# ITIL 4 Foundation > Join Edoxi’s 16-hour ITIL 4 Foundation Course in Riyadh. Learn IT service management best practices, master the ITIL framework, and get certified. Enrol now. ## Course Details - Rating: 4.8/5 - Location: Riyadh - Category: Software Development - Sub-Category: Programming Languages ## Course Introduction Edoxi offers a 16-hour ITIL 4 Foundation Course in Riyadh for professionals aiming to master IT service management. Learn ITIL principles, Service Value System, guiding principles, & the 4 dimensions of service management. Gain expertise in key practices like incident, problem, change, & service request management through practical activities. Prepare for the ITIL 4 exam, earn a certificate, & advance your IT career. Enrol now!   ## Course Overview - Delivery Modes: Online, Classroom - Course Duration: 16 Hours - Corporate Days: 3 Days - Learners Enrolled: 50+ - Modules: 7 ## What Do You Learn from Edoxi's ITIL 4 Foundation Training **ITIL Framework and Service Management Principles** Gain expertise in the ITIL framework and its core principles of IT service management. **Service Value System (SVS) and Service Value Chain** Learn the ITIL SVS components and the six key service value chain activities. **Four Dimensions of Service Management** Master the four dimensions of service management. **Continual Service Improvement (CSI)** Learn how to apply the ITIL continual improvement model, which allows you to manage improvements aligned with business strategy. **Key ITIL Practices and Processes** Gain in-depth knowledge of essential ITIL practices and processes. **Preparing for the ITIL 4 Foundation Exam** Prepare for the ITIL 4 Foundation certification exam. ## Key Features of Edoxi's ITIL 4 Foundation Training **Flexible Corporate Training Duration** You can choose from our customisable 2-3 day training schedules tailored for corporate teams. **Enterprise-Scale Implementation** Learn to streamline processes, improve operational efficiency, and standardise practices across your organisation. **SLA Implementation** Learn to work with Service Level Agreements (SLAs) for effective service management. **Assessment Structure** Get benefit from our pre- and post-assessment evaluations to track learning progress. **Scenario-Based Group Discussions** Participate in our trainer-led discussions that analyse critical service disruption scenarios and ITIL-based solutions. **Digital Study Resources** You can access our comprehensive digital materials, including exam vouchers and sample question papers. ## Who Can Join Our ITIL 4 Foundation Course in Riyadh? **IT Support Teams** Desk technicians, service desk analysts, network engineers, and IT support specialists looking to enhance their service management capabilities. **Aspiring IT Managers** Professionals aiming to advance into IT management roles, offering crucial knowledge of process standardisation and operational efficiency. **Existing ITIL Practitioners** ITIL qualification holders seeking to update their knowledge with the latest ITIL 4 framework and principles. **IT Leaders and Consultants** Senior professionals who want to align IT strategies with business objectives and improve organisational processes. **Fresh IT Professionals** Individuals new to IT Service Management, providing a comprehensive introduction to ITSM fundamentals and best practices. **Cross-Domain Professionals** Professionals from any field, particularly with experience in IT domains like networking, cloud, DevOps or system administration. ## ITIL V4 Foundation Course Modules ### Module 1: Course Introduction **Chapter 1.1: Introduction to IT Service Management in the Modern World** - Lesson 1.1.1: Overview of IT Service Management - Lesson 1.1.2: Evolution of IT Service Management Practices - Lesson 1.1.3: Importance of IT Service Management in the Modern Business Context **Chapter 1.2: Introduction to ITIL 4** - Lesson 1.2.1: What is ITIL 4? - Lesson 1.2.2: Key Features and Updates in ITIL 4 - Lesson 1.2.3: Why ITIL 4 is Essential for Organisations **Chapter 1.3: Structure and Benefits of ITIL 4** - Lesson 1.3.1: Components of ITIL 4 - Lesson 1.3.2: Advantages of Implementing ITIL 4 in Organisations ### Module 2: Service Management – Key Concepts **Chapter 2.1: Key Terms Covered in the Module** - Lesson 2.1.1: Definitions of Key ITIL Terminology - Lesson 2.1.2: Importance of Common Vocabulary in ITIL **Chapter 2.2: Service Management** - Lesson 2.2.1: What is Service Management? - Lesson 2.2.2: Core Elements and Goals of Service Management **Chapter 2.3: Value and Value Co-Creation** - Lesson 2.3.1: The Concept of Value in ITIL - Lesson 2.3.2: Co-Creation of Value with Stakeholders **Chapter 2.4: Value – Services, Products, and Resources** - Lesson 2.4.1: Differentiating Services, Products, and Resources - Lesson 2.4.2: Role of Resources in Delivering Value **Chapter 2.5: Service Relationships** - Lesson 2.5.1: Types of Service Relationships - Lesson 2.5.2: