# ITIL 4 Foundation

> Master ITIL framework and learn best practices in IT service management with Edoxi's 16-hour ITIL 4 Foundation Online Training. Enrol now!

## Course Details
- Rating: 4.9/5 (72 reviews)
- Category: Software & Technology
- Sub-Category: Emerging Technology

## Course Introduction
Edoxi’s 16-Hour Information Technology Infrastructure Library (ITIL 4) Foundation Online Training aims to introduce you to the best practices in IT Service Management. We equip you with skills to streamline processes using IT service management principles. You will receive specialized coaching for the ITIL 4 Foundation (ITILFND V4) exam. Our expert-led sessions on ITIL fundamentals give you the confidence to pursue advanced-level ITIL Certifications.  We ensure you excel in your job role in IT service management, project management, and IT support. Start your ITIL Certification journey with Edoxi! 

## Course Overview
- Delivery Modes: Online
- Course Duration: 16 Hour
- Corporate Days: 3 days
- Learners Enrolled: 50+
- Modules: 7

## What You'll Learn from the ITIL 4 Foundation Course?

**ITIL Framework and Service Management Principles**
You will learn the ITIL framework and core IT service management principles.

**Service Value System (SVS) and Service Value Chain**
You will explore the ITIL SVS components and the six key service value chain activities.

**Four Dimensions of Service Management**
You will master the four dimensions of service management.

**Continual Service Improvement (CSI)**
You will learn to apply the ITIL continual improvement model aligned with business strategy.

**Key ITIL Practices and Processes**
You will gain knowledge of essential ITIL practices and processes.

**Preparing for the ITIL 4 Foundation Exam**
You will build readiness for the ITIL 4 Foundation certification exam.

## About This Course
## About Our ITIL 4 Foundation Course

Edoxi’s 16-hour Online ITIL 4 Foundation course helps you master IT service management fundamentals. Our training includes interactive sessions, group discussions, and real-world case studies to ensure practical understanding of the ITIL framework. You will receive hands-on experience to apply the Continual Service Improvement (CSI) model aligned with business strategy.

Our expert-led sessions will help you gain in-depth knowledge of service value systems (SVS), service value chains, and the four dimensions of service management. You will learn to apply ITIL principles to optimize IT service delivery. We help you gain expertise in enhancing customer satisfaction by aligning IT strategies with their business goals. 

Our comprehensive training ensures you are well-prepared for the globally recognized ITIL 4 Foundation certification exam. You will receive specialized coaching for the ITIL 4 Foundation certification exam. The essential details of the ITIL 4 Foundation certification exam are given below. 

Exam Criteria
Details

Exam Name
ITIL 4 Foundation (ITILFND V4)

Duration
1 hour (15 minutes extra for non-native English speakers)

Question Format
40 Multiple Choice Questions

Passing Score
26 out of 40 (65%)

Certification Validity
3 Years

Exam Administration
PeopleCert, Pearson VUE

Prerequisites
None

Recertification
Upgrade to advanced-level ITIL 4 certifications

The progression in ITIL certification involves four levels. Each level is designed to enhance your skills and knowledge in IT service management. The certification process starts with the foundation level, and the advanced level ends with Master Certification.

Read More

## Features of Edoxi’s ITIL 4 Foundation Course

**Flexible Corporate Training Duration**
You have the Flexibility to choose from customizable 2-3 day training schedules tailored for corporate teams.

**Enterprise-Scale Implementation**
You will learn to streamline processes, improve operational efficiency, and standardize practices across your organization.

**SLA Implementation**
You will learn to work with Service Level Agreements (SLAs) for effective service management.

**Assessment Structure**
We perform pre-training and post-training assessments to track learning progress.

**Scenario-Based Group Discussions**
We have trainer-led discussions on analyzing critical service disruption scenarios and ITIL-based solutions.

**Digital Study Resources**
You will get access to comprehensive digital materials, including exam vouchers and sample question papers.

## Who Can Join Our ITIL 4 Foundation Course?

**IT Support Teams**
IT Support Teams and Freshers aiming to advance into IT management roles.

**Existing ITIL Practitioners**
Existing ITIL Practitioners seeking to update their knowledge in the latest ITIL 4 framework and principles.

