without management experience?
Yes, the course is designed for professionals at all levels. While it benefits team leaders, the conflict resolution and crisis management skills are valuable for individual contributors who want to advance their careers.
How practical is the Crisis Management & Conflict training?
The training is highly practical, with a major part of the course time dedicated to hands-on activities including role-plays, simulations, and case studies. You'll practice real-world scenarios rather than focusing solely on theory.
Can this Crisis Management & Conflict course help with day-to-day workplace conflicts?
Absolutely. The course provides tools for managing everyday interpersonal conflicts through interest-based negotiation and mediation techniques, not just major organisational crises.
What industries benefit most from this Crisis Management & Conflict training?
The training is valuable across sectors, including corporate, healthcare, government, education, and logistics, in any environment where conflicts arise or crisis preparedness is needed.
Will I learn how to develop a Crisis Management Plan?
Yes, you'll learn the structure and components of effective Crisis Management Plans, including risk assessment, response protocols, and recovery strategies with templates you can adapt.
Do you offer customised Crisis Management & Conflict training for corporate teams?
Yes, we provide tailored corporate training with industry-specific scenarios, team-based exercises, and post-training implementation support to address your organisation's unique challenges.
How is this Crisis Management & Conflict course different from basic management training?
This specialised program focuses specifically on conflict and crisis situations, offering advanced techniques for high-pressure environments that standard management courses typically don't cover in depth.
How can this Crisis Management & Conflict training improve our organisation's response time during crises?
The course provides structured escalation protocols and decision-making frameworks that significantly reduce crisis response, minimising operational and financial impact.
How do we measure the ROI of conflict management training for our organisation?
Organisations typically see measurable returns through reduced conflict-related absenteeism, decreased litigation costs, improved retention rates and enhanced team productivity metrics following implementation.
What salary can professionals with Crisis Management & Conflict certification earn in Dubai?
Salaries for professionals with a Crisis Management & Conflict certification vary based on experience level. Entry-level professionals earn about AED 185,181 annually, mid-level roles average AED 244,772, and senior professionals can earn up to AED 296,540 per year.