# Apple Certified Device Support > Join Edoxi’s 21-hour Apple Certified Device Support Course. Gain expertise in Apple ecosystems. Enrol now to earn Apple Certified Device Support Certification. ## Course Details - Rating: 4.9/5 (100 reviews) - Category: Software & Technology - Sub-Category: Programming ## Course Introduction Edoxi’s 21-hour Online Apple Certified Device Support Course focuses on mastering Apple device management, troubleshooting, and support across macOS, iOS, and iPadOS environments. Equip your team with practical skills to support Apple users confidently. Build expertise in Apple ecosystems to enhance your organisation's IT support capabilities. Earn your team's Apple Certified Device Support Certification. Enrol now! ## Course Overview - Delivery Modes: Online, Classroom - Course Duration: 21 Hours - Corporate Days: 3 Days - Learners Enrolled: 50+ - Modules: 7 ## What Do You Learn from Edoxi's pple Certified Device Support Training **Apple Platform Fundamentals** Your team learn to work confidently with macOS Tahoe, iOS, and iPadOS ecosystems in enterprise environments. Your team also learn to implement core platform functionality to deliver effective technical support across Apple devices. **Device Management & Managed Accounts** Your team learn to apply structured approaches for administering Apple devices within corporate infrastructures. Your team also learn to configure Apple ID management systems and integrate iCloud services for business use. **Setup, Backup & Recovery Protocols** Your team learn to implement standardised procedures for device setup and data protection. Your team also learn to perform system backup, restoration, and recovery processes across enterprise Apple device fleets. **Network Configuration & Security** Your team learn to establish secure network connectivity for organisational Apple devices. Your team also learn to troubleshoot and resolve complex network and connectivity issues within enterprise environments. **Privacy & Security Controls** Your team learn to deploy enterprise-grade security controls, including FileVault and access management policies. Your team also learn to implement data protection strategies that support organisational compliance requirements. **Diagnostic & Remediation Tools** Your team learn to use specialised Apple diagnostic tools such as Sysdiagnose and Activity Monitor. Your team also learn to resolve technical issues efficiently using Apple’s enterprise support methodologies. ## Who Can Join Our Apple Certified Device Support Training? **Corporate IT Support Teams** Technical specialists responsible for maintaining Apple devices within enterprise environments. **System Administrators** IT professionals manage network infrastructure and configurations for corporate deployments. **Help Desk Technicians** Support personnel providing front-line assistance for Apple devices in businesses. **Technical Coordinators** IT staff oversee Apple implementation and maintenance procedures across departments. **Service Providers** Managed service professionals supporting enterprise clients with Apple ecosystems. **Field Engineers** Technical specialists handling on-site deployment and troubleshooting of devices. ## Apple Certified Device Support Course Modules ### Module 1: Apple Platform Fundamentals **Chapter 1.1: iPhone and iPad Fundamentals** - Lesson 1.1.1: Overview of iOS and iPadOS - Lesson 1.1.2: User Interface and Navigation Essentials **Chapter 1.2: Mac Fundamentals** - Lesson 1.2.1: Introduction to macOS - Lesson 1.2.2: Key Features and Navigation in macOS **Chapter 1.3: Apple Account and iCloud Fundamentals** - Lesson 1.3.1: Understanding Apple ID - Lesson 1.3.2: Using iCloud Services Across Devices ### Module 2: Device Management, Managed Apple Accounts, and iCloud **Chapter 2.1: Understanding Device Management** - Lesson 2.1.1: Mobile Device Management (MDM) Concepts - Lesson 2.1.2: Enrolment Methods and Supervision **Chapter 2.2: Exploring Managed Apple Accounts and iCloud** - Lesson 2.2.1: Features of Managed Apple IDs - Lesson 2.2.2: Integrating iCloud with Device Management ### Module 3: Setup, Backup, and Recovery for iPhone or iPad **Chapter 3.1: Assisting Users with iPhone or iPad Setup** - Lesson 3.1.1: Initial Setup and Configuration - Lesson 3.1.2: Apple ID and Activation Lock **Chapter 3.2: Backing