Edoxi offers a 16-hour ITIL 4 Foundation course, which is designed to build a strong understanding of IT service management fundamentals for beginners and experienced professionals. Our course introduces the ITIL 4 framework in a structured, practical manner, enabling you to improve service quality, streamline IT processes, and align IT services with business goals. You gain a clear understanding of the Service Value System (SVS), Service Value Chain, and the four dimensions of service management. The ITIL 4-Foundation corporate training is also available, which allows organisations to customise delivery for team-based learning.
The ITIL 4 Foundation training follows an interactive, practice-driven approach with real-world case studies, group discussions, and scenario-based exercises. Through this, you learn core ITIL practices such as incident management, problem management, change enablement, and continual improvement. To learn more about the ITIL 4 Foundation Certification course fee and enrollment details, you can contact the Edoxi team in Riyadh.
To help you clearly understand the certification assessment process, the ITIL 4 Foundation exam details are given below.
ITIL 4 Foundation Exam Details
| Exam Criteria | Details |
| Exam Name | ITIL 4 Foundation (ITILFND V4) |
| Duration | 1 hour (15 minutes extra for non-native English speakers) |
| Question Format | 40 Multiple Choice Questions |
| Passing Score | 26 out of 40 (65%) |
| Certification Validity | 3 Years |
| Exam Administration | PeopleCert, Pearson VUE |
| Prerequisites | None |
| Recertification | Upgrade to advanced-level ITIL 4 certifications |
By completing Edoxi’s ITIL 4 Foundation course in Riyadh, you gain the knowledge and confidence required to attempt the globally recognised ITIL 4 Foundation certification exam. The course is delivered by experienced trainers who share real-world insights. ITIL 4 Foundation also serves as the entry point to advanced ITIL certifications, enabling structured career progression in IT service management.
You can choose from our customisable 2-3 day training schedules tailored for corporate teams.
Learn to streamline processes, improve operational efficiency, and standardise practices across your organisation.
Learn to work with Service Level Agreements (SLAs) for effective service management.
Get benefit from our pre- and post-assessment evaluations to track learning progress.
Participate in our trainer-led discussions that analyse critical service disruption scenarios and ITIL-based solutions.
You can access our comprehensive digital materials, including exam vouchers and sample question papers.
Desk technicians, service desk analysts, network engineers, and IT support specialists looking to enhance their service management capabilities.
Professionals aiming to advance into IT management roles, offering crucial knowledge of process standardisation and operational efficiency.
ITIL qualification holders seeking to update their knowledge with the latest ITIL 4 framework and principles.
Senior professionals who want to align IT strategies with business objectives and improve organisational processes.
Individuals new to IT Service Management, providing a comprehensive introduction to ITSM fundamentals and best practices.
Professionals from any field, particularly with experience in IT domains like networking, cloud, DevOps or system administration.
Edoxi’s ITIL 4 Foundation certification course enables you to engage in practical case studies and interactive exercises. These include
Examine how a prominent car rental company successfully applied ITIL concepts to achieve increased operational efficiency. This demonstrates the practical implementation of service management principles in a real business environment.
Engage in detailed discussions about managing critical service disruptions using ITIL best practices and frameworks.
Practice implementing key ITIL processes, including incident management, change management, and problem management, through guided scenarios.
Learn to establish and manage effective service desk operations aligned with ITIL principles and best practices.
Edoxi’s ITIL 4 Foundation training in Riyadh opens career opportunities in IT service and equips you with the practical skills needed for effective IT service delivery. These include
Get expert assistance in getting you ITIL Foundation Course customised!
Here’s a four-step guide to becoming a certified ITIL 4 Foundation professional.
Join Edoxi’s ITIL Foundation Course
Edoxi, a leading IT service management training provider in Riyadh, offers a practical learning experience designed to develop proficient ITIL professionals. Here’s why you should choose Edoxi:
Master the Service Value System and Service Value Chain activities, implementing effective service relationship management and value co-creation principles.
Learn standardised operational frameworks focused on quality management, risk management, and IT governance standards.
Implement streamlined processes to achieve lower Turn Around Times (TATs) and minimise operational wastage.
Master change enablement, deployment management, and organisational change management techniques.
Gain expertise in monitoring and event management, availability management, and capacity planning.
Apply concepts through our real-world scenarios, exercises, and case studies to gain confidence in delivering measurable IT service value.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
Here is the list of other major locations where Edoxi offers ITIL Foundation Course
