# Salesforce Administrator

> Join Edoxi's 30-hour online Salesforce Administrator course. Learn the CRM configuration, security, and automation. Get certified with practical training.

## Course Details
- Rating: 4.9/5 (150 reviews)
- Category: Business & Management
- Sub-Category: Business Strategy

## Course Introduction
Edoxi’s 30-hour online Salesforce Administrator course builds expertise in CRM configuration, object management, security settings, and automation workflows. Learn to configure user accounts, manage data security, and customize Salesforce solutions. Prepare for the Salesforce Administrator exam with expert-led, 95% practical training. Enhance skills to manage customer relationships and automate business processes. Enrol now to begin your career in the growing Salesforce ecosystem.

## Course Overview
- Delivery Modes: Online
- Course Duration: 30 Hours
- Corporate Days: 5 Days
- Learners Enrolled: 100+
- Modules: 8

## About This Course
## About Our Online Salesforce Administrator Course

Edoxi’s 30-hour online Salesforce Administrator course helps you master CRM configuration and management.​ It is designed for new administrators, IT professionals, and business analysts. This 5-day Salesforce Administrator training covers CRM basics, object management, security, and automation workflows, aligned with the Salesforce Administrator exam. Our hands-on training includes practical exercises in environment setup, object management, and sales process automation, with our 95% practical approach ensuring real-world experience.

The Salesforce Administrator course curriculum focuses on configuration, Lightning App Builder, sales and marketing apps, service features, and data and analytics management. You can engage in extensive practical exercises and real-world case studies. These include environment setup, object and field configuration, security implementation, and automation building with Flow Builder in live Salesforce environments.

Upon completing the Salesforce Administrator course, you will receive the Edoxi Salesforce Administrator course completion certificate. This certification validates your skills in Salesforce configuration, customization, and maintenance. Additionally, it prepares you for the Administrator exam and further advancements in CRM and process automation.

Enrol now to kickstart your career in the rapidly expanding Salesforce ecosystem.

Salesforce Administrator Exam Details

​The Salesforce Certified Administrator exam validates your ability to configure, customise, and maintain Salesforce platforms.​ The key exam details include:

Exam Criteria
Details

Exam Code
Salesforce Certified Platform Administrator

Exam Name
Salesforce Certified Administrator

Duration
105 minutes

Number of Questions
60 multiple-choice/multiple-select questions and five non-scored questions

Passing Score
65%

Certification Validity
Continuous (requires maintenance exams)

Exam Administration Authority
Salesforce

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## Who Can Join Edoxi’s Online Salesforce Administrator Course

**New and Aspiring Salesforce Administrators**
Beginners interested in starting a career in Salesforce CRM administration.

**IT Professionals Transitioning to CRM**
Technical professionals seeking to specialize in Salesforce platform management.

**Business Analysts and System Administrators**
Analysts looking to enhance their skillset with Salesforce expertise.

**Sales Operations Specialists**
Professionals aiming to improve sales processes through Salesforce implementation.

**Project Managers Overseeing CRM Implementations**
Managers requiring comprehensive understanding of Salesforce capabilities.

**Certification Aspirants**
Professionals preparing for the Salesforce Certified Administrator exam.

## Salesforce Administrator Course Modules

### Module 1: Introduction to CRM and Salesforce

**Chapter 1.1: CRM Overview**
- Lesson 1.1.1: What is CRM?
- Lesson 1.1.2: Benefits of CRM Systems

**Chapter 1.2: Why Salesforce?**
- Lesson 1.2.1: Introduction to Salesforce
- Lesson 1.2.2: Market Position and Use Cases

