# Crisis Management & Conflict

> Join Edoxi’s 24-hour online Crisis Management & Conflict Resolution Training. Learn crisis management, conflict resolution, & decision-making. Enrol Now!

## Course Details
- Rating: 4.9/5 (100 reviews)
- Category: Business & Management
- Sub-Category: Accounting & Finance 

## Course Introduction
Edoxi’s Crisis Management & Conflict Resolution Training offers hands-on learning to help you manage organisational crises and workplace conflicts effectively. Gain practical skills in crisis management, conflict resolution, and decision-making through hands-on exercises and simulations. Earn Edoxi’s online course completion certificate and enhance your career. Enrol now!

## Course Overview
- Delivery Modes: Online
- Course Duration: 24 Hours
- Corporate Days: 3 Days
- Learners Enrolled: 50+
- Modules: 10

## About This Course
## About Our Online Crisis Management & Conflict  Course

Edoxi’s 24-hour online Crisis Management & Conflict Resolution course builds professional expertise in handling organisational crises and workplace conflicts. The course is suitable for professionals from the corporate, government, and emergency response sectors. It provides structured training in crisis management frameworks, conflict resolution models, and decision-making under pressure.

Our programme features immersive, scenario-based learning focused on real-world situations. You take part in tabletop simulations, role-playing exercises, and guided case studies. These sessions develop hands-on skills in conflict mapping, negotiation, crisis communication, and stakeholder de-escalation.

By completing the course, you gain workplace-ready competencies across prevention, response, and recovery phases. Our curriculum prepares you for leadership roles in complex environments. It enables them to manage disruptions effectively, ensure psychological safety, and strengthen organisational resilience and growth.

Read More

## Crisis Management & Conflict Course Modules

### Module 1: Foundations of Conflict & Crisis

**Chapter 1.1: Introduction to Conflict and Crisis**
- Lesson 1.1.1: Definitions: Conflict vs Crisis vs Emergency vs Risk
- Lesson 1.1.2: Key Characteristics of Each: Distinguishing Crisis Types

**Chapter 1.2: Crisis Types and Impact**
- Lesson 1.2.1: Operational Crises: Causes and Management
- Lesson 1.2.2: IT Crises: Response and Recovery Strategies
- Lesson 1.2.3: Reputational Crises: Managing Public Perception Through PR and Media
- Lesson 1.2.4: External Crises: Organisational Response Frameworks
- Lesson 1.2.5: Communication-Related Challenges: Cross-Cultural Conflict Resolution

**Chapter 1.3: The Crisis Life Cycle**
- Lesson 1.3.1: The Crisis Life Cycle: From Anticipation to Recovery
- Lesson 1.3.2: Case Study Analysis: Post-Crisis Recovery and Brand Restoration

### Module 2: Conflict Psychology & Early Warning

**Chapter 2.1: Root Causes of Conflict**
- Lesson 2.1.1: Structural Causes of Conflict
- Lesson 2.1.2: Behavioural and Perceptual Causes of Conflict

**Chapter 2.2: Recognising Early Warning Signs**
- Lesson 2.2.1: Identifying Red Flags: Indicators of Impending Conflict
- Lesson 2.2.2: Emotional Intelligence as a Tool for Early Intervention

**Chapter 2.3: Culture and Identity in Conflict**
- Lesson 2.3.1: Cultural and Value-Based Sources of Conflict Escalation
- Lesson 2.3.2: Addressing Identity and Perception in Conflict Resolution

### Module 3: Crisis Preparedness and Risk Assessment

**Chapter 3.1: Risk and Vulnerability Assessment**
- Lesson 3.1.1: Conducting Risk Assessments: Tools and Techniques
- Lesson 3.1.2: Identifying Organisational Vulnerabilities

**Chapter 3.2: Crisis Impact Analysis Lesson 3.2.1: Financial Impact of Crisis Events**
- Lesson 3.2.2: Operational and Reputational Impact Assessment
- Lesson 3.2.3: Legal and Regulatory Impact
- Lesson 3.2.4: Human Resources and Employee Wellbeing
- Lesson 3.2.5: Stakeholder and Community Impact

**Chapter 3.3: Early Detection Tools**
- Lesson 3.3.1: Tools and Methods for Crisis Detection
- Lesson 3.3.2: Building Crisis Awareness Across the Organisation

### Module 4: Conflict Resolution Frameworks

**Chapter 4.1: Conflict Resolution Approaches**
- Lesson 4.1.1: Interest-Based Negotiation: Focusing on Mutual Gains
- Lesson 4.1.2: Principled vs Positional Bargaining: Applications and Differences

