# ITIL 4 Foundation

> Join Edoxi's 16-hour Online ITIL 4 Foundation Course in Sydney to master ITSM, boost your career, and earn a globally recognised certification. Enrol now!

## Course Details
- Rating: 4.9/5 (100 reviews)
- Location: Sydney, Australia
- Category: Programs
- Sub-Category: Computer Courses

## Course Introduction
Edoxi’s 16-hour Online ITIL 4 Foundation Course in Sydney, Australia helps you master IT service management principles and prepare for the globally recognised ITIL certification. Learn to streamline IT processes, improve service quality, and align technology with business goals. Gain career-ready skills with flexible online learning tailored for Sydney professionals. Join now to advance your IT career!

## Key Features of Edoxi's ITIL 4 Foundation Training

**Flexible Corporate Training Duration**
You may choose from our tailored 2–3 day schedules designed to suit your team’s learning goals and business needs.

**Enterprise-Scale Implementation**
You can learn to streamline IT processes, improve operational efficiency, and standardise service management across your organisation.

**SLA Implementation**
You can learn to work with Service Level Agreements (SLAs) to ensure consistent and effective IT service delivery.

**Assessment Structure**
You benefit from our pre- and post-course assessments that help you measure your learning progress and skill improvement.

**Scenario-Based Group Discussions**
You can take part in our expert trainer-led discussions to analyse real-world service disruption scenarios and apply ITIL-based solutions.

**Digital Study Resources**
You may gain access to digital learning materials, including authorised exam vouchers and sample question papers for effective preparation.

## ITIL V4 Foundation Course Modules

### Module 1: Course Introduction

**Chapter 1.1: Introduction to IT Service Management in the Modern World**
- Lesson 1.1.1: Overview of IT Service Management
- Lesson 1.1.2: Evolution of IT Service Management Practices
- Lesson 1.1.3: Importance in the Modern Business Context

**Chapter 1.2: Introduction to ITIL 4**
- Lesson 1.2.1: What is ITIL 4?
- Lesson 1.2.2: Key Features and Updates in ITIL 4
- Lesson 1.2.3: Why ITIL 4 is Essential for Organisations

**Chapter 1.3: Structure and Benefits of ITIL 4**
- Lesson 1.3.1: Components of ITIL 4
- Lesson 1.3.2: Advantages of Implementing ITIL 4 in Organisations

### Module 2: Service Management: Key Concepts

**Chapter 2.1: Key Terms Covered in the Module**
- Lesson 2.1.1: Definitions of Key ITIL Terminology
- Lesson 2.1.2: Importance of Common Vocabulary in ITIL

**Chapter 2.2: Service Management**
- Lesson 2.2.1: What is Service Management?
- Lesson 2.2.2: Core Elements and Goals of Service Management

**Chapter 2.3: Value and Value Co-Creation**
- Lesson 2.3.1: The Concept of Value in ITIL
- Lesson 2.3.2: Co-Creation of Value with Stakeholders

**Chapter 2.4: Value: Services, Products, and Resources**
- Lesson 2.4.1: Differentiating Services, Products, and Resources
- Lesson 2.4.2: Role of Resources in Delivering Value

**Chapter 2.5: Service Relationships**
- Lesson 2.5.1: Types of Service Relationships
- Lesson 2.5.2: Managing Service Provider and Consumer Interactions

**Chapter 2.6: Value: Outcomes, Costs, and Risks**
- Lesson 2.6.1: Understanding Outcomes in Value Creation
- Lesson 2.6.2: Balancing Costs and Risks in Service Management

### Module 3: The Guiding Principles

**Chapter 3.1: Focus on Value**
- Lesson 3.1.1: Defining the Principle
- Lesson 3.1.2: Applying Focus on Value in Practice

**Chapter 3.2: Start Where You Are**
- Lesson 3.2.1: Importance of Assessing the Current State
- Lesson 3.2.2: Strategies to Build on Existing Resources

**Chapter 3.3: Progress Iteratively With Feedback**
- Lesson 3.3.1: Benefits of Incremental Progress
- Lesson 3.3.2: Incorporating Feedback for Continuous Improvement

**Chapter 3.4: Collaborate and Promote Visibility**
- Lesson 3.4.1: Importance of Collaboration in Service Management
- Lesson 3.4.2: Techniques to Enhance Visibility Across Teams

**Chapter 3.5: Think and Work Holistically**
- Lesson 3.5.1: Adopting a Comprehensive Approach
- Lesson 3.5.2: Integrating Holistic Thinking into Processes

