| Start Date | Duration | Batch Type | Time | Mode | Register |
|---|---|---|---|---|---|
| 24 Nov 2026 | 3 Weeks | Weekday | 07:00 PM - 09:00 PM |
Online Online |
|
| 05 Dec 2026 | 3 Weeks | Weekend | 10:00 AM - 01:00 PM |
Classroom Dubai, UAE |
|
| 02 Jan 2027 | 3 Weeks | Weekday | 07:00 PM - 09:00 PM |
Online Online |
|
| 23 Jan 2027 | 3 Weeks | Weekend | 10:00 AM - 01:00 PM |
Classroom Dubai, UAE |
Select your preferred location and schedule — customised training tailored to your goals.
Edoxi's Design Thinking for Customer and Employee Experience course introduces professionals to a practical, human-centred approach for solving complex organisational challenges. Learners explore the five stages of design thinking, empathise, define, ideate, prototype, and test, applying each stage to real customer and employee experience scenarios.
The programme covers empathy-building research techniques, problem framing, structured ideation, and rapid prototyping methods that help teams generate and validate solutions quickly. Through practical exercises and real-world case studies, learners gain hands-on experience applying design thinking to improve satisfaction, engagement, and overall experience outcomes.
This course is particularly valuable for professionals responsible for customer experience, employee engagement, product development, or service design, where a structured, empathetic approach to problem-solving delivers measurable value.
Enrol now to strengthen your design thinking and user-centred problem-solving capabilities.
Learn from experienced design thinking facilitators who bring real-world expertise from customer and employee experience projects into every training session for practical relevance.
Work through realistic design thinking scenarios drawn from customer and employee experience challenges, helping you apply methods to genuine organisational situations.
Choose between classroom, online, or corporate training formats that fit your schedule, allowing you to build design thinking skills without disrupting your commitments.
Earn a certificate upon successful completion that demonstrates your proficiency in design thinking methods to current and prospective employers within the industry.
Practise building and testing low-fidelity prototypes through guided exercises, developing the confidence to apply rapid iteration techniques on real projects.
Benefit from focused, interactive sessions with limited class sizes that encourage discussion, personalised feedback, and deeper engagement with design thinking concepts.
Customer experience professionals seeking structured methods to identify pain points and design solutions that genuinely improve customer satisfaction and loyalty.
HR and people professionals wanting to apply design thinking to improve employee engagement, onboarding, and workplace experience initiatives.
Product and service managers who want to apply user-centred design methods to develop offerings that better meet customer and employee needs.
Innovation and strategy teams looking to build creative problem-solving capabilities that drive meaningful organisational and experience improvements.
Team leaders and managers who want to foster a culture of empathy-driven innovation and continuous improvement within their teams.
Consultants and change agents supporting experience transformation initiatives who want practical design thinking tools to apply with clients and teams.
Gain the skills to design user-centred solutions and build a rewarding career in experience and innovation management.
Follow these simple steps to earn your Edoxi certification and advance your career in experience design and innovation.
Speak to our team to learn more about certification and upcoming batches.
Discover why professionals across the UAE trust Edoxi for practical, career-focused design thinking training.
Edoxi is a KHDA-approved training institute, ensuring learners receive recognised, quality-assured training that meets recognised education and professional development standards.
Learn from trainers with hands-on experience facilitating design thinking workshops for customer and employee experience projects, bringing practical insights beyond theory alone.
Our training emphasises real-world case studies and prototyping exercises, ensuring learners can immediately apply design thinking methods within their own organisations.
Choose from classroom, online, or corporate training options designed to fit around your professional and personal schedule and learning preferences.
Thousands of professionals across the UAE have advanced their careers through Edoxi's practical, industry-relevant training programmes and expert guidance.
Benefit from ongoing support and guidance even after course completion, helping you apply design thinking skills confidently in your workplace.
This training teaches professionals how to apply design thinking methods, including empathy research, problem framing, ideation, and prototyping, to develop user-centred solutions for customer and employee experience challenges.
This course is ideal for customer experience professionals, HR and people professionals, product managers, innovation teams, team leaders, and consultants involved in experience improvement initiatives.
No design background is required. The course covers foundational design thinking concepts before progressing to more advanced ideation and prototyping techniques, suitable for all experience levels.
Edoxi offers this course in classroom, online live, and corporate training formats, allowing learners to choose the mode that best fits their schedule and learning preferences.
Yes, learners who successfully complete the course requirements and final assessment receive an Edoxi certificate demonstrating their proficiency in design thinking for customer and employee experience.
| Job Role | Average Annual Salary (USD) |
|---|---|
| Design Thinking Facilitator | $70,000 |
| Customer Experience Manager | $85,000 |
| Employee Experience Specialist | $72,000 |
| Innovation Consultant | $90,000 |
| Service Design Lead | $88,000 |
| Product Manager | $92,000 |