**Chapter 4.2: Conflict Mapping and Stakeholder Analysis**
- Lesson 4.2.1: Identifying Stakeholders: Key Players and Influencers
- Lesson 4.2.2: Mediation Techniques and the Role of Third Parties

### Module 5: Crisis Management Systems & Planning

**Chapter 5.1: Crisis Management Plan (CMP) Development**
- Lesson 5.1.1: Designing a Comprehensive Crisis Management Plan
- Lesson 5.1.2: Policies, Escalation Procedures, and Response Protocols

**Chapter 5.2: Roles and Responsibilities**
- Lesson 5.2.1: Defining Roles Within the Crisis Management Team (CMT)
- Lesson 5.2.2: Decision-Making Under Pressure

### Module 6: Communication in High-Stakes Situations

**Chapter 6.1: Communication Barriers During Crises**
- Lesson 6.1.1: Overcoming Communication Challenges
- Lesson 6.1.2: Managing Internal vs External Communication Flow

**Chapter 6.2: De-escalation and Media Management**
- Lesson 6.2.1: De-escalation Language and Active Listening Techniques
- Lesson 6.2.2: Drafting Holding Statements and Managing Media Interactions

### Module 7: Simulation & Scenario-Based Exercises

**Chapter 7.1: Tabletop Crisis Simulations**
- Lesson 7.1.1: Managing the First 60 Minutes of Crisis Activation
- Lesson 7.1.2: Interactive Case Study: Internal Team Conflict Resolution

**Chapter 7.2: Organisational Crisis Response**
- Lesson 7.2.1: Dynamic Crisis Scenario: Data Breach or Reputational Crisis
- Lesson 7.2.2: Live Role-Playing: Mediation and Stakeholder Communication

### Module 8: Leadership in Crisis & Conflict

**Chapter 8.1: Leadership Styles in High-Stakes Environments**
- Lesson 8.1.1: Leadership Approaches During Crisis Situations
- Lesson 8.1.2: Maintaining Morale, Trust, and Psychological Safety

**Chapter 8.2: Ethical Dilemmas and Cross-Functional Leadership**
- Lesson 8.2.1: Navigating Ethical Dilemmas During Crises
- Lesson 8.2.2: Cross-Functional Collaboration and Team Leadership

### Module 9: Recovery, Institutional Learning & Culture

**Chapter 9.1: Post-Crisis Evaluation and Learning**
- Lesson 9.1.1: Post-Mortems and After-Action Reviews
- Lesson 9.1.2: Updating Crisis and Conflict Management Plans

**Chapter 9.2: Embedding a Crisis-Ready Culture**
- Lesson 9.2.1: Linking Crisis Management to Business Continuity Planning (BCP)
- Lesson 9.2.2: Building a Conflict-Competent and Crisis-Ready Organisation

### Module 10: Integration & Action Planning

**Chapter 10.1: Participant Presentations and Feedback**
- Lesson 10.1.1: Action Plan Presentations: Applying Learning to Real-World Scenarios
- Lesson 10.1.2: Coaching, Evaluation, and Final Feedback

## Hands-On Lab Activities

**Crisis Response Simulation**
In this exercise, you participate in a live crisis simulation where teams manage critical functions such as communication, IT and media response, supply chain disruption, financial impact, regulatory compliance, and human resource challenges.

**Conflict Mediation Role-Play**
In this exercise, you mediate a workplace conflict between two departments with opposing interests. You guide structured conversations to achieve resolution using negotiation and mediation techniques.

**Risk Assessment & Crisis Communication Framework Design**
In this exercise, you develop a comprehensive crisis management plan for a hypothetical organisation. You conduct risk assessments and design clear internal and external crisis communication strategies.

**Crisis Response Analysis**
In this case study, you evaluate a real corporate crisis by analysing leadership decisions, communication approaches, and stakeholder management to identify key lessons and best practices.

**Cross-Cultural Conflict Resolution**
In this case study, you examine a cross-cultural organisational conflict and apply tailored mediation techniques to address cultural, behavioural, and communication differences.

**Post-Crisis Recovery and Brand Restoration**
In this case study, you assess post-crisis recovery efforts focused on rebuilding consumer trust. You also recommend additional strategies to accelerate brand restoration and organisational resilience.

## Crisis Management & Conflict Resolution Course Outcomes and Career Opportunities
Completing Edoxi’s Crisis Management & Conflict Resolution Training equips you with practical capabilities to anticipate, manage, and recover from organisational crises and workplace conflicts. The key outcomes include:

- You develop a structured understanding of conflict and crisis frameworks to identify, analyse, and respond to complex organisational challenges.
- You apply conflict resolution techniques such as interest-based negotiation and mediation to de-escalate disputes and achieve sustainable outcomes.
- You conduct risk assessments and early warning analysis to identify red flags and implement proactive mitigation strategies.
- You design and implement Crisis Management Plans (CMPs), including escalation protocols, roles, and decision-making structures.
- You manage crisis communication effectively by creating clear internal and external messaging, handling media interactions, and maintaining stakeholder trust.
- You practise leadership and decision-making under pressure through simulations, role-plays, and scenario-based exercises.