**Chapter 1.3: Salesforce Vs Other CRM**
- Lesson 1.3.1: Comparison with Other CRMs

**Chapter 1.4: Salesforce Architecture**
- Lesson 1.4.1: Cloud Features
- Lesson 1.4.2: Multi-tenant Architecture

**Chapter 1.5: Salesforce Editions**
- Lesson 1.5.1: Overview of Editions
- Lesson 1.5.2: Choosing the Right Edition

### Module 2: Getting Started with Salesforce

**Chapter 2.1: Creating New Developer Org**
- Lesson 2.1.1: Sign-up Process
- Lesson 2.1.2: Navigating Developer Org

**Chapter 2.2: Salesforce UI Variants**
- Lesson 2.2.1: Classic Vs Lightning Experience

**Chapter 2.3: Standard Vs Custom**
- Lesson 2.3.1: Standard Applications and Objects
- Lesson 2.3.2: Custom Applications and Objects

**Chapter 2.4: Salesforce Components Overview**
- Lesson 2.4.1: Application, Object, Tab, Fields, Records

**Chapter 2.5: Salesforce Walkthrough**
- Lesson 2.5.1: UI Tour and Functional Areas

### Module 3: Configuration and Object Management

**Chapter 3.1: End User Perspective**
- Lesson 3.1.1: Navigation and Common Tasks

**Chapter 3.2: Configuration Basics**
- Lesson 3.2.1: First Lightning Application

**Chapter 3.3: Object Setup**
- Lesson 3.3.1: Label Vs Name
- Lesson 3.3.2: Object Creation
- Lesson 3.3.3: Tab Creation
- Lesson 3.3.4: Related List, Activities
- Lesson 3.3.5: Tab Customization

**Chapter 3.4: Field Management**
- Lesson 3.4.1: Field Creation
- Lesson 3.4.2: Field Data Types
- Lesson 3.4.3: Picklist Field Vs Global Picklist
- Lesson 3.4.4: Field Dependency
- Lesson 3.4.5: Field History Tracking

**Chapter 3.5: Page and View Layouts**
- Lesson 3.5.1: View in Salesforce
- Lesson 3.5.2: Page Layout
- Lesson 3.5.3: Record Type

### Module 4: Advanced Configuration

**Chapter 4.1: Formulas and Validations**
- Lesson 4.1.1: Formula Fields
- Lesson 4.1.2: Validation Rules

**Chapter 4.2: Data Relationships**
- Lesson 4.2.1: Look Up
- Lesson 4.2.2: Master Detail
- Lesson 4.2.3: Hierarchical Relationship
- Lesson 4.2.4: Many-to-Many Relationship

**Chapter 4.3: Schema Builder**
- Lesson 4.3.1: Using Schema Builder

### Module 5: Salesforce Administration

**Chapter 5.1: Company and User Setup**
- Lesson 5.1.1: Company Information
- Lesson 5.1.2: Salesforce Instance
- Lesson 5.1.3: User Creation

**Chapter 5.2: Teams and Groups**
- Lesson 5.2.1: Queue and Public Group
- Lesson 5.2.2: Login Access Policy
- Lesson 5.2.3: Team Settings

**Chapter 5.3: Application Utilities**
- Lesson 5.3.1: Console App
- Lesson 5.3.2: App Exchange

### Module 6: Data Handling and Automation

**Chapter 6.1: Data Management**
- Lesson 6.1.1: Merge Account and Contact
- Lesson 6.1.2: Mass Delete Account
- Lesson 6.1.3: Mass Transfer Account
- Lesson 6.1.4: 15 and 18 Digit ID
- Lesson 6.1.5: Record Display – Table, Kanban, Split View

**Chapter 6.2: Lead Management and Email Tools**
- Lesson 6.2.1: Lead Mapping and Settings
- Lesson 6.2.2: Web-To-Lead
- Lesson 6.2.3: Assignment Rule
- Lesson 6.2.4: Auto Response Rule
- Lesson 6.2.5: Email Template and Alert
- Lesson 6.2.6: Mass Email to Lead and User
- Lesson 6.2.7: Deliverability Settings

**Chapter 6.3: Approval Process and Flows**
- Lesson 6.3.1: Approval Process
- Lesson 6.3.2: Flow Types – Screen, Record Triggered, Scheduled