Managing Service Provider and Consumer Interactions **Chapter 2.6: Value – Outcomes, Costs, and Risks** - Lesson 2.6.1: Understanding Outcomes in Value Creation - Lesson 2.6.2: Balancing Costs and Risks in Service Management ### Module 3: The Guiding Principles **Chapter 3.1: Focus on Value** - Lesson 3.1.1: Defining the Focus on Value Principle - Lesson 3.1.2: Applying Focus on Value in Practice **Chapter 3.2: Start Where You Are** - Lesson 3.2.1: Importance of Assessing the Current State - Lesson 3.2.2: Strategies to Build on Existing Resources **Chapter 3.3: Progress Iteratively with Feedback** - Lesson 3.3.1: Benefits of Incremental Progress - Lesson 3.3.2: Incorporating Feedback for Continuous Improvement **Chapter 3.4: Collaborate and Promote Visibility** - Lesson 3.4.1: Importance of Collaboration in Service Management - Lesson 3.4.2: Techniques to Enhance Visibility Across Teams **Chapter 3.5: Think and Work Holistically** - Lesson 3.5.1: Adopting a Comprehensive Approach - Lesson 3.5.2: Integrating Holistic Thinking into Processes **Chapter 3.6: Keep It Simple and Practical** - Lesson 3.6.1: Avoiding Overcomplication - Lesson 3.6.2: Simplifying Processes for Efficiency **Chapter 3.7: Optimise and Automate** - Lesson 3.7.1: Principles of Optimisation - Lesson 3.7.2: Leveraging Automation to Enhance Efficiency ### Module 4: The Four Dimensions of Service Management **Chapter 4.1: Organisations and People** - Lesson 4.1.1: Roles and Responsibilities in Service Management - Lesson 4.1.2: Importance of Organisational Culture **Chapter 4.2: Information and Technology** - Lesson 4.2.1: Role of Technology in ITIL 4 - Lesson 4.2.2: Managing Information to Support Services **Chapter 4.3: Partners and Suppliers** - Lesson 4.3.1: Collaborating with Partners - Lesson 4.3.2: Supplier Management Best Practices **Chapter 4.4: Value Streams and Processes** - Lesson 4.4.1: Understanding Value Streams - Lesson 4.4.2: Designing Effective Processes **Chapter 4.5: External Factors and the PESTLE Model** - Lesson 4.5.1: Overview of the PESTLE Model - Lesson 4.5.2: Assessing External Influences on Service Management ### Module 5: The ITIL Service Value System **Chapter 5.1: Service Value System and Service Value Chain** - Lesson 5.1.1: Key Components of the Service Value System - Lesson 5.1.2: Understanding the Service Value Chain **Chapter 5.2: Overview of the Service Value System** - Lesson 5.2.1: Structure and Objectives of the SVS - Lesson 5.2.2: Integration with ITIL Practices **Chapter 5.3: Overview of the Service Value Chain** - Lesson 5.3.1: Core Activities of the Service Value Chain - Lesson 5.3.2: Delivering Value Through the Value Chain ### Module 6: Continual Improvement **Chapter 6.1: Introduction to Continual Improvement** - Lesson 6.1.1: Importance of Continual Improvement - Lesson 6.1.2: Aligning Improvement Efforts with Business Goals **Chapter 6.2: The Continual Improvement Model** - Lesson 6.2.1: Steps of the Continual Improvement Model - Lesson 6.2.2: Practical Applications of the Model **Chapter 6.3: Continual Improvement and Guiding Principles** - Lesson 6.3.1: Synergy Between Guiding Principles and Improvement - Lesson 6.3.2: Case Studies of Continual Improvement ### Module 7: The ITIL Practices **Chapter 7.1: The Continual Improvement Practice** - Lesson 7.1.1: Objectives and Key Activities - Lesson 7.1.2: Tools and Techniques for Improvement **Chapter 7.2: The Change Control Practice** - Lesson 7.2.1: Purpose and Scope of Change Control - Lesson 7.2.2: Managing Changes Effectively **Chapter 7.3: The Incident Management Practice** - Lesson 7.3.1: Objectives of Incident Management - Lesson 7.3.2: Steps to Resolve Incidents **Chapter 7.4: The Problem Management Practice** - Lesson 7.4.1: Identifying and Analysing Problems - Lesson 7.4.2: Developing Solutions to Prevent Recurrence **Chapter 7.5: The Service Request Management Practice** - Lesson 7.5.1: Managing Service Requests - Lesson 7.5.2: Enhancing User Experience Through Effective Practices **Chapter 7.6: The Service Desk Practice** - Lesson 7.6.1: Role of the Service Desk in ITIL - Lesson 7.6.2: Providing Efficient User Support **Chapter 7.7: The Service Level Management Practice** - Lesson 7.7.1: Setting and Monitoring Service Levels - Lesson 7.7.2: Aligning SLAs with Business Objectives **Chapter 7.8: Purpose of ITIL Practices** - Lesson 7.8.1: Ensuring Consistency and Value Delivery - Lesson 7.8.2: Integrating Practices into the Service Value System ## Interactive Exercises and Case Studies in the ITIL 4 Foundation Course in Riyadh Edoxi’s ITIL 4 Foundation certification course enables you to engage in practical case studies and interactive exercises. These include **Axle Car Hire Implementation Study** Examine how a prominent car rental company successfully applied ITIL concepts to achieve increased operational efficiency. This demonstrates the practical implementation of service management principles in a real business environment. **Service