**Chapter 3.6: Keep it Simple and Practical**
- Lesson 3.6.1: Avoiding Overcomplication
- Lesson 3.6.2: Simplifying Processes for Efficiency

**Chapter 3.7: Optimise and Automate**
- Lesson 3.7.1: Principles of Optimisation
- Lesson 3.7.2: Leveraging Automation to Enhance Efficiency

### Module 4: The Four Dimensions of Service Management

**Chapter 4.1: Organisations and People**
- Lesson 4.1.1: Roles and Responsibilities in Service Management
- Lesson 4.1.2: Importance of Organisational Culture

**Chapter 4.2: Information and Technology**
- Lesson 4.2.1: Role of Technology in ITIL 4
- Lesson 4.2.2: Managing Information to Support Services

**Chapter 4.3: Partners and Suppliers**
- Lesson 4.3.1: Collaborating with Partners
- Lesson 4.3.2: Supplier Management Best Practices

**Chapter 4.4: Value Streams and Processes**
- Lesson 4.4.1: Understanding Value Streams
- Lesson 4.4.2: Designing Effective Processes

**Chapter 4.5: External Factors and the PESTLE Model**
- Lesson 4.5.1: Overview of the PESTLE Model
- Lesson 4.5.2: Assessing External Influences on Service Management

### Module 5: The ITIL Service Value System

**Chapter 5.1: Service Value System and Service Value Chain**
- Lesson 5.1.1: Key Components of the Service Value System
- Lesson 5.1.2: Understanding the Service Value Chain

**Chapter 5.2: Overview of Service Value System**
- Lesson 5.2.1: Structure and Objectives
- Lesson 5.2.2: Integration with ITIL Practices

**Chapter 5.3: Overview of the Service Value Chain**
- Lesson 5.3.1: Core Activities of the Service Value Chain
- Lesson 5.3.2: Delivering Value Through the Value Chain

### Module 6: Continual Improvement

**Chapter 6.1: Introduction to Continual Improvement**
- Lesson 6.1.1: Importance of Continual Improvement
- Lesson 6.1.2: Aligning Improvement Efforts with Business Goals

**Chapter 6.2: The Continual Improvement Model**
- Lesson 6.2.1: Steps of the Model
- Lesson 6.2.2: Practical Applications of the Model

**Chapter 6.3: Relationship Between Continual Improvement and Guiding Principles**
- Lesson 6.3.1: Synergy Between Guiding Principles and Improvement
- Lesson 6.3.2: Case Studies of Continual Improvement

### Module 7: The ITIL Practices

**Chapter 7.1: The Continual Improvement Practice**
- Lesson 7.1.1: Objectives and Key Activities
- Lesson 7.1.2: Tools and Techniques for Improvement

**Chapter 7.2: The Change Control Practice**
- Lesson 7.2.1: Purpose and Scope
- Lesson 7.2.2: Managing Changes Effectively

**Chapter 7.3: The Incident Management Practice**
- Lesson 7.3.1: Objectives of Incident Management
- Lesson 7.3.2: Steps to Resolve Incidents

**Chapter 7.4: The Problem Management Practice**
- Lesson 7.4.1: Identifying and Analysing Problems
- Lesson 7.4.2: Developing Solutions to Prevent Recurrence

**Chapter 7.5: The Service Request Management Practice**
- Lesson 7.5.1: Managing Service Requests
- Lesson 7.5.2: Enhancing User Experience Through Effective Practices

**Chapter 7.6: The Service Desk Practice**
- Lesson 7.6.1: Role of the Service Desk in ITIL
- Lesson 7.6.2: Providing Efficient User Support

**Chapter 7.7: The Service Level Management Practice**
- Lesson 7.7.1: Setting and Monitoring Service Levels
- Lesson 7.7.2: Aligning SLAs with Business Objectives

**Chapter 7.8: Purpose of ITIL Practices**
- Lesson 7.8.1: Ensuring Consistency and Value Delivery
- Lesson 7.8.2: Integrating Practices into the Service Value System

## ITIL 4 Foundation Training Options

**Live Online Training**
- 16 hours of Instructor-led Virtual Training
- Learn from any location
- Same structured curriculum as classroom
- Flexible scheduling for working professionals
- Access to digital study resources for exam preparation

**Corporate Training**
- 2–3 Day Intensive Training
- Focus on operational efficiency
- Customised for your organisation’s needs
- Emphasis on process standardisation
- Pre- and post-assessments included
- Food and refreshments provided
- Flexible venue arrangements

## Why Choose Edoxi for ITIL 4 Foundation Training in Sydney?
Choosing Edoxi for ITIL 4 Foundation Training helps you gain practical skills and globally recognised certification through our ITIL 4 Foundation course in Sydney. You learn to apply ITIL principles effectively in real-world scenarios, boosting your career in Australia’s competitive IT market. Here are major reasons to choose us:


**Service Value Excellence**
You learn to master the Service Value System and value chain activities, applying effective service relationship management and co-creation principles in your organisation.