Up and Restoring iPhone or iPad** - Lesson 3.2.1: iCloud Backup and Restore - Lesson 3.2.2: Local Backup with Finder or iTunes **Chapter 3.3: Recovering, Reviving, and Restoring iPhone or iPad** - Lesson 3.3.1: Recovery and DFU Modes - Lesson 3.3.2: Using Apple Configurator and Finder ### Module 4: Software Updates, Device Storage, and Continuity **Chapter 4.1: Software Updates** - Lesson 4.1.1: Types of Updates and Deployment Methods - Lesson 4.1.2: Enforcing and Scheduling Updates **Chapter 4.2: Managing Device Storage and Continuity** - Lesson 4.2.1: Storage Optimisation Techniques - Lesson 4.2.2: Handoff, AirDrop, and Universal Clipboard ### Module 5: Network Configurations and Connections **Chapter 5.1: Managing Network Connections** - Lesson 5.1.1: Wi-Fi Configuration and Troubleshooting - Lesson 5.1.2: Ethernet and Proxy Settings **Chapter 5.2: Troubleshooting Network Connections on Mac** - Lesson 5.2.1: Network Diagnostics Tools - Lesson 5.2.2: Common macOS Connectivity Issues **Chapter 5.3: Managing Cellular Connections** - Lesson 5.3.1: Cellular Settings and SIM Management - Lesson 5.3.2: eSIM and Dual SIM Functionality ### Module 6: Privacy and Security **Chapter 6.1: Understanding App Security on Mac** - Lesson 6.1.1: App Permissions and Gatekeeper - Lesson 6.1.2: System Integrity Protection (SIP) **Chapter 6.2: Managing Privacy, Security, and Sharing** - Lesson 6.2.1: Location Services and App Privacy Reports - Lesson 6.2.2: AirDrop, Screen Time, and Content Restrictions **Chapter 6.3: Managing User Accounts and FileVault** - Lesson 6.3.1: Account Types and Permissions - Lesson 6.3.2: Enabling and Managing FileVault Encryption **Chapter 6.4: Protecting Devices and Data** - Lesson 6.4.1: Activation Lock and Find My - Lesson 6.4.2: Data Protection and Secure Erase ### Module 7: Diagnostic Tools **Chapter 7.1: Using Sysdiagnose on iPhone or iPad** - Lesson 7.1.1: Triggering and Collecting Sysdiagnose Logs - Lesson 7.1.2: Interpreting Sysdiagnose Output **Chapter 7.2: Diagnosing Issues on Mac** - Lesson 7.2.1: Using Apple Diagnostics and Disk Utility - Lesson 7.2.2: Safe Mode and Verbose Boot **Chapter 7.3: Using Activity Monitor and Console** - Lesson 7.3.1: Monitoring Processes and System Resources - Lesson 7.3.2: Reviewing Logs and Identifying Issues ## Hands-On Lab Activities ** Apple Device Setup and Configuration** In this exercise, your team configure Mac and iPad devices from initial setup through operational readiness. Your team also learn to set up Apple ID, iCloud, and essential system services required for effective enterprise device usage. ** Backup and Data Recovery Operations** During this exercise, your team perform iCloud and local backups for Apple devices. Your team also learn to restore devices securely and verify successful data recovery using enterprise-approved procedures. **Network Configuration and Troubleshooting** Within this exercise, your team configure Wi-Fi and VPN connections for corporate environments. Your team also learn to diagnose connectivity issues and validate stable network performance across Apple devices. **Privacy and Security Configuration** In this exercise, your team enable FileVault encryption and manages user permissions on macOS. Your team also learn to configure privacy and security settings to ensure secure and compliant device usage. **Software Updates and Device Maintenance** During this exercise, your team install and manages system updates across macOS and iPadOS devices. Your team also learn to manage device storage effectively and resolve update-related issues in enterprise environments. **Diagnostics and Troubleshooting Using System Tools** Within this exercise, your team use diagnostic tools such as Sysdiagnose, Activity Monitor, and Console to analyse system performance. Your team also learn to identify, troubleshoot, and resolve common hardware and software issues efficiently. ## Apple Certified Device Support Course Outcome and Career Opportunities Implementing Edoxi’s 21-hour Online Apple Certified Device Support training delivers significant strategic and operational benefits for organisations adopting Apple technologies in corporate environments. Here are the key outcomes organisations achieve through the Apple Certified Device Support course - Your team reduce technical support costs by applying standardised