Edoxi's 16-hour ITIL 4 Foundation course in London provides a practical introduction to modern IT service management and the ITIL framework. Designed for beginners and experienced IT professionals, our training helps you understand service management principles, improve service delivery and align IT services with business objectives. Here is how you can progress from your current role after ITIL 4 Foundation Training.
The course covers the ITIL Service Value System, Service Value Chain, four dimensions of service management, continual service improvement and essential ITIL practices. Interactive discussions, real-world case studies and scenario-based exercises help you connect ITIL concepts with workplace situations and build practical ITSM knowledge.
Our structured training also supports preparation for the ITIL 4 Foundation certification exam. With classroom and online options, the course fits around professional commitments while providing access to experienced trainers and focused exam guidance. It is a practical choice for IT support professionals, service desk analysts and aspiring IT managers in London.
Refer to the table below for exam details:
ITIL 4 Foundation Exam Details
| Exam Criteria | Details |
| Exam Name |
ITIL 4 Foundation (ITILFND V4)
|
| Duration |
1 hour (15 minutes extra for non-native English speakers)
|
| Question Format |
40 Multiple Choice Questions
|
| Passing Score |
26 out of 40 (65%)
|
| Certification Validity | 3 Years |
| Exam Administration |
PeopleCert, Pearson VUE
|
| Prerequisites | None |
| Recertification |
Upgrade to advanced-level ITIL 4 certifications
|
Our 2–3 day format suits London-based teams and can be tailored to your organisation’s needs.
Learn practical ways to streamline IT processes, improve efficiency and support consistent service delivery.
Build confidence in using Service Level Agreements (SLAs) to set clear service expectations and improve IT service performance.
Pre- and post-training assessments help you measure your knowledge and track your learning progress.
Work through realistic service disruption scenarios and explore ITIL-based solutions with trainer guidance.
Access our digital learning materials, sample questions and exam-focused resources to support your ITIL 4 Foundation preparation.
Help desk technicians, service desk analysts, network engineers, and IT support specialists.
IT professionals preparing to move into IT management or service management roles.
Professionals with previous ITIL qualifications or experience seeking ITIL 4 Foundation training.
IT managers, service managers, IT consultants, and technology leaders.
Graduates, entry-level IT professionals, and individuals starting a career in IT Service Management.
Professionals working in networking, cloud computing, DevOps, system administration, and related IT domains.
Our ITIL® 4 Foundation course in London includes practical activities based on real workplace service management scenarios. The following sessions help you apply ITIL principles to common IT service challenges.
Review IT service disruptions and identify appropriate ITIL-based responses.
Practise applying incident, change, and problem management processes.
Work through service desk scenarios involving requests, incidents, and user communication.
Discuss practical IT service management challenges with trainers and fellow London learners.
Apply ITIL principles to realistic service management situations and make informed decisions.
Analyse IT service practices in a UK business context using the Axle Car Hire scenario.
Here are the key course outcomes and career opportunities after the ITIL® 4 Foundation course in London, with skills relevant to the UK’s IT service management and digital business environment.
Get expert assistance in getting your ITIL Course customised!
Here’s a four-step guide to becoming a certified ITIL Foundation professional
Join Edoxi’s ITIL 4 Foundation Course
Here are the key reasons to choose Edoxi for ITIL® 4 Foundation Training in London, with practical learning and career-focused support for your ITSM journey in the UK.
We connect ITIL® 4 concepts with service management practices relevant to your London and UK workplace.
Our training helps you understand the Service Value System, Service Value Chain, and value co-creation through practical scenarios.
We cover quality management, risk management, governance, and structured ITSM practices relevant to UK organisations.
You explore practical ITIL® 4 approaches for improving service processes, reducing turnaround times, and minimising operational waste.
Our course covers change enablement, deployment management, and organisational change management practices.
You develop knowledge of monitoring and event management, availability management, and capacity planning.
We provide structured guidance and learning resources to help you prepare confidently for the ITIL® 4 Foundation certification exam.
Our mentors are leaders and experts in their fields. They can challenge and guide you on your road to success!
Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.
As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.
Here is the list of other major locations where Edoxi offers ITIL 4 Foundation Course