**Governance & Quality Framework**
You learn standardised frameworks for IT governance, risk management, and quality assurance, ensuring your IT services meet industry standards.

**Process Optimisation Methods**
You learn to streamline processes, reduce turnaround times, and minimise operational waste, improving efficiency across IT operations.

**Change Management Expertise**
You learn to handle change enablement, deployment management, and organisational change effectively, enhancing service reliability.

**Service Monitoring Solutions**
You gain skills in monitoring, event management, availability management, and capacity planning to maintain high-quality IT services.

**Personalised Learning Experience**
You benefit from small batch sizes, interactive exercises, and localised examples relevant to Sydney and Australian organisations.

**Flexible Online Delivery**
You learn through 16 hours of instructor-led virtual training, allowing you to balance your professional commitments while gaining the certification.

**Exam-Focused Preparation**
You gain access to authorised study materials, mock tests, and practice questions to confidently prepare for your ITIL 4 Foundation certification exam.

## Frequently Asked Questions

**Q: What are the prerequisites to join the ITIL 4 Foundation course in Sydney?**
A: If you are a professional interested in IT service management, you can join the course regardless of your IT background. Basic IT knowledge helps but is not mandatory, as we build your understanding from the ground up.

**Q: What are the average salaries for ITIL 4 Foundation certified professionals in Sydney?**
A:  If you earn your ITIL 4 Foundation certification, entry-level roles start from AUD 4,500–8,000 per month. Mid-level positions range from AUD 8,000–14,000, and senior roles can reach AUD 15,000–25,000, depending on your experience and organisation.

**Q: What are the key benefits of ITIL 4 Foundation certification?**
A: You gain the ability to implement structured IT service management, improve efficiency, standardise processes, and align IT with business objectives, giving you a competitive edge in Sydney’s IT job market.

**Q: How does Edoxi’s ITIL 4 Foundation training in Sydney benefit my career?**
A: You gain practical skills to implement IT service management best practices, improve process efficiency, and standardise operations. This globally recognised ITIL 4 Foundation certification enhances your professional credibility and opens high-demand IT roles in Australia.

**Q: What is the validity period of the ITIL 4 Foundation certification?**
A: The ITIL 4 Foundation certification is valid for three years. You can continue your professional development by progressing to advanced ITIL 4 certifications after that.

## Course Overview
- Delivery Modes: Online
- Course Duration: 16 Hours
- Corporate Days: 3 Days
- Learners Enrolled: 50+
- Modules: 7

## What Do You Learn from Edoxi's ITIL 4 Foundation Training

**ITIL Framework and Service Management Principles**
You learn to understand the ITIL framework and apply core IT service management principles effectively.

**Service Value System (SVS) and Service Value Chain**
You learn to explore the ITIL SVS components and the six key activities of the service value chain for efficient service delivery.

**Four Dimensions of Service Management**
You learn to master the four dimensions of service management and apply them to achieve balanced IT operations.

**Continual Service Improvement (CSI)**
You learn to use the ITIL continual improvement model to manage ongoing improvements aligned with business goals.

**Key ITIL Practices and Processes**
You learn to apply essential ITIL practices and processes that enhance IT service efficiency and quality.

**Preparing for the ITIL 4 Foundation Exam**
You learn to build strong exam readiness and gain the confidence to earn your ITIL 4 Foundation certification.

## Who Can Join Our Online ITIL 4 Foundation Course in Sydney, Australia?

**IT Support Teams**
If you are a help desk technician, service desk analyst, network engineer, or IT support specialist, you can learn to enhance your service management skills and improve IT operations.

**Aspiring IT Managers**
If you are aiming to move into IT management roles, you gain crucial knowledge of process standardisation, operational efficiency, and IT service leadership.

**Existing ITIL Practitioners**
If you are an ITIL qualification holder, you can update your knowledge with the latest ITIL 4 framework, principles, and best practices.

**IT Leaders and Consultants**
If you are a senior IT professional or consultant, you can learn to align IT strategies with business objectives and optimise organisational processes.

**Fresh IT Professionals**
If you are new to IT Service Management, you gain a clear and comprehensive introduction to ITSM fundamentals and practical best practices.