Disruption Analysis** Engage in detailed discussions about managing critical service disruptions using ITIL best practices and frameworks. **Process Implementation Exercise** Practice implementing key ITIL processes, including incident management, change management, and problem management, through guided scenarios. ** Service Desk Operations** Learn to establish and manage effective service desk operations aligned with ITIL principles and best practices. ## ITIL 4 Foundation Course Outcome and Career Opportunities in Riyadh Edoxi’s ITIL 4 Foundation training in Riyadh opens career opportunities in IT service and equips you with the practical skills needed for effective IT service delivery. These include - Develop expertise in ITIL principles, Service Value System, and service management practices. - Build skills in key ITIL practices like incident, problem, change, and service request management. - Gain practical experience through case studies, exercises, and scenario-based discussions. - Enhance employability for roles like IT Support Specialist, Service Desk Analyst, and IT Operations Manager. - Strengthen readiness for the ITIL 4 Foundation certification exam. - Build a foundation for advanced ITIL certifications and IT service management careers. ## Career Opportunities After the ITIL 4 Foundation Certification Course in Riyadh IT Support Specialist, Service Desk Analyst, IT Helpdesk Engineer, Incident Manager, Problem Manager, Change Manager, IT Service Manager, Service Delivery Manager, IT Operations Manager, ITSM / IT Process Consultant ## Companies Hiring ITIL 4 Foundation Professionals in Riyadh DXC Technology, Solutions by STC, Rackspace Technology, Halian, Naseej, Lucidya, Alnafitha, Antal International LLC‑FZ, TAWANTECH, Trust Information Technology ## ITIL 4 Foundation Training Options **Classroom Training** - 16-hour ITIL 4 Foundation Course - Interactive scenario discussions - Direct trainer interaction - Small batch size (1:15 ratio) - Peer learning environment - Group case study analysis - Pre-exam guidance sessions **Live Online Training** - 16 hours of online ITIL 4 Foundation training - Learn from any location - Same structured curriculum - Flexible scheduling options - Digital study resources **Corporate Training** - Operational efficiency focus - 2-3 day intensive format - Customised for organisations - Process standardisation focus - Pre/post assessments included - Food and Refreshments included - Venue Arrangements ## How To Get ITIL 4 Foundation Certified in Riyadh? Here’s a four-step guide to becoming a certified ITIL 4 Foundation professional. 1. Join Edoxi’s 16-hour ITIL 4 Foundation Certification Course in Riyadh. 2. Learn from expert trainers through interactive sessions. 3. Complete all course modules and practical project activities. 4. Earn Edoxi’s ITIL 4 Foundation Course Completion Certificate and prepare for the exam. ## Why Choose Edoxi for the ITIL 4 Foundation Course in Riyadh? Edoxi, a leading IT service management training provider in Riyadh,  offers a practical learning experience designed to develop proficient ITIL professionals. Here’s why you should choose Edoxi: **Service Value Excellence** Master the Service Value System and Service Value Chain activities, implementing effective service relationship management and value co-creation principles. **Governance & Quality Framework** Learn standardised operational frameworks focused on quality management, risk management, and IT governance standards. **Process Optimisation Methods** Implement streamlined processes to achieve lower Turn Around Times (TATs) and minimise operational wastage. **Change Management Expertise** Master change enablement, deployment management, and organisational change management techniques. **Service Monitoring Solutions** Gain expertise in monitoring and event management, availability management, and capacity planning. **Practical, Hands-On Learning** Apply concepts through our real-world scenarios, exercises, and case studies to gain confidence in delivering measurable IT service value. ## Frequently Asked Questions **Q: Do you need an IT background to take the ITIL 4 Foundation Course in Riyadh?** A: No, the ITIL 4 Foundation training at Edoxi welcomes professionals from all backgrounds. While basic IT knowledge helps, it’s not mandatory, as you build a foundational understanding from our course. **Q: How long does it take to receive the ITIL 4 Foundation certification after passing the exam?** A:  You receive your ITIL 4 Foundation certification within 1-2 working days after successfully passing the exam. **Q: What is the validity period of the ITIL 4 Foundation certification?** A:  The ITIL 4 Foundation certification is valid for three years. After this, you can advance to ITIL Intermediate or other higher-level ITIL certifications. **Q: Is there any negative marking in the ITIL 4 Foundation exam?