Edoxi’s 16-hour Online ITIL 4 Foundation course helps you master IT service management fundamentals. Our training includes interactive sessions, group discussions, and real-world case studies to ensure practical understanding of the ITIL framework. You will receive hands-on experience to apply the Continual Service Improvement (CSI) model aligned with business strategy.
Our expert-led sessions will help you gain in-depth knowledge of service value systems (SVS), service value chains, and the four dimensions of service management. You will learn to apply ITIL principles to optimize IT service delivery. We help you gain expertise in enhancing customer satisfaction by aligning IT strategies with their business goals.
Our comprehensive training ensures you are well-prepared for the globally recognized ITIL 4 Foundation certification exam. You will receive specialized coaching for the ITIL 4 Foundation certification exam. The essential details of the ITIL 4 Foundation certification exam are given below.
| Exam Criteria | Details |
| Exam Name | ITIL 4 Foundation (ITILFND V4) |
| Duration | 1 hour (15 minutes extra for non-native English speakers) |
| Question Format | 40 Multiple Choice Questions |
| Passing Score | 26 out of 40 (65%) |
| Certification Validity | 3 Years |
| Exam Administration | PeopleCert, Pearson VUE |
| Prerequisites | None |
| Recertification | Upgrade to advanced-level ITIL 4 certifications |
The progression in ITIL certification involves four levels. Each level is designed to enhance your skills and knowledge in IT service management. The certification process starts with the foundation level, and the advanced level ends with Master Certification.
You have the Flexibility to choose from customizable 2-3 day training schedules tailored for corporate teams.
You will learn to streamline processes, improve operational efficiency, and standardize practices across your organization.
You will learn to work with Service Level Agreements (SLAs) for effective service management.
We perform pre-training and post-training assessments to track learning progress.
We have trainer-led discussions on analyzing critical service disruption scenarios and ITIL-based solutions.
You will get access to comprehensive digital materials, including exam vouchers and sample question papers.
IT Support Teams and Freshers aiming to advance into IT management roles.
Existing ITIL Practitioners seeking to update their knowledge in the latest ITIL 4 framework and principles.
IT Leaders and Consultants who want to align IT strategies and improve organizational processes.
Cross-domain Professionals from any field with experience in IT domains like networking, cloud, DevOps, or system administration.
Here are a few projects and case studies that you will be dealing with during our ITIL Foundation course;
You will examine how a prominent car rental company successfully applied ITIL concepts to achieve increased operational efficiency. This comprehensive case study demonstrates the practical implementation of service management principles in a real business environment.
You will engage in detailed discussions about managing critical service disruptions using ITIL best practices and frameworks.
You will engage in You will practice implementing key ITIL processes, including incident management, change management, and problem management, through guided scenarios.
You will engage in You will learn to establish and manage effective service desk operations aligned with ITIL principles and best practices.
ITIL 4 is a sought-after certification that enhances your overall career prospects in IT. Here are a few outcomes that you can expect after completing the ITIL 4 foundation training;
Get expert assistance in getting your ITIL Course customised!
Here’s a four-step guide to becoming a certified ITIL 4 professional.
Join Edoxi’s ITIL 4 Foundation Course
Here’s why you should choose Edoxi for ITIL 4 Foundation Training;
You will master the Service Value System and Chain activities, implementing effective service relationship management and value co-creation principles.
You will learn standardized operational frameworks focused on quality management, risk management, and IT governance standards.
You will implement streamlined processes to achieve lower Turn Around Times (TATs) and minimize operational wastage.
You will master change enablement, deployment management, and organizational change management techniques.
You will gain expertise in monitoring and event management, availability management, and capacity planning.
We have provided ITIL Training to Corporate professionals of leading organizations and businesses.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
Here is the list of other major locations where Edoxi offers ITIL 4 Foundation Course