troubleshooting procedures and efficient support workflows across Apple devices. - Your team establish consistent and repeatable troubleshooting protocols, improving issue resolution speed and reducing dependency on external support resources. - Your team enhance security compliance by correctly configuring privacy controls, encryption, and access management aligned with organisational and regulatory requirements. - Your team accelerate device deployment by streamlining setup, configuration, and provisioning processes for Mac, iPhone, and iPad devices in enterprise environments. - Your team minimise system downtime by proactively identifying, diagnosing, and resolving Apple device issues using proven diagnostic tools and methodologies. - Your team optimise resource allocation by improving internal support efficiency and enabling IT staff to manage Apple device fleets more effectively at scale. ## Career Opportunities After Our Apple Certified Device Support Certification Apple Device Support Specialist, IT Support Engineer (Apple Environment), End User Computing (EUC) Support Analyst, Desktop Support Technician (Mac Specialist), Service Desk Analyst (Apple Platforms), Enterprise Mobility Support Engineer, Mac Systems Administrator, IT Operations Support Executive, Technical Support Analyst (Apple Technologies), Apple Authorised Service Support Technician ## Apple Certified Device Support Training Options **Classroom Training** - 3 days of Interactive Troubleshooting Sessions - Hands-On Apple Device Practice - Direct Instructor Support - Small Group Learning Environment **Live Online Training** - 21 hours of Live Instructor-Led Sessions - Remote Device Configuration Practice - Digital Reference Materials Access - Flexible Scheduling Options **Corporate Training** - 3 days of Customised Team Training Solutions - Flexible Delivery Options (On-Site / Hotel) - Fly-Me-a-Trainer Option - Logistics, food and refreshments provided for corporate teams. ## How to Get Apple Certified Device Support Certification? Here’s a four-step guide to becoming a certified Apple Certified Device Support professional. 1. Join Edoxi’s 21-hour Online Apple Certified Device Support Course. 2. Attend Our Expert-led Apple Certified Device Support Training. 3. Complete our hands-on Practical Exercises and Post-Course Assessments. 4. Earn Edoxi’s Apple Certified Device Support Course completion certification. ## Why Choose Edoxi for Apple Certified Device Support Training? Edoxi’s 21-hour Online Apple Certified Device Support certification is designed to equip IT professionals and organisational teams with practical skills for supporting Apple technologies in enterprise environments. Here are the key reasons why learners and organisations globally choose Edoxi for Apple Certified Device Support training **Direct Path to Industry-Recognised Certification** Edoxi’s course directly prepares your team for the Apple Device Support exam (SUP-2026), leading to an official Apple certification that validates enterprise-level support skills and enhances professional credibility across global markets. **Enterprise-Focused Curriculum** Our Apple Certified Device Support course content is purpose-built to address corporate deployment, management, and support scenarios rather than general consumer-level troubleshooting, ensuring relevance for multinational and distributed organisations. **Dedicated Apple Hardware Labs** Your team gains hands-on access to the latest Apple devices running current operating systems, enabling authentic enterprise troubleshooting and support practice aligned with real-world organisational environments. **Experienced Apple Certified Instructors** Edoxi’s trainers hold multiple Apple certifications and bring extensive experience delivering Apple solutions across diverse industries and international enterprise contexts. **Trusted Provider of Corporate Training** Edoxi delivers specialised Apple training to government entities and private enterprises across multiple regions, with programmes customised to meet specific organisational and operational requirements. **Global Presence with Strategic Locations** With training centres in London, the UAE, Qatar, and Kuwait, Edoxi provides globally informed Apple training that aligns international best practices with regional market demands. ## Frequently Asked Questions **Q: What prerequisites are required for Edoxi’s Apple Certified Device Support Course?