**IT Consultants**
IT Leaders and Consultants who want to align IT strategies and improve organizational processes.

**Cross-domain Professionals**
Cross-domain Professionals from any field with experience in IT domains like networking, cloud, DevOps, or system administration.

## ITIL 4 Foundation Course Modules

### Module 1: Course Introduction

**Chapter 1.1: Introduction to IT Service Management in the Modern World**
- Lesson 1.1.1: Overview of IT Service Management
- Lesson 1.1.2: Evolution of IT Service Management Practices
- Lesson 1.1.3: Importance in the Modern Business Context

**Chapter 1.2: Introduction to ITIL 4**
- Lesson 1.2.1: What is ITIL 4?
- Lesson 1.2.2: Key Features and Updates in ITIL 4
- Lesson 1.2.3: Why ITIL 4 is Essential for Organizations

**Chapter 1.3: Structure and Benefits of ITIL 4**
- Lesson 1.3.1: Components of ITIL 4
- Lesson 1.3.2: Advantages of Implementing ITIL 4 in Organizations

### Module 2: Service Management: Key Concepts

**Chapter 2.1: Key Terms Covered in the Module**
- Lesson 2.1.1: Definitions of Key ITIL Terminology
- Lesson 2.1.2: Importance of Common Vocabulary in ITIL

**Chapter 2.2: Service Management**
- Lesson 2.2.1: What is Service Management?
- Lesson 2.2.2: Core Elements and Goals of Service Management

**Chapter 2.3: Value and Value Co-Creation**
- Lesson 2.3.1: The Concept of Value in ITIL
- Lesson 2.3.2: Co-Creation of Value with Stakeholders

**Chapter 2.4: Value: Services, Products, and Resources**
- Lesson 2.4.1: Differentiating Services, Products, and Resources
- Lesson 2.4.2: Role of Resources in Delivering Value

**Chapter 2.5: Service Relationships**
- Lesson 2.5.1: Types of Service Relationships
- Lesson 2.5.2: Managing Service Provider and Consumer Interactions

**Chapter 2.6: Value: Outcomes, Costs, and Risks**
- Lesson 2.6.1: Understanding Outcomes in Value Creation
- Lesson 2.6.2: Balancing Costs and Risks in Service Management

### Module 3: The Guiding Principles

**Chapter 3.1: Focus on Value**
- Lesson 3.1.1: Defining the Principle
- Lesson 3.1.2: Applying Focus on Value in Practice

**Chapter 3.2: Start Where You Are**
- Lesson 3.2.1: Importance of Assessing the Current State
- Lesson 3.2.2: Strategies to Build on Existing Resources

**Chapter 3.3: Progress Iteratively With Feedback**
- Lesson 3.3.1: Benefits of Incremental Progress
- Lesson 3.3.2: Incorporating Feedback for Continuous Improvement

**Chapter 3.4: Collaborate and Promote Visibility**
- Lesson 3.4.1: Importance of Collaboration in Service Management
- Lesson 3.4.2: Techniques to Enhance Visibility Across Teams

**Chapter 3.5: Think and Work Holistically**
- Lesson 3.5.1: Adopting a Comprehensive Approach
- Lesson 3.5.2: Integrating Holistic Thinking into Processes

**Chapter 3.6: Keep it Simple and Practical**
- Lesson 3.6.1: Avoiding Overcomplication
- Lesson 3.6.2: Simplifying Processes for Efficiency

**Chapter 3.7: Optimize and Automate**
- Lesson 3.7.1: Principles of Optimization
- Lesson 3.7.2: Leveraging Automation to Enhance Efficiency

### Module 4: The Four Dimensions of Service Management

**Chapter 4.1: Organizations and People**
- Lesson 4.1.1: Roles and Responsibilities in Service Management
- Lesson 4.1.2: Importance of Organizational Culture

**Chapter 4.2: Information and Technology**
- Lesson 4.2.1: Role of Technology in ITIL 4
- Lesson 4.2.2: Managing Information to Support Services

**Chapter 4.3: Partners and Suppliers**
- Lesson 4.3.1: Collaborating with Partners
- Lesson 4.3.2: Supplier Management Best Practices