### Module 7: Security in Salesforce

**Chapter 7.1: Security Overview**
- Lesson 7.1.1: Org Level Security

**Chapter 7.2: Object Level Security**
- Lesson 7.2.1: Profiles and Permission Sets
- Lesson 7.2.2: Group and Mute Permission Sets

**Chapter 7.3: Field and Record Level Security**
- Lesson 7.3.1: Field Level Security
- Lesson 7.3.2: Record Level Security – OWD, Role Hierarchy, Manual Sharing, Sharing Rules

### Module 8: Data Import, Export, and Reporting

**Chapter 8.1: Data Import and Export Tools**
- Lesson 8.1.1: Salesforce Inspector
- Lesson 8.1.2: Data Import Wizard
- Lesson 8.1.3: Export Wizard
- Lesson 8.1.4: Data Loader
- Lesson 8.1.5: Work Bench

**Chapter 8.2: Reports**
- Lesson 8.2.1: Tabular Report
- Lesson 8.2.2: Summary Report
- Lesson 8.2.3: Matrix Report
- Lesson 8.2.4: Joint Report
- Lesson 8.2.5: Report Type

**Chapter 8.3: Dashboards and Visualisation**
- Lesson 8.3.1: Dashboards and Charts
- Lesson 8.3.2: Running User Concept
- Lesson 8.3.3: Feed Tracking for Chatter

## Hands-On Lab Activities

**Environment Setup & Navigation**
Configure a new Salesforce organization with proper settings and learn to navigate efficiently between Lightning and Classic interfaces.

**Application & Object Management**
Create custom applications and objects with appropriate fields to support a complete business process for a fictional company.

**Field Management**
Implement diverse field types, including formulas, picklists, and lookups, to capture and validate various data requirements.

**Record & Layout Management**
Design intuitive page layouts and record types that display relevant information based on user roles and business needs.

**User & Security Configuration**
Establish a comprehensive security architecture with appropriate profiles, permission sets, and sharing rules to protect sensitive data.

**Data Management**
Perform data import/export operations using Data Loader while implementing validation rules to maintain data integrity.

**Lead & Sales Process Automation**
Configure lead assignment rules, auto-response emails, and opportunity stages to streamline the complete sales cycle.

**Reports & Dashboards**
Create executive-level reports and interactive dashboards displaying critical metrics for data-driven business decisions.

## Salesforce Administrator Course Outcome and Career Opportunities
​Earning the Salesforce Administrator certification equips you to master CRM configuration and lead effective platform management aligned with business goals.​ The notable outcomes include:

- Gain expertise in configuring, customizing, and maintaining Salesforce environments.
- Build practical skills in object management, data handling, and workflow automation.
- Strengthen knowledge of security settings to protect sensitive organizational data.
- Master sales, marketing, and service applications for end-to-end CRM management.
- Develop proficiency in creating dynamic reports and dashboards for data-driven decisions.
- Prepare thoroughly for the Salesforce Certified Administrator exam with hands-on practice.

## Career Opportunities After the Salesforce Administrator Training
Salesforce Administrator, CRM Support Specialist, Salesforce Coordinator, Salesforce Operations Specialist

## Salesforce Administrator Course Training Options

**Online Training**
- 30-hour Online Salesforce Administrator Corporate Training
- Flexible Scheduling
- Interactive Virtual Environment
- Remote Practice Opportunities
- Direct Trainer Support

**Corporate Training**
- 5-Day Online Salesforce Administrator Corporate Training
- Remote Salesforce Practice Environment
- Interactive Administration Demonstrations
- Training delivered at a selected hotel, client premises, or Edoxi
- Flexible Schedule for Business Teams
- Virtual Breakout Rooms for Group Projects

## How to Get a Salesforce Administrator Certification?
Here’s a four-step guide to becoming a certified Salesforce Administrator professional.

1. Join Edoxi’s Online Salesforce Administrator Certification Course.
2. Attend our expert-led Salesforce Administrator Training.
3. Complete the Salesforce Administrator Classes.
4. Earn your Salesforce Administrator Certification from Edoxi.

