Edoxi’s 16-hour Online ITIL 4 Foundation Course in Sydney is designed to help you master the core principles of IT Service Management (ITSM) through the globally recognised ITIL 4 framework. This comprehensive training introduces you to key ITIL concepts, including the Service Value System (SVS), service value chain, and the four dimensions of service management. With flexible online sessions, you can easily balance your learning with professional and personal commitments.
Through Edoxi’s ITIL 4 Foundation training in Sydney, you gain practical knowledge of essential ITIL practices such as incident management, change enablement, problem management, and continual improvement. You learn to apply ITIL methodologies to optimise IT services, improve business-IT alignment, and enhance service quality within your organisation. The course uses interactive sessions, case studies, and real-world examples to ensure a practical, hands-on learning experience.
Completing this ITIL 4 Foundation certification course online gives you a strong professional advantage in Sydney’s growing IT industry. You gain the expertise to integrate ITIL practices with Agile, DevOps, and Lean methodologies – skills that are highly valued by employers. This globally recognised certification strengthens your CV, boosts your earning potential, and opens doors to roles such as IT Service Manager, Service Delivery Manager, and Change Manager.
Delivered by certified trainers with real-world industry experience, the course provides you with all the tools and insights to confidently prepare for the ITIL 4 Foundation certification exam. Below are the exam details for your reference:
ITIL 4 Foundation Exam Details
| Exam Criteria | Details |
| Exam Name | ITIL 4 Foundation (ITILFND V4) |
| Duration | 1 hour (15 minutes extra for non-native English speakers) |
| Question Format | 40 Multiple Choice Questions |
| Passing Score | 26 out of 40 (65%) |
| Certification Validity | 3 Years |
| Exam Administration | PeopleCert, Pearson VUE |
| Prerequisites | None |
| Recertification | Upgrade to advanced level ITIL 4 certifications |
You may choose from our tailored 2–3 day schedules designed to suit your team’s learning goals and business needs.
You can learn to streamline IT processes, improve operational efficiency, and standardise service management across your organisation.
You can learn to work with Service Level Agreements (SLAs) to ensure consistent and effective IT service delivery.
You benefit from our pre- and post-course assessments that help you measure your learning progress and skill improvement.
You can take part in our expert trainer-led discussions to analyse real-world service disruption scenarios and apply ITIL-based solutions.
You may gain access to digital learning materials, including authorised exam vouchers and sample question papers for effective preparation.
If you are a help desk technician, service desk analyst, network engineer, or IT support specialist, you can learn to enhance your service management skills and improve IT operations.
If you are aiming to move into IT management roles, you gain crucial knowledge of process standardisation, operational efficiency, and IT service leadership.
If you are an ITIL qualification holder, you can update your knowledge with the latest ITIL 4 framework, principles, and best practices.
If you are a senior IT professional or consultant, you can learn to align IT strategies with business objectives and optimise organisational processes.
If you are new to IT Service Management, you gain a clear and comprehensive introduction to ITSM fundamentals and practical best practices.
If you are from any IT-related field, including networking, cloud, DevOps, or system administration, you can learn to apply ITIL principles to enhance service delivery and efficiency.
During our 16 hour Online ITIL 4 Foundation Course in Sydney, you can get hands-on experience with ITIL 4 through practical exercises and real-world case studies. You gain skills to apply ITIL principles effectively and handle real IT service scenarios confidently. Here are our major case studies and practical activities you come across.
You explore critical service disruption scenarios and learn to develop practical ITIL-based solutions collaboratively.
You practice applying key ITIL processes such as incident management, change management, and problem management through guided exercises.
You learn to set up and manage efficient service desk operations that align with ITIL principles and industry best practices.
You participate in trainer-led discussions to examine real IT challenges, share insights, and enhance problem-solving skills.
You work on practical scenarios that help you make informed decisions and improve service management outcomes.
You analyse how a leading car rental company implemented ITIL practices to improve operational efficiency and service delivery.
Completing the ITIL 4 Foundation course gives you practical skills to improve IT service management and make a tangible impact in your organisation. You gain globally recognised certification that boosts your career prospects in Australia’s competitive IT market.
Get expert assistance in getting you ITIL Foundation Course customised!
Here’s a four-step guide to becoming a certified ITIL 4 Foundation professional.
Join Edoxi’s ITIL Foundation Course
Choosing Edoxi for ITIL 4 Foundation Training helps you gain practical skills and globally recognised certification through our ITIL 4 Foundation course in Sydney. You learn to apply ITIL principles effectively in real-world scenarios, boosting your career in Australia’s competitive IT market. Here are major reasons to choose us:
You learn to master the Service Value System and value chain activities, applying effective service relationship management and co-creation principles in your organisation.
You learn standardised frameworks for IT governance, risk management, and quality assurance, ensuring your IT services meet industry standards.
You learn to streamline processes, reduce turnaround times, and minimise operational waste, improving efficiency across IT operations.
You learn to handle change enablement, deployment management, and organisational change effectively, enhancing service reliability.
You gain skills in monitoring, event management, availability management, and capacity planning to maintain high-quality IT services.
You benefit from small batch sizes, interactive exercises, and localised examples relevant to Sydney and Australian organisations.
You learn through 16 hours of instructor-led virtual training, allowing you to balance your professional commitments while gaining the certification.
You gain access to authorised study materials, mock tests, and practice questions to confidently prepare for your ITIL 4 Foundation certification exam.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
Here is the list of other major locations where Edoxi offers ITIL Foundation Course
If you are a professional interested in IT service management, you can join the course regardless of your IT background. Basic IT knowledge helps but is not mandatory, as we build your understanding from the ground up.
You gain practical skills to implement IT service management best practices, improve process efficiency, and standardise operations. This globally recognised ITIL 4 Foundation certification enhances your professional credibility and opens high-demand IT roles in Australia.
The ITIL 4 Foundation certification is valid for three years. You can continue your professional development by progressing to advanced ITIL 4 certifications after that.
