Jon Baleva Feb 22, 2024
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What is ITIL? An introduction to ITIL

 ITIL or Information Technology Infrastructure Library is a framework designed to standardise the overall lifecycle of IT services within a business. This includes selection, planning, delivery, maintenance in the information technology in a company. 

The ITIL Library has volumes describing a framework of best practices for delivering IT services. ITIL currently comprises five books. It covers various processes and stages of the IT service lifecycle and has gone through several revisions in its history.

Why do organisations implement ITIL? ITIL has a systematic approach to IT service management. It helps businesses manage risk, strengthen customer relations and build a stable IT environment. In this blog, you will read the significance of ITIL, various ITIL and ITIL exam certifications. 

Significance of ITIL for Organisations

ITIL guidance supports organizations by accurately aligning them to the business strategy and customer needs. The ITIL framework offers tools that power collaboration within IT teams to deliver value across a business. Listed below are the significant benefits of ITIL :

  • Increased efficiency and success 
  • Utilize ITSM products that have ITIL aligned functionalities
  • Improved customer satisfaction 

Increased efficiency and success 

Having an ITIL certified workforce in an organisation will help achieve enhanced efficiency and effectiveness. This framework will boost organizational performance by fostering growth through a new world of digital transformation. ITIL plays a significant role in expanding service operations to a whole new level.

Utilize ITSM products that have ITIL aligned functionalities

There are several ITSM software platforms in the market today. However, the most efficient ITSM software operates with the ITIL framework. With ITIL and ITSM (IT Service Management) knowledge, an organization can cut down IT expenses; utilizing ITIL functionalities will minimize risk and help gain a competitive corporate edge. Ultimately, an organisation can enhance service quality and customer satisfaction with ITIL.

Improved customer satisfaction 

With ITIL, your organization can provide customers with a great experience with your brand. There is also a direct correlation between customer satisfaction and ITIL implementation. As the ITIL framework becomes increasingly adopted in your organization, both customer satisfaction will be enhanced. 

Apart from the benefits of ITIL certification mentioned above, other significant advantages such as ITIL boosts ROI of IT assets, and ITIL can resolve issues by addressing the root cause of an organisation. For individuals with ITIL certification, level up your skills as an IT professional and increase chances of employment in prominent companies. 

ITIL Certifications

There are several certifications of ITIL that you can pursue according to your level of expertise. They are:

If you are an IT professional who wishes to adopt ITIL to make service improvements in the Organisation, achieving an ITIL certification can be your milestone. An ITIL certification course will help you gain in-depth knowledge in the ITIL framework to manage your work better. You will also develop your management skills and understand the common terminologies used in business across the industries with this certification. In addition, you can build industry-relevant skills and competencies with ITIL certification.

Versions and Process of ITIL 

The first version of ITIL was released during the 1980s. ITIL V2 was released during the 2000s. 2007 had the ITIL Version 3 and then a revision of ITIL version 3 in 2011. Finally, in 2011 came the ITIL Version 4, which is currently prominent. 

The ITIL processes around the five service lifecycle stages such as 

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement 

ITIL guidance supports organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a transparent capability model, aligning them to the business strategy and customer needs. ITIL is the global standard in IT best practice and is used globally by millions of practitioners. It is relied upon by 90% of the FTSE 500 to run their IT operations.

ITIL has recently evolved from ITIL v3 to ITIL 4. The 34 ITIL 4 practices are grouped into three categories in ITIL V4. They are: 

  • General management practices
  • Service management practices
  • Technical management practices

 ITIL 4 provides various types of guidance for each practice, such as key terms and concepts, success factors, key activities, information objects, etc.

Let’s Wrap Up 

There are more benefits and advantages for organisations and individuals with an ITIL certification. ITIL plays a vital role in business, and your ITIL certification will enhance your professional career. If you're still not implementing ITIL, it’s time to adopt ITIL at the earliest!


Jon Baleva is an IT professional with 20 years of experience in programming and networking. He is an expert in Python & IT Security domains as well as in Operating Systems (OS). He has trained professionals and students in IT Programming courses, Microsoft Azure, Linux   & MAC OS. He is also a writer who writes on tech-related topics for various tech magazines in Philippine. He is now an IT Trainer with Edoxi Training Institute, Dubai.