## Why Choose Edoxi for Online Salesforce Administrator Certification Training?
With many options around, Edoxi proves to be the top choice. The following are the reasons why Edoxi’s Salesforce Administrator training is the ideal option for you:


**Specialized Salesforce Training Experts**
Our instructors bring extensive CRM implementation experience across multiple industries, enhancing learning with practical insights from real-world Salesforce projects.

**Hands-On Administrator Skills Development**
Students work directly within live Salesforce environments, practising with actual CRM tools that mirror industry implementations for immediate workplace application.

**Small-Group Learning Environment**
Limited class sizes ensure each student receives personalized attention and customized guidance for implementing Salesforce in their specific workplace scenarios.

**Trusted Provider of Corporate Training**
Edoxi delivers tailored training to major organizations, including government entities and private enterprises, across Dubai and the Middle East.

**Global and Regional Presence**
Edoxi has centers in Dubai, Doha, and London, providing standardized training across the Middle East and beyond for consistent skills development.

## Frequently Asked Questions

**Q: Do I need coding experience to become a Salesforce Administrator?**
A: No, Salesforce administration primarily involves configuration rather than coding. The platform is designed with a point-and-click interface that doesn't require programming knowledge, although basic technical aptitude is helpful.

**Q: What is the average salary of a Salesforce Administrator?**
A: The average salary for a Salesforce Administrator ranges from $81,000 to $95,000 per year. Actual pay may vary based on experience, location, company size, industry, and additional certifications.

**Q: How long will it take to become proficient in Salesforce administration?**
A: After completing our 30-hour course, most students need an additional 2-3 months of regular practice to become comfortable with day-to-day administration tasks. Continuing to work on projects will strengthen your skills.

**Q: What's the difference between Salesforce Administrator and Salesforce Developer roles?**
A: Administrators focus on configuration, user management, security, and reporting using point-and-click tools. Developers use programming languages like Apex and Visualforce to create custom functionality beyond standard configuration capabilities.

**Q: How can our company benefit from corporate Salesforce Administrator training?**
A: Corporate training creates internal Salesforce expertise, reducing dependency on external consultants, enabling faster system adjustments, and ensuring your CRM implementation aligns precisely with your business processes and requirements.

## What Do You Learn from Edoxi's Salesforce Administrator Course

**Configuration and Setup**
Practice essential Salesforce settings and system configuration. Learn company profile setup and maintain critical organizational preferences.

**Object Manager and Lightning App Builder**
Create and modify custom and standard objects with appropriate fields and relationships. Design intuitive Lightning pages and applications using drag-and-drop interfaces.

**Sales and Marketing Applications**
Configure lead assignment rules, opportunity processes, and campaign management tools. Implement web-to-lead forms and automate lead nurturing processes.

**Service and Support Applications**
Set up case management workflows and automate support processes. Create knowledge bases and configure the service console for support teams.

**Productivity and Collaboration**
Implement Chatter for team communication and knowledge sharing. Configure approval processes and notifications to streamline collaborative workflows.

**Data and Analytics Management**
Build custom reports and dynamic dashboards for data-driven decisions. Maintain data quality through validation rules and duplicate management.

## Key Features of Our Salesforce Administrator Training

**Hands-On Practical Training**
Apply concepts directly in live Salesforce environments with real-world scenarios mirroring industry applications.

**Comprehensive Study Materials**
Access professionally created presentations and resources designed specifically for mastering Salesforce administration fundamentals.

**Certification Exam Preparation**
Receive targeted preparation for the Salesforce Certified Administrator exam with practice questions and exam strategies.

**Real-World Case Studies**
Analyse actual implementation challenges and solutions through structured case studies from various industry sectors.

**Lightning Experience Focus**
Gain expertise in the modern Lightning interface while understanding key differences from Classic for seamless transitions.

**Cross-Object Formula Implementation**
Learn complex formulas that span multiple objects to create powerful automated calculations and validations.

## Enrol in This Course
- Course URL: https://www.edoxi.com/salesforce-administrator-course
- Phone: +971 43801666
- Email: info@edoxi.com