| Start Date | Duration | Batch Type | Time | Mode | Register |
|---|---|---|---|---|---|
| 19 Oct 2026 | 14 Hours | Weekday | 09:00 AM - 01:00 PM |
Online Online |
|
| 09 Nov 2026 | 14 Hours | Weekend | 10:00 AM - 02:00 PM |
Classroom Dubai |
|
| 30 Nov 2026 | 14 Hours | Weekday | 09:00 AM - 01:00 PM |
Online Online |
Select your preferred location and schedule — customised training tailored to your goals.
Edoxi's Difficult Conversations and Workplace Conflict Resolution training is designed to develop practical skills for managing sensitive conversations and resolving workplace conflicts before they escalate into larger issues. The programme equips participants with structured communication techniques that reduce defensiveness and encourage constructive dialogue, even in emotionally charged situations.
Through role-play exercises, real workplace scenarios, and guided practice, learners build the confidence to address performance issues, interpersonal disagreements, and team tensions directly and respectfully. The course also covers strategies for staying composed under pressure, actively listening to differing perspectives, and steering conversations toward mutually acceptable outcomes.
Whether you are a manager handling team disputes or an employee navigating a difficult colleague relationship, this training gives you the tools to communicate with confidence and resolve conflict constructively.
Enrol now to master the art of handling difficult conversations with confidence and professionalism.
Practise handling authentic workplace scenarios through guided role-play exercises, allowing you to build confidence in a safe environment before applying these skills in real conversations.
Gain access to structured communication frameworks that you can apply immediately to de-escalate tension and steer conversations toward constructive, respectful outcomes.
Learn from experienced trainers who bring real organisational insight, sharing practical examples of how difficult conversations play out and how to navigate them successfully.
Engage in interactive role-play sessions with peer feedback, helping you refine your tone, body language, and word choice before facing similar conversations at work.
Access this training through classroom, online, or corporate formats, making it easy to develop conflict resolution skills in a way that fits your schedule and team needs.
Managers and supervisors who regularly need to address performance issues or team disputes will benefit from structured techniques that make these conversations more effective and less stressful.
HR professionals who mediate workplace disputes will strengthen their ability to facilitate fair, balanced conversations that lead to resolutions acceptable to all parties involved.
Team leaders responsible for maintaining morale will learn how to address underlying tensions early, preventing minor disagreements from developing into larger team conflicts.
Project managers who coordinate cross-functional teams will gain tools to resolve disagreements between stakeholders while keeping projects on track and relationships intact.
Individual contributors navigating difficult colleague relationships will develop the confidence to raise concerns constructively rather than avoiding necessary conversations altogether.
Build the confidence to navigate sensitive conversations and resolve workplace conflicts constructively and professionally.
Follow these simple steps to earn your Edoxi certification and validate your conflict resolution and communication skills.
Speak to our advisors about certification pathways.
Edoxi combines expert trainers, practical role-play exercises, and flexible learning options to help you master difficult conversations with confidence.
Edoxi is a KHDA-approved training institute, giving you the assurance that your certification meets recognised quality and educational standards trusted across industries.
Learn from trainers with real organisational experience who bring practical, relevant scenarios into every session, making conflict resolution techniques easier to apply.
Choose from classroom, online, or corporate training options, allowing you to build your conflict resolution skills in a format that suits your schedule and team.
Our training emphasises real workplace scenarios and interactive role-play, ensuring you leave with skills you can apply immediately in genuine conversations.
Join a growing community of over 1,100 learners who have completed this course, giving you access to valuable networking and professional development opportunities.
This course is ideal for managers, HR professionals, team leaders, project managers, and individual contributors who want to handle sensitive conversations and workplace conflicts more effectively.
No prior experience is required. The course is designed to build practical communication and conflict resolution skills from the ground up, suitable for professionals at any level.
You will learn active listening, emotional regulation, de-escalation techniques, and the interest-based relational approach to resolving workplace conflict constructively.
Yes, the course is available in classroom, online, and corporate training formats to suit your schedule and learning preference.
Yes, participants who complete the training and pass the practical assessment receive an Edoxi certification recognised by employers.
| Job Role | Average Annual Salary (USD) |
|---|---|
| HR Business Partner | $70,000 |
| Team Manager | $75,000 |
| Employee Relations Officer | $62,000 |
| Organisational Development Specialist | $80,000 |