** A: No prior Apple certification is required to join Edoxi's Apple Certified Device Support Course. Basic computer literacy and familiarity with macOS or iOS devices are helpful, but the course is structured to guide beginners step by step into professional Apple device support roles. **Q: Who should take Edoxi's Apple Certified Device Support Course?** A: Edoxi's Apple Certified Device Support Course is ideal for IT support professionals, helpdesk technicians, system administrators, service desk staff, and individuals looking to start a career in Apple device support within corporate or educational environments. **Q: What Apple devices and operating systems are covered in Edoxi's Apple Certified Device Support training?** A: Edoxi's Apple Certified Device Support course covers macOS, iOS, and iPadOS, focusing on configuring, managing, securing, and troubleshooting Mac, iPhone, and iPad devices commonly used in enterprise and educational settings. **Q: Is Edoxi's Apple Certified Device Support course aligned with Apple’s official certification requirements?** A: Yes. Our Apple Certified Device Support Training aligns with Apple’s Apple Certified Device Support (ACDS) certification objectives, ensuring learners are well prepared for the official Apple certification exam. **Q: What practical skills will I gain from Edoxi's Apple Certified Device Support Course?** A: You will learn device setup, user account management, security configuration, network troubleshooting, data protection, backup and recovery, and systematic troubleshooting of Apple devices in real-world support scenarios. **Q: Does Edoxi's Apple Certified Device Support Certification Course include hands-on labs and real troubleshooting scenarios?** A: Yes. Edoxi's Apple Certified Device Support training includes guided, hands-on labs that simulate real workplace issues such as device enrolment, connectivity problems, system performance issues, and user support cases. **Q: How does Edoxi's Apple Certified Device Support course support enterprise and organisational IT environments?** A: Edoxi's Apple Certified Device Support course focuses on standardised troubleshooting workflows, security compliance practices, and efficient device deployment methods, helping organisations reduce downtime and improve Apple device support efficiency. **Q: What certification will I receive after completing Edoxi's Apple Certified Device Support course?** A: Upon successful completion, you receive Edoxi’s Course Completion Certificate and are prepared to attempt the Apple Certified Device Support certification exam issued by Apple. **Q: Is Edoxi's Apple Certified Device Support Course suitable for corporate training or IT teams?** A: Yes. Edoxi offers customised corporate training delivered on-site or online, tailored to organisational Apple device environments and support requirements. **Q: What career roles can I pursue after completing the Apple Certified Device Support course?** A: Graduates can pursue roles such as: - Apple Device Support Technician - Mac Support Specialist - IT Support Engineer - Helpdesk Analyst - Apple Service Technician - Endpoint Support Specialist - Apple Systems Support Associate These roles are applicable across corporate, educational, and service provider environments. ## Key Features of Edoxi's Apple Certified Device Support Training **Real Apple Device Training** Your team can practise on current MacBook Pro, MacBook Air, and iPad devices running the latest operating systems for authentic, hands-on learning experiences. Your team also learn to support real Apple hardware in scenarios that reflect enterprise user environments. **Comprehensive Support Documentation** Your team understands how to use detailed PDF resources with direct links to Apple Knowledge Base articles, troubleshooting guides, and official reference materials. Your team also learn to apply this documentation effectively to resolve support issues in professional settings. **Guided Practical Exercises** Your team participate in instructor-led, hands-on activities that simulate real-world Apple support scenarios. Your team also learn to reinforce technical concepts through structured practice aligned with enterprise support requirements. **Apple Certification