Edoxi’s 24-hour online Front Office Executive training builds essential customer-facing and administrative skills required for modern front desk roles. This professional Front Office Executive course develops essential skills in front office operations, guest handling, communication, and administrative skills for hospitality, healthcare, and corporate environments. Learners can gain experience through interactive role-plays, reception simulations, and real-world service scenarios that reflect day-to-day front office responsibilities.
Our curriculum covers reception desk management, check-in and registration procedures, ID verification, payment handling, VIP and group guest protocols, professional telephone and email etiquette, and coordination with internal departments. The training provides hands-on practice in calendar management, meeting coordination, report creation, and Excel-based data entry. Participants engage in case studies, workflow simulations, and service recovery exercises to strengthen problem-solving and guest experience management skills.
This Front Office Executive course is suitable for individuals seeking to build or enhance professional front office and customer-facing skills across diverse industries. Upon completion of the course, learners gain Edoxi’s Front Office Executive certification. This credential validates your confidence to perform front office roles across multiple industries while enhancing employability.
Enrol now to build a strong expertise in front office Management and advance your career in customer-facing administrative roles across the global, growing service sectors.
Practice real front desk scenarios such as guest check-ins and complaint handling under expert guidance, building confidence for workplace situations.
Use ready-to-apply conversation frameworks and step-by-step templates to manage common guest interactions professionally.
Follow easy-to-understand visual workflows for routine front office tasks and effective coordination with internal departments.
Develop polished front desk presence through hands-on training in grooming, communication style, and business etiquette.
Analyse real front office challenges and apply structured problem-solving approaches to deliver effective service solutions.
Resolve customer complaints with confidence and empathy while staying composed and delivering effective, service-focused solutions.
Clinic front desk personnel managing patient reception and appointment systems.
Hotel receptionists seeking to enhance guest service and operational efficiency.
Office administrators responsible for visitor management and company representation.
Retail staff handling customer inquiries and maintaining a professional store image.
Entry-level professionals seeking credentials for customer-facing administrative roles.
Professionals moving into front office positions across multiple industries.
Our online Front Office Executive Course blends expert-led sessions with hands-on projects based on real-world scenarios. Key projects include:
Practice speaking with a smile, delivering professional greetings and maintaining appropriate tone when addressing diverse guests in various scenarios.
Handle multiple visitor check-ins, meeting coordination and telephone management in a simulated corporate environment scenario.
Analyse real guest complaints and develop appropriate response strategies following service recovery principles and escalation protocols.
Develop special handling procedures for VIP arrivals, including pre-arrival preparation, personalised service delivery and interdepartmental coordination.
By completing our Front Office Executive training, you can gain essential front office skills, professional communication expertise, and confidence to manage customer-facing roles across industries. The other key outcomes include:
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Join Edoxi’s Front Office Executive Course
Among the many options available, Edoxi is the top choice. Here’s why Edoxi’s Front Office Executive training is the perfect fit for your needs:
Our instructors bring extensive hospitality, healthcare and corporate reception training experience directly applicable to the global business environment.
Limited class sizes ensure personalised attention with detailed feedback on communication techniques and guest handling procedures.
We offer complementary courses in office administration and customer service excellence, creating comprehensive professional development pathways.
We deliver customised front office training to leading hospitality groups, healthcare institutions and corporate enterprises across the UAE, the UK and African countries
Edoxi operates in London, the UAE, Qatar and Kuwait, enriching our curriculum with international perspectives while maintaining relevance to local markets.
Upon successful completion of the Front Office Executive training, you can gain Edoxi’s Front Office Executive course completion certificate.
Here is the list of other major locations where Edoxi offers Front Office Executive Course
Absolutely. This course is ideal for professionals returning to work after a career break, providing current front office protocols and rebuilding confidence in customer-facing roles.
No high qualifications are required. Basic English communication skills are necessary, as the course focuses on practical front office competencies rather than academic prerequisites.
Absolutely. The course covers specialised hotel front desk operations, including check-in protocols, reservation management, and VIP guest handling procedures.
Yes, we offer customised corporate training that standardises front office protocols across organisations and enhances customer service consistency for business teams.
The Front Office Executive course features role-plays, simulated check-ins, complaint resolution scenarios, calendar setting, reporting exercises and client interaction techniques in realistic front office settings.
Yes, flexible scheduling options are available, including weekday evenings and weekend batches to suit working professionals.
Yes, the skills taught apply across hospitality, healthcare, corporate offices, retail and educational institutions that require professional front office management.
Graduates typically start in receptionist or front desk assistant roles, advancing to guest relations executives and office coordinators, with potential to reach front office management positions.
Front office salaries vary by role and experience, with receptionists earning around $35,000–$47,000 annually and front office managers averaging $80,000+, with senior roles exceeding $100,000.