**Chapter 4.4: Value Streams and Processes**
- Lesson 4.4.1: Understanding Value Streams
- Lesson 4.4.2: Designing Effective Processes

**Chapter 4.5: External Factors and the PESTLE Model**
- Lesson 4.5.1: Overview of the PESTLE Model
- Lesson 4.5.2: Assessing External Influences on Service Management

### Module 5: The ITIL Service Value System

**Chapter 5.1: Service Value System and Service Value Chain**
- Lesson 5.1.1: Key Components of the Service Value System
- Lesson 5.1.2: Understanding the Service Value Chain

**Chapter 5.2: Overview of Service Value System**
- Lesson 5.2.1: Structure and Objectives
- Lesson 5.2.2: Integration with ITIL Practices

**Chapter 5.3: Overview of the Service Value Chain**
- Lesson 5.3.1: Core Activities of the Service Value Chain
- Lesson 5.3.2: Delivering Value Through the Value Chain

### Module 6: Continual Improvement

**Chapter 6.1: Introduction to Continual Improvement**
- Lesson 6.1.1: Importance of Continual Improvement
- Lesson 6.1.2: Aligning Improvement Efforts with Business Goals

**Chapter 6.2: The Continual Improvement Model**
- Lesson 6.2.1: Steps of the Model
- Lesson 6.2.2: Practical Applications of the Model

**Chapter 6.3: Relationship Between Continual Improvement and Guiding Principles**
- Lesson 6.3.1: Synergy Between Guiding Principles and Improvement
- Lesson 6.3.2: Case Studies of Continual Improvement

### Module 7: The ITIL Practices

**Chapter 7.1: The Continual Improvement Practice**
- Lesson 7.1.1: Objectives and Key Activities
- Lesson 7.1.2: Tools and Techniques for Improvement

**Chapter 7.2: The Change Control Practice**
- Lesson 7.2.1: Purpose and Scope
- Lesson 7.2.2: Managing Changes Effectively

**Chapter 7.3: The Incident Management Practice**
- Lesson 7.3.1: Objectives of Incident Management
- Lesson 7.3.2: Steps to Resolve Incidents

**Chapter 7.4: The Problem Management Practice**
- Lesson 7.4.1: Identifying and Analyzing Problems
- Lesson 7.4.2: Developing Solutions to Prevent Recurrence

**Chapter 7.5: The Service Request Management Practice**
- Lesson 7.5.1: Managing Service Requests
- Lesson 7.5.2: Enhancing User Experience Through Effective Practices

**Chapter 7.6: The Service Desk Practice**
- Lesson 7.6.1: Role of the Service Desk in ITIL
- Lesson 7.6.2: Providing Efficient User Support

**Chapter 7.7: The Service Level Management Practice**
- Lesson 7.7.1: Setting and Monitoring Service Levels
- Lesson 7.7.2: Aligning SLAs with Business Objectives

**Chapter 7.8: Purpose of ITIL Practices**
- Lesson 7.8.1: Ensuring Consistency and Value Delivery
- Lesson 7.8.2: Integrating Practices into the Service Value System

## Hands-On Lab Activities

**Axle Car Hire Implementation Study**
You will examine how a prominent car rental company successfully applied ITIL concepts to achieve increased operational efficiency. This comprehensive case study demonstrates the practical implementation of service management principles in a real business environment.

**Service Disruption Analysis**
You will engage in detailed discussions about managing critical service disruptions using ITIL best practices and frameworks.

**Process Implementation Exercise**
You will practice implementing key ITIL processes, including incident management, change management, and problem management, through guided scenarios.

**Service Desk Operations**
You will learn to establish and manage effective service desk operations aligned with ITIL principles and best practices.

## ITIL 4 Foundation Course Outcome and Career Opportunities
ITIL 4 is a sought-after certification that enhances your overall career prospects in IT. Here are a few outcomes that you can expect after completing the ITIL 4 foundation training;

- You will gain a complete understanding of the ITIL 4 framework, including its concepts, processes, and terminologies.
- Helps you gain expertise in the creation and delivery of end-to-end operating models.
- You will develop skills to manage IT services effectively, ensuring continuous improvement of technology-enabled products.
- Gives you credibility to drive process efficiency and standardization within organizations.
- Paves the way for higher-level IT job roles like ITIL Problem Manager, IT Project Manager, Change Manager, etc.
- Gives you the foundational knowledge to pursue advanced-level ITIL Certifications in the future.

