| Start Date | Duration | Batch Type | Time | Mode | Price | Register |
|---|---|---|---|---|---|---|
| 15-Nov-2026 | 5 DAYS | Corporate Batch | 09:00 AM - 05:00 PM |
Classroom South Africa (Cape Town) |
$5,000 USD | |
| 22-Nov-2026 | 5 DAYS | Corporate Batch | 09:00 AM - 05:00 PM | Online | $4,000 USD |
Select your preferred location and schedule — customised training tailored to your goals.
Edoxi's ITIL4 Foundation & ITIL4 Strategist programme is a comprehensive course designed to equip IT professionals and service managers with the knowledge and practical skills required to implement and lead modern IT service management. This combined course covers the ITIL4 Foundation, which introduces the core concepts and the Service Value System, and the ITIL4 Strategist: Direct, Plan, and Improve module, which focuses on strategic thinking and continual improvement.
Participants will gain a thorough understanding of the ITIL4 framework, including the four dimensions of service management, the seven guiding principles, and the service value chain. The Strategist component provides the tools to align IT with organisational strategy, lead improvement initiatives, and foster a culture of performance excellence. This course is ideal for professionals seeking to strengthen their service management capabilities and progress towards higher ITIL4 certifications.
Delivered by industry-experienced trainers, the programme combines theoretical instruction with practical exercises, case studies, and assessments to ensure participants can apply their learning in real workplace environments. Upon completion, learners receive a course completion certificate from Edoxi and are fully prepared for the ITIL4 Foundation and Managing Professional examinations.
Enroll now to lead IT service management transformation and achieve your professional goals.
Learn from experienced ITIL4-certified trainers who bring real-world IT service management expertise and industry insights to every session throughout the programme.
Prepare comprehensively for both ITIL4 Foundation and ITIL4 Strategist examinations with structured content, mock tests, and targeted exam-readiness guidance provided.
Choose from classroom, online, or corporate training formats designed to suit your schedule, location, and organisational learning and development requirements conveniently.
Apply ITIL4 frameworks to real-world scenarios through hands-on case studies and workshops that reinforce theoretical knowledge with practical service management application.
Access comprehensive, up-to-date ITIL4 study materials, reference guides, and digital resources aligned with the official AXELOS ITIL4 syllabus and examination requirements.
Benefit from continued access to learning resources, trainer guidance, and community support to reinforce knowledge retention and assist with your ongoing professional development.
Professionals managing IT services who wish to formalise their knowledge using recognised ITIL4 frameworks and advance towards strategic service management leadership roles.
Operations staff seeking to understand service value chains, improve delivery efficiency, and align day-to-day IT activities with broader organisational service management strategies.
Managers overseeing IT projects and programmes who want to integrate ITIL4 principles into planning, governance, and continual improvement across their delivery portfolios.
Analysts responsible for identifying service improvement opportunities who benefit from ITIL4 frameworks to structure recommendations and support value-driven organisational change initiatives.
Consultants advising organisations on IT service management transformation who require a strong ITIL4 Foundation and Strategist credential to support client engagements credibly.
Service management practitioners already working with ITIL frameworks who want to deepen their expertise, earn dual certification, and progress towards the ITIL4 Managing Professional designation.
By completing Edoxi's ITIL4 Foundation & ITIL4 Strategist, you will build the skills to advance your career.
Here's a four-step guide to becoming a certified professional.
Join Edoxi's ITIL4 Foundation & ITIL4 Strategist Course
Edoxi is the top choice for ITIL4 Foundation & ITIL4 Strategist. Here's why:
Edoxi's ITIL4 trainers are certified professionals with extensive industry experience, ensuring participants receive expert guidance, practical insights, and mentorship throughout the entire training programme.
The programme covers both ITIL4 Foundation and ITIL4 Strategist modules in a single structured course, providing participants with a complete pathway towards the ITIL4 Managing Professional certification track.
Edoxi offers classroom, online, and corporate delivery modes, enabling organisations and individuals to choose the most convenient format without compromising on the quality or depth of the training experience.
Training sessions incorporate practical case studies, scenario-based exercises, and workshop activities that help participants directly apply ITIL4 frameworks to genuine workplace IT service management challenges effectively.
Upon completion, participants receive an Edoxi Certificate of Completion and gain the knowledge required to sit official ITIL4 examinations, enhancing professional credibility and employability across the industry globally.
Edoxi customises the ITIL4 Foundation & Strategist programme for organisational teams, aligning course content with specific business needs, industry contexts, and internal service management transformation objectives for maximum impact.
ITIL4 Foundation & ITIL4 Strategist training is a combined programme that covers the core concepts of IT service management through the ITIL4 Foundation module and the strategic leadership practices of the ITIL4 Strategist: Direct, Plan and Improve module. The course equips professionals with the knowledge to design, manage, and continually improve IT services aligned with organisational objectives, and prepares participants for both ITIL4 Foundation and Managing Professional examinations.
This course is ideal for IT service managers, operations professionals, project managers, business analysts, IT consultants, and ITSM practitioners who wish to deepen their understanding of IT service management frameworks and progress towards the ITIL4 Managing Professional designation. It is suitable for both beginners seeking foundational knowledge and experienced professionals looking to build strategic service management capabilities.
No formal prerequisites are required to enrol in the ITIL4 Foundation component. However, for the ITIL4 Strategist module, it is recommended that participants have a basic understanding of IT service management concepts. Familiarity with general IT operations and service delivery practices will be beneficial, although the course is structured to accommodate professionals transitioning from various backgrounds into formal ITSM roles.
Upon successfully completing the programme, participants receive an Edoxi Certificate of Completion for the ITIL4 Foundation & ITIL4 Strategist course. Additionally, participants will be fully prepared to sit the official AXELOS ITIL4 Foundation examination and the ITIL4 Strategist: Direct, Plan and Improve examination, both of which contribute towards the ITIL4 Managing Professional certification track.
Edoxi delivers the ITIL4 Foundation & ITIL4 Strategist course through three flexible modes: online virtual instructor-led training, face-to-face classroom sessions at Edoxi's training centre, and customised corporate training delivered at the client's premises, a hotel venue, or the Edoxi centre. Each mode is facilitated by certified ITIL4 trainers and includes practical exercises, case studies, and examination preparation support.
| Job Role | Average Annual Salary (USD) |
|---|---|
| IT Service Manager | $85,000 |
| ITSM Consultant | $90,000 |
| IT Operations Manager | $88,000 |
| Service Delivery Manager | $82,000 |
| Continual Improvement Manager | $80,000 |
| IT Project Manager | $92,000 |