## Career Opportunities After Our Online Crisis Management & Conflict Resolution Course
Crisis Manager, Conflict Resolution Specialist, HR Manager / Employee Relations Manager, Operations Manager, Risk & Compliance Officer, Business Continuity Manager, Corporate Communications Manager, Project Manager, Emergency Response Coordinator, Organisational Development Manager

## Crisis Management & Conflict Training Options

**Live Online Training**
- 24-hours of virtual online training
- Virtual Conflict Resolution Workshops
- Digital Collaboration Tools
- Flexible Scheduling Options

**Corporate Training**
- 3 days of intensive corporate training
- Customised Industry-Specific Scenarios
- Team-Based Assessment
- Organisation-Specific Case Studies
- Flexible Delivery Options (On-Site / Edoxi Office / Hotel)
- Fly-Me-a-Trainer Option

## How to Get an Online Crisis Management & Conflict Resolution Certification?
Here’s a four-step guide to becoming a certified Crisis Management & Conflict professional.

1. Join Edoxi’s Crisis Management & Conflict Resolution Training online
2. Attend our expert-led sessions on crisis handling, conflict resolution, and leadership under pressure
3. Complete the course & gain hands-on experience through virtual exercises and case studies
4. Earn Edoxi’s Crisis Management & Conflict Resolution Course Completion Certificate

## Why Choose Edoxi for the Online Crisis Management & Conflict Resolution Course?
Edoxi’s online Crisis Management & Conflict Resolution Training equips professionals and aspiring leaders with practical skills to handle organisational crises and workplace conflicts. Here’s why you should choose us:


**Industry Expert Trainers**
Our instructors bring extensive crisis management experience with practical knowledge of UAE organisational challenges and solutions.

**Personalised Learning Environment**
Our minimal student-teacher ratio ensures individualised feedback on your conflict resolution approaches and crisis management techniques.

**Comprehensive Project Management Pathway**
We offer complementary courses, creating a complete development roadmap for building organisational resilience and conflict expertise.

**Trusted Provider of Corporate Training**
We deliver customised training programs to leading organisations across UAE sectors, adapting training to specific industry challenges.

**Global Perspective with Local Application**
Edoxi operates in London, UAE, Qatar, and Kuwait, incorporating international business standards while addressing regional communication and organisational needs.

**Practical, Hands-On Learning**
You gain real-world experience through simulations, role-plays, and case studies that prepare you to apply crisis management and conflict resolution skills effectively in any professional setting.

## What Do You Learn from Edoxi's Crisis Management & Conflict Training?

**Crisis Management Framework Development**
You learn to analyse the complete crisis lifecycle, from early warning signs to resolution and recovery. You also create comprehensive Crisis Management Plans (CMPs) tailored to organisational structures, risks, and operational needs.

**Conflict Resolution Techniques**
You learn interest-based negotiation approaches to address the root causes of workplace conflicts. You also apply mediation techniques to transform disputes into constructive and collaborative outcomes.

**Risk Assessment & Early Warning Systems**
You learn systematic methods to identify red-flag indicators and emerging threats. You also implement proactive risk mitigation strategies to prevent escalation and minimise organisational impact.

**Organisational Impact of Conflict**
You learn how unresolved conflicts affect productivity, morale, and workplace harmony. You also implement strategies to reduce operational disruption and strengthen team collaboration.

**Crisis Communication Strategies**
You learn to design clear communication protocols for internal and external stakeholders. You also develop reputational management skills to maintain trust during high-pressure situations.

**Post-Crisis Recovery Planning**
You learn to design structured organisational post-mortem processes to evaluate crisis response effectiveness. You also establish frameworks that support team resilience and psychological safety after crisis events.

## Key Features of Edoxi's Crisis Management & Conflict Training

**Comprehensive Crisis Management Toolkit**
You can access ready-to-use templates for Crisis Management Plans, communication protocols, and risk assessment frameworks to support structured response planning.

**Interactive Conflict Resolution Workshops**
You can develop practical mediation skills through guided role-plays focused on interest-based negotiation techniques.

**Unprecedented Situation Protocols**
You can learn adaptive response frameworks to manage external environmental challenges and unexpected organisational disruptions.

**Cross-Functional Team Scenarios**
You can collaborate with diverse teams to resolve complex crises spanning multiple organisational functions.

