| Start Date | Duration | Batch Type | Time | Mode | Price | Register |
|---|---|---|---|---|---|---|
| 15-Nov-2026 | 5 DAYS | Corporate Batch | 09:00 AM - 05:00 PM | Online | $4,000 USD | |
| 22-Nov-2026 | 5 DAYS | Corporate Batch | 09:00 AM - 05:00 PM |
Classroom Colombia (Bogotá) |
$5,000 USD |
Select your preferred location and schedule — customised training tailored to your goals.
Edoxi's Crafting Exceptional Customer Experiences - Mastering Service Excellence course is a strategic, practitioner-focused programme designed for customer-facing professionals, CX leaders, and service managers seeking to deliver world-class customer experiences. The training combines strategic CX frameworks with practical service excellence behaviours used by leading global brands across hospitality, retail, banking, healthcare, and government.
Participants gain expertise in CX strategy, customer journey mapping, voice of customer, service standards, behavioural excellence, complaint management, service recovery, digital CX, and continuous improvement. The curriculum integrates global frameworks, including CCXP, SERVQUAL, and NPS, used by world-class organisations and tailored to the UAE, GCC, and global service environments.
Delivered by experienced CX practitioners, the course emphasises real-world case studies, journey mapping workshops, and role-play exercises that prepare learners for senior service excellence roles. Whether you are a frontline manager, contact centre leader, or CX strategist, this programme equips you with the mindset, tools, and behaviours to build memorable customer experiences.
Enrol now to elevate your CX expertise and become a champion of service excellence in your organisation.
Intensive 40-hour training covering CX strategy, journey mapping, service excellence, and continuous improvement essentials thoroughly and practically.
Learn from senior CX professionals with extensive global hospitality, retail, banking, and service leadership experience across diverse customer-facing industries worldwide.
Engage with global brand case studies, service recovery scenarios, and CX transformation cases drawn from world-class hospitality, retail, and service organisations.
Participate in journey mapping workshops, role-play simulations, and complaint handling exercises designed to build practical service excellence behaviours and capabilities.
Receive an Edoxi Certificate of Completion respected by employers across hospitality, retail, banking, healthcare, and service industries worldwide and across the region.
Choose from classroom, online, or corporate formats designed to suit professional schedules, learning styles, and team development needs.
CX managers and specialists designing customer journeys, programmes, and experience improvements across modern organisations seeking to deepen strategic and practical expertise.
Service and operations managers leading frontline teams across hospitality, retail, banking, and healthcare seeking to embed world-class service excellence consistently across operations.
Contact centre, support, and helpdesk leaders responsible for delivering consistent, high-quality service across calls, chat, email, and digital service channels.
Sales and account managers strengthening their customer-centric mindset and service skills to deepen client relationships and drive long-term retention and growth.
Frontline staff and team leaders interacting daily with customers seeking to elevate communication, problem-solving, and service recovery capabilities across diverse industries.
CX, service, and operations consultants advising clients on customer experience transformation and service excellence across multiple sectors and complex global industries.
By completing Edoxi's Crafting Exceptional Customer Experiences - Mastering Service Excellence, you will build the skills to advance your career.
Here's a four-step guide to becoming a certified professional.
Join Edoxi's Crafting Exceptional Customer Experiences - Mastering Service Excellence Course
Edoxi is the top choice for Crafting Exceptional Customer Experiences - Mastering Service Excellence. Here's why:
Learn from senior CX professionals with decades of global hospitality, retail, banking, and service leadership experience across diverse customer-facing industries, sectors, and brands worldwide.
Our programme emphasises real-world journey mapping, role-play, and complaint handling workshops designed for immediate workplace application and meaningful long-term CX career impact.
Earn an Edoxi certificate trusted by employers across the UAE, GCC, and international service markets enhancing professional credibility, career mobility, and long-term recognition.
Choose classroom, online, or corporate training formats designed to accommodate busy schedules, individual learning preferences, and corporate team development requirements effectively.
Access detailed study guides, CX templates, journey maps, and brand case studies that support continued learning long after the course completion ends successfully.
Benefit from career guidance, resume reviews, interview preparation, and networking opportunities to accelerate your customer experience career growth and long-term professional progression.
This course is ideal for CX managers, service and operations leaders, contact centre managers, sales and account managers, frontline staff, and consultants seeking advanced expertise in service excellence.
Participants should have a basic understanding of customer-facing roles or business operations. Prior experience in service, sales, or hospitality is helpful but not mandatory.
The course covers CCXP-aligned concepts, SERVQUAL, journey mapping, NPS, CSAT, CES, service recovery frameworks, and digital CX best practices used by global brands.
Yes, learners receive an Edoxi Certificate of Completion upon successfully finishing the training and assessments. The certificate is recognised by employers across the UAE and internationally.
The course is offered in three flexible modes: instructor-led classroom training at Edoxi centres, live online virtual sessions, and customised corporate training delivered on-site for organisational teams.
| Job Role | Average Annual Salary (USD) |
|---|---|
| Customer Experience Manager | $95,000 |
| Service Excellence Manager | $92,000 |
| Contact Centre Manager | $78,000 |
| Guest Experience Manager | $72,000 |
| Head of Customer Service | $130,000 |
| CX Strategy Consultant | $115,000 |