** A: No, there is no negative marking. You need to correctly answer 26 out of 40 questions (65%) to pass the exam. **Q: What are the benefits of ITIL 4 Foundation certification in today’s IT industry?** A:  ITIL 4 Foundation certification helps you understand and implement IT service management best practices, standardise operations, improve process efficiency, and enhance service delivery quality. **Q: How does the ITIL Foundation training in Riyadh help in career progression?** A:  The ITIL 4 Foundation certification opens opportunities for roles ranging from entry-level positions (SAR 12,000-35,000/month) to senior IT service management roles (SAR 35,000-90,000/month) in organisations like Saudi Aramco, STC, and IBM Middle East. **Q: What study materials are provided during the ITIL 4 Foundation training at Edoxi?** A:  You receive comprehensive digital study materials, including exam vouchers, sample question papers, and practice exercises to prepare effectively for the certification exam. **Q: Can I manage Edoxi’s ITIL 4 Foundation course if Iam a working professional?** A:  Yes, Edoxi offers flexible timings, including evening and weekend sessions, to fit your work schedule. **Q: What makes ITIL relevant across industries?** A:  ITIL is relevant for all industries because IT is integral to every business. Its best practices help streamline digital transformation and optimise IT service delivery. **Q: How soon should you take the ITIL 4 Foundation certification exam after the training?** A: You are recommended to take the exam within a week after completing the ITIL Foundation course in Riyadh, while the concepts are fresh in your mind. **Q: What is the average salary of ITIL 4 Foundation-certified professionals in Riyadh?** A: The average salary of an ITIL 4 Foundation certified professional is between SAR 12,000-35,000 per month at entry to mid-level roles, with senior positions reaching up to SAR 90,000/month. **Q: Which other courses complement the ITIL 4 Foundation training?** A:  Courses like CCNA, COBIT, PMP, PRINCE2, ITIL Intermediate, CEH, CompTIA Security+, CompTIA A+, and CompTIA N+ complement ITIL 4 Foundation and strengthen your IT management and security skills. **Q: Is ITIL 4 Foundation training in Riyadh suitable for non-IT professionals?** A: Absolutely.  Our ITIL 4 Foundation course is designed to explain concepts in simple language, helping non-IT professionals understand IT service management and its role in business processes. **Q: Does Edoxi provide online or hybrid ITIL 4 Foundation training in Riyadh?** A: Yes, Edoxi offers both classroom and online options, allowing you to choose a learning mode that suits your schedule and location. ## About This Course ## About Our ITIL 4 Foundation Course in Riyadh Edoxi offers a 16-hour ITIL 4 Foundation course, which is designed to build a strong understanding of IT service management fundamentals for beginners and experienced professionals. Our course introduces the ITIL 4 framework in a structured, practical manner, enabling you to improve service quality, streamline IT processes, and align IT services with business goals. You gain a clear understanding of the Service Value System (SVS), Service Value Chain, and the four dimensions of service management. The ITIL 4-Foundation corporate training is also available, which allows organisations to customise delivery for team-based learning. The ITIL 4 Foundation training follows an interactive, practice-driven approach with real-world case studies, group discussions, and scenario-based exercises. Through this, you learn core ITIL practices such as incident management, problem management, change enablement, and continual improvement. To learn more about the ITIL 4 Foundation Certification course fee and enrollment details, you can contact the Edoxi team in Riyadh.  To help you clearly understand the certification assessment process, the ITIL 4 Foundation exam details are given below. ITIL 4 Foundation Exam Details Exam Criteria Details Exam Name ITIL 4 Foundation (ITILFND V4) Duration 1 hour (15 minutes extra for non-native English speakers) Question Format 40 Multiple Choice Questions Passing Score 26 out of 40 (65%) Certification Validity 3 Years Exam Administration PeopleCert, Pearson VUE Prerequisites None Recertification Upgrade to advanced-level ITIL 4 certifications   By completing Edoxi’s ITIL 4 Foundation course in Riyadh, you gain the knowledge and confidence required to attempt the globally recognised ITIL 4 Foundation certification exam. The course is delivered by experienced trainers who share real-world insights. ITIL 4 Foundation also serves as the entry point to advanced ITIL certifications, enabling structured career progression in IT service management.   Read More ## Trainer - Name: Nitin Kuhad Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT. As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application. ## Enrol in This Course - Course URL: https://www.edoxi.com/riyadh/itil-course - Phone: +971 43801666 - Email: info@edoxi.com