**Personalised Feedback Sessions**
You can receive individual and group coaching to refine your conflict resolution approach and crisis leadership style.

**Real-World Case Study Analysis**
You can analyse real crisis events and workplace conflicts to extract actionable strategies for business continuity and organisational resilience.

## Who Can Join Our Online Crisis Management & Conflict Course?

**Team Leaders, Project Managers & Department Heads**
You can join this course if you are responsible for strategic oversight and team coordination during challenging or high-pressure situations.

**Supervisors**
You can join this course if you manage team dynamics and regularly address interpersonal conflicts within departments.

**HR and People Management Professionals**
You can join this course if you handle employee relations and want to strengthen conflict resolution skills and emotional intelligence.

**Operations and Project Managers**
You can join this course if you are involved in operational planning and want to integrate risk assessment and crisis preparedness into daily workflows.

**Corporate Communication Specialists**
You can join this course if you manage internal or external communications and want to enhance crisis communication and stakeholder engagement skills.

**Security & Safety Officers**
You can join this course if you are responsible for workplace safety, emergency response coordination, or incident management within your organisation.

## Frequently Asked Questions

**Q: What are the prerequisites for Edoxi’s online Crisis Management & Conflict training?**
A: Open to professionals at all levels. No prior management experience is required, though a basic understanding of workplace processes helps.

**Q: What skills will I develop through Edoxi’s online Crisis Management & Conflict certification course?**
A: You will gain practical skills in crisis planning, conflict resolution, interest-based negotiation, stakeholder analysis, risk assessment, and effective crisis communication.

**Q: How practical is Edoxi’s online Crisis Management & Conflict training?**
A: Extremely practical. The course includes role-plays, simulations, and real-world case studies to apply concepts in realistic scenarios.

**Q: Can Edoxi’s online training help manage day-to-day workplace conflicts?**
A: Yes. You will learn tools and techniques to resolve routine interpersonal conflicts and prevent escalation into larger organisational issues.

**Q: Which industries benefit most from Edoxi’s online Crisis Management & Conflict certification course?**
A: The training is relevant across corporate, healthcare, government, education, logistics, and emergency services—any environment where conflict or crises may arise.

**Q: Will I learn how to develop a Crisis Management Plan in this training?**
A: Yes. You will learn to design comprehensive Crisis Management Plans, including risk assessment, response protocols, recovery strategies, and ready-to-use templates.

**Q: Do you offer customised training for corporate teams in Edoxi’s online Crisis Management & Conflict training?**
A: Yes. The training can be tailored with industry-specific scenarios, team exercises, and post-training support to address organisational challenges.

**Q: How can Edoxi’s online Crisis Management & Conflict training improve an organisation’s response during crises?**
A:  It equips teams with clear escalation protocols, structured workflows, and decision-making frameworks to respond faster and reduce operational, financial, and reputational impact.

**Q: What career opportunities can I pursue after completing Edoxi’s online Crisis Management & Conflict certification?**
A: You can pursue roles such as Crisis Manager, Conflict Resolution Specialist, HR Manager, Operations Manager, Risk & Compliance Officer, Corporate Communications Manager, Project Manager, and Business Continuity Specialist.

**Q: How is Edoxi’s Crisis Management & Conflict training course different from basic management training?**
A: Unlike general management courses, this certification focuses specifically on conflict and crises, providing advanced tools for high-pressure decision-making.

## Trainer
- Name: Khadiry Syed
- Designation: HR Consultant and Corporate Trainer
Khadiry Syed is an accomplished HR Consultant and Corporate Trainer with over 8 years of experience across Human Resources, Learning & Development, and organisational training. He specialises in CHRP, HR Analytics, CIRP, UAE Labour Laws, HRIS Implementation and AIHR Modules. Syed’s expertise spans HR consulting, talent management, organisational development, learning & development strategy, recruitment and onboarding, coaching, career guidance, and skills development, supported by strong capabilities in business analysis, training content design, and workforce capability building. He holds a Master’s in International Business (France) and is professionally certified in CHRM, CHRP, and CILDP (London).CHRM
Khadiry specialises in transforming complex HR concepts into practical, actionable frameworks that deliver measurable business outcomes. He has delivered 1,500+ hours of corporate training and facilitated 50+ university workshops, helping organisations redesign HR processes, strengthen leadership capability, and enhance employee performance. His engaging delivery style, strategic mindset, and transformation-focused approach have earned him strong recognition across corporate and academic platforms.

## Enrol in This Course
- Course URL: https://www.edoxi.com/crisis-management-and-conflict-resolution-course
- Phone: +971 43801666
- Email: info@edoxi.com