Preparation** Your team receive targeted instruction aligned with Apple’s official certification objectives and exam requirements. Your team also learn to apply exam-focused knowledge confidently when preparing for Apple certification assessments. **Enterprise Support Focus** Your team learn specialised techniques for supporting Apple devices within corporate and organisational environments. Your team also learn to manage user, device, and security requirements specific to enterprise infrastructures. **Official Apple Curriculum** Your team studies content developed by Apple to ensure accurate, current, and relevant knowledge of Apple ecosystems. Your team also learn best practices based on Apple’s official guidance for enterprise device support. ## About This Course ## About Our Apple Certified Device Support Course  Edoxi’s 21-hour Online Apple Certified Device Support course delivers authoritative, industry-focused training designed for enterprise IT environments. Our Apple Certified Device Support training strengthens IT teams’ capability to deploy, troubleshoot, and support Apple devices within corporate infrastructures, directly supporting organisational mobility, security, and operational efficiency across diverse business contexts. Edoxi’s Apple Certified Device Support training equips teams with practical skills to manage macOS, iOS, and iPadOS platforms effectively in multinational and distributed enterprise environments. Our Apple Certified Device Support course emphasises hands-on learning using current Apple hardware running macOS Tahoe 26 and iOS/iPadOS 26 in real-world enterprise scenarios. Teams gain practical experience through structured exercises focused on enterprise mobility management, security implementation, and technical troubleshooting aligned with global organisational support requirements. Your team learn to resolve complex issues, implement best-practice support protocols, and maintain reliable Apple device operations at scale across regions. Edoxi’s Apple Certified Device Support certification is ideal for corporate IT teams, system administrators, and enterprise support professionals worldwide seeking validated expertise with Apple technology. Our Apple Certified Device Support course aligns precisely with Apple’s official certification standards and prepares candidates for the Apple Device Support Practice Exam (SUP-2026). Exam details of the Apple Device Support Practice Exam Exam Criteria Details Exam Code SUP-2026 Exam Name Apple Device Support Practice Exam Duration 120 minutes No. of Questions 80, Multiple Choice Passing Score 75 percent Certification Validity 2 years Recertification Take the current macOS exam before expiration Exam Administration Authority Pearson Vue By completing Edoxi’s Apple Certified Device Support certification, organisations benefit from globally recognised credentials, enhanced Apple support capabilities, improved operational consistency, and stronger professional qualifications for their IT workforce. Read More ## Trainer - Name: Tausifali Saiyed - Designation: Full stack developer Tausifali Sayed is an experienced full-stack developer and corporate trainer with over a decade of expertise in the field. He specialises in both the education and development of cutting-edge mobile and web applications. He is proficient in technologies including Core Java, Advanced Java, Android Mobile applications, and Cross-Platform Applications. Tausifali is adept at delivering comprehensive training in full-stack Web App Development, utilising a variety of frameworks and languages such as Java, PHP, MERN, and Python. Tausifali holds a Master of Science (M.Sc.) in Computer Science from the University of Greenwich in London and a Bachelor of Engineering in Computer Engineering from Sardar Patel University in Vallabh Vidyanagar, India. Tausifali possesses a diverse skill set that includes expertise in Python, Flutter Framework, Java, Android, Spring MVC, PHP, JSON, RESTful Web Services, Node, AngularJS, ReactJS, HTML, CSS, JavaScript, jQuery, and C/C++. Fluent in English and Hindi, Tausifali is a versatile professional capable of delivering high-quality training and development in the IT industry. ## Enrol in This Course - Course URL: https://www.edoxi.com/apple-certified-device-support-course - Phone: +971 43801666 - Email: info@edoxi.com