**Cross-Domain Professionals**
If you are from any IT-related field, including networking, cloud, DevOps, or system administration, you can learn to apply ITIL principles to enhance service delivery and efficiency.

## Hands-On Lab Activities

**Axle Car Hire **
You analyse how a leading car rental company implemented ITIL practices to improve operational efficiency and service delivery.

**Service Disruption Analysis**
You explore critical service disruption scenarios and learn to develop practical ITIL-based solutions collaboratively.

**Process Implementation Exercise**
You practice applying key ITIL processes such as incident management, change management, and problem management through guided exercises.

**Service Desk Operations**
You learn to set up and manage efficient service desk operations that align with ITIL principles and industry best practices.

**Interactive Group Discussions**
You participate in trainer-led discussions to examine real IT challenges, share insights, and enhance problem-solving skills.

**Scenario-Based Decision Making**
You work on practical scenarios that help you make informed decisions and improve service management outcomes.

## Career Opportunities After the Online ITIL 4 Foundation Certification in Sydney, Australia
IT Support Specialist, Help Desk Technician, Service Desk Analyst, IT Service Manager, Change and Release Manager, IT Operations Manager, Technical Support Engineer, IT Consultant, Service Delivery Manager, IT Project Manager



## How To Get ITIL 4 Foundation Certified in Sydney, Australia?
Here’s a four-step guide to becoming a certified ITIL 4 Foundation professional.

1. Join Edoxi’s 16-hour Online ITIL 4 Foundation Training in Sydney.
2. Attend live sessions and participate in interactive exercises.
3. Complete scenario-based activities and pre/post assessments.
4. Receive Edoxi’s ITIL 4 Foundation Course Completion Certificate and prepare for the certification exam

## About This Course
## About Our ITIL 4 Foundation Course in Sydney, Australia

Edoxi’s 16-hour Online ITIL 4 Foundation Course in Sydney is designed to help you master the core principles of IT Service Management (ITSM) through the globally recognised ITIL 4 framework. This comprehensive training introduces you to key ITIL concepts, including the Service Value System (SVS), service value chain, and the four dimensions of service management. With flexible online sessions, you can easily balance your learning with professional and personal commitments.

Through Edoxi’s ITIL 4 Foundation training in Sydney, you gain practical knowledge of essential ITIL practices such as incident management, change enablement, problem management, and continual improvement. You learn to apply ITIL methodologies to optimise IT services, improve business-IT alignment, and enhance service quality within your organisation. The course uses interactive sessions, case studies, and real-world examples to ensure a practical, hands-on learning experience.

Completing this ITIL 4 Foundation certification course online gives you a strong professional advantage in Sydney’s growing IT industry. You gain the expertise to integrate ITIL practices with Agile, DevOps, and Lean methodologies – skills that are highly valued by employers. This globally recognised certification strengthens your CV, boosts your earning potential, and opens doors to roles such as IT Service Manager, Service Delivery Manager, and Change Manager.

Delivered by certified trainers with real-world industry experience, the course provides you with all the tools and insights to confidently prepare for the ITIL 4 Foundation certification exam. Below are the exam details for your reference:

ITIL 4 Foundation Exam Details

Exam Criteria
Details

Exam Name
ITIL 4 Foundation (ITILFND V4)

Duration
1 hour (15 minutes extra for non-native English speakers)

Question Format
40 Multiple Choice Questions

Passing Score
26 out of 40 (65%)

Certification Validity
3 Years

Exam Administration
PeopleCert, Pearson VUE

Prerequisites
None

Recertification
Upgrade to advanced level ITIL 4 certifications

Read More

## ITIL 4 Foundation Course Outcome and Career Opportunities in Sydney, Australia
Completing the ITIL 4 Foundation course gives you practical skills to improve IT service management and make a tangible impact in your organisation. You gain globally recognised certification that boosts your career prospects in Australia’s competitive IT market.

- You learn to apply ITIL 4 principles to streamline IT service processes effectively.
- You gain a clear understanding of the Service Value System and service value chain.
- You learn to manage incidents, problems, and changes efficiently using ITIL best practices.
- You gain skills to improve service quality and enhance customer satisfaction.
- You learn to align IT services with organisational goals and business needs.
- You gain confidence in implementing ITIL practices in real-world scenarios.

## Trainer
- Name: Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.

As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.

## Enrol in This Course
- Course URL: https://www.edoxi.com/sydney/itil-foundation-course
- Phone: +61 457 068 224
- Email: info@edoxi.com
- Address: Office 504, Bank Street Building, Burjuman Metro, Dubai, UAE
- Hours: Mon-Sun 9:00 AM - 9:00 PM