## Job Roles to Pursue After Getting ITIL Certification
Help Desk Technician, Service Desk Analyst, IT Support Specialist, IT Helpdesk Support Engineer, Technical Support Engineer, IT Project Manager, IT Consultant, Senior IT Support Engineer, Service Desk Manager, IT Operations Manager, Senior IT Service Manager

## ITIL 4 Foundation Training Options

**Live Online Training**
- 16-hour ITIL 4 foundation online training
- Learn from any location
- Same structured curriculum
- Flexible scheduling options
- Digital study resources

**Corporate Training**
- 2-3 day intensive format
- Customized training for organizations
- Process standardisation focus
- Pre/post assessments included
- Training delivered at a selected hotel/client premises/Edoxi

## How to get Certified in ITIL 4 Foundation?
Here’s a four-step guide to becoming a certified ITIL 4 professional.

1. Enrol in Edoxi’s ITIL 4 foundation course
2. Attend ITIL training sessions by our expert trainers
3. Submit Your Projects and Schedule Your Exam
4. Get Edoxi’s Course Completion Certification

## Why Choose Edoxi for ITIL 4 Foundation Training?
Here’s why you should choose Edoxi for ITIL 4 Foundation Training;


**Service Value Excellence**
You will master the Service Value System and Chain activities, implementing effective service relationship management and value co-creation principles.

**Governance & Quality Framework**
You will learn standardized operational frameworks focused on quality management, risk management, and IT governance standards.

**Process Optimisation Methods**
You will implement streamlined processes to achieve lower Turn Around Times (TATs) and minimize operational wastage.

**Change Management Expertise**
You will master change enablement, deployment management, and organizational change management techniques.

**Service Monitoring Solutions**
You will gain expertise in monitoring and event management, availability management, and capacity planning.

**Corporate Training Expertise**
We have provided ITIL Training to Corporate professionals of leading organizations and businesses.

## Frequently Asked Questions

**Q: Do I need an IT background to join Edoxi’s ITIL 4 Foundation course?**
A: No, you don't need an IT background to take the ITIL 4 course.  Edoxi’s ITIL 4 Foundation course welcomes professionals from all backgrounds. While having basic IT knowledge is helpful, it's not mandatory as the course builds foundational understanding from the ground up.

**Q: Is there any negative marking in the ITIL 4 Foundation exam?**
A: No, there is no negative marking in the ITIL 4 Foundation examination. You need to score 26 out of 40 questions (65%) to pass.

**Q: What are the benefits of ITIL foundation certification in today's IT industry?**
A: ITIL is at the core of every industry as it is an integral part of any business. The ITIL 4 foundation certification helps you understand and implement IT service management best practices, improve process efficiency, standardize operations, and enhance service delivery quality.

**Q: What study materials are provided during Edoxi’s ITIL 4 foundation course?**
A: You receive comprehensive digital study materials, including exam vouchers and sample question papers, to prepare effectively for the certification exam.

**Q: What is the average salary of an IT Project Manager?**
A: The average salary of an IT Project Manager is  $112,000 per annum. 

## Trainer
- Name: Nitin Kuhad
Nitin Kuhad is an Expert ITIL 4 Foundation Trainer at Edoxi Training Institute in Dubai with over 12+ years of training experience. He has trained over 5,000 professionals and conducted 500+ corporate training sessions in 28 countries. Nitin holds extensive ITIL credentials, including ITIL 4 FND, CDS, DPI, DSV, and HVIT certifications. He is also certified in PMP, PRINCE2, Scrum Master, CBAP, and COBIT.

As a Postgraduate in IT, Nitin has valuable industry experience as a PMO at HCL Technologies. His expertise spans Service Management, Project Management, and IT Governance. With a strong focus on practical implementation, he ensures participants gain both theoretical knowledge and hands-on skills for effective ITIL application.

## Enrol in This Course
- Course URL: https://www.edoxi.com/itil-foundation-course
- Phone: +971 43801666
- Email: info@edoxi.com