Edoxi’s 16-hour ITIL Foundation training in Qatar equips you with the essential best practices for managing IT services effectively. This training can enhance your career prospects by demonstrating your dedication to quality and efficiency in IT operations. It also fosters better communication with your colleagues through a shared vocabulary. Furthermore, it may open doors to more advanced positions in IT service management.
Our ITIL 4 Foundation course in Qatar is perfect for anyone looking to master the basics of IT service management. It is designed for all skill levels, from newcomers to seasoned professionals seeking to elevate service quality and optimize processes. You will gain a comprehensive understanding of the ITIL framework, including the service value system (SVS), service value chain, and the four dimensions of service management.
This 16-hour course delves into key ITIL practices such as incident management, problem management, change enablement, and continual improvement. Engaging sessions, group discussions, and real-world case studies facilitate practical learning. During the course, you will learn how to implement ITIL principles to enhance IT service delivery, boost customer satisfaction, and align IT strategies with business objectives.
By the end of the course, you are ready to take the globally recognized ITIL 4 Foundation certification exam. The course is conducted by experienced trainers who provide valuable insights and best practices from the field.
We recommend you schedule the exam within 1 week of completing the ITIL Foundation training.
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Exam Criteria |
Details |
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Exam Name |
ITIL 4 Foundation (ITILFND V4) |
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Duration |
1 hour (15 minutes extra for non-native English speakers) |
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Question Format |
40 Multiple Choice Questions |
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Passing Score |
26 out of 40 (65%) |
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Certification Validity |
3 Years |
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Exam Administration |
PeopleCert, Pearson VUE |
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Prerequisites |
None |
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Recertification |
Upgrade to advanced level ITIL 4 certifications |
We offer customizable training schedules ranging from 2 to 3 days, designed specifically for corporate teams in Qatar. Tailor your learning experience to fit your organization’s needs.
Gain insights on how to streamline processes, enhance operational efficiency, and standardize practices throughout your organization.
Develop your skills in working with Service Level Agreements (SLAs) to ensure effective service management.
Take advantage of pre- and post-assessment evaluations that help you track your learning progress and ensure a solid understanding of the material.
Engage in trainer-led discussions that analyze critical service disruption scenarios, enabling you to explore ITIL-based solutions collaboratively.
Receive access to a wide range of digital materials, including exam vouchers and sample question papers, to support your learning journey.
Those responsible for maintaining and supporting IT services who want to enhance their knowledge of best practices.
Individuals aiming to develop leadership skills and understand service management at a strategic level.
IT professionals already familiar with ITIL practices seeking to deepen their understanding of ITIL 4.
Senior professionals guiding IT strategies or providing expert advice on IT service management.
New entrants to the IT industry looking to build a strong foundation in IT service management principles.
Experts from other business areas seeking to understand and integrate ITIL practices into their work.
Our ITIL 4 Foundation course is designed to prioritize practical learning through engaging, scenario-based group discussions. Our trainers introduce real-world service disruption scenarios that typically occur during peak business hours, enabling participants to collaboratively analyze these situations and devise ITIL-based solutions.
Dive into the success story of a leading car rental company that effectively implemented ITIL concepts to enhance operational efficiency. This case study provides a thorough look at how service management principles can be applied in a real business context, offering valuable insights for attendees.
Participate in in-depth discussions focused on managing critical service disruptions using ITIL best practices and frameworks. This exercise encourages participants to explore various strategies and solutions collaboratively.
Get hands-on experience with key ITIL processes such as incident management, change management, and problem management. Guided scenarios will help you practice these essential processes in a supportive environment.
Learn how to establish and manage effective service desk operations in alignment with ITIL principles and best practices. This session will equip you with the necessary skills to enhance service delivery and support within your organization.
The ITIL 4 Foundation Certification offers a comprehensive introduction to the ITIL framework, which focuses on best practices in IT service management (ITSM). Here are the key outcomes and career opportunities after obtaining ITIL 4 Foundation certification in Qatar:
Get expert assistance in getting your ITIL Course customised!
Here’s a four-step guide to becoming a certified ITIL 4 Foundation professional.
Join Edoxi’s ITIL 4 Foundation Course
Here’s why Edoxi stands out for ITIL 4 Foundation Training in Qatar:
You can gain a comprehensive understanding of the Service Value System and its components. You can also learn how to implement effective service relationship management and principles of value co-creation.
You can explore standardized operational frameworks that emphasize quality management, risk management, and IT governance standards, ensuring your skills are aligned with industry best practices.
You can learn to streamline processes that reduce Turn Around Times (TATs) and minimize operational waste, enhancing overall efficiency in IT service management.
You can develop mastery in change enablement, deployment management, and organizational change management techniques, equipping you to handle transitions smoothly.
You can acquire essential skills in monitoring and event management, availability management, and capacity planning to ensure optimal service performance.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
Here is the list of other major locations where Edoxi offers ITIL 4 